Service desk support Work, Jobs in Dartford, Ken (with Salaries)

1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
12d
Hostel Team Member
Rest Up London —London
- £13 an hour
- Part-time
- Hospitality
- Front desk
- In-person
- Flexible schedule
Quick apply
10d
Hotel Duty Manager
Premier Inn —Dartford
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Concierge (Casual Hours)
Chelsea Bridge Wharf RTM Company Limited —London
- £16 - £17 an hour
- Part-time
- Front desk
- Communication skills
Quick apply
Service Desk Apprentice
Goaco —Dartford
- Computer literacy
- Communication skills
Kitchen Helper/ front office
Sarpanch ji —London
- Part-time
- Hotel
- Front desk
- Phone etiquette
- Free parking
Quick apply
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Weekend availability
- Hospitality
- Computer literacy
- Front desk
Quick apply
12d
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
- Maintenance
- Mentoring
Operations Manager
Selwood Limited —Dartford
- £55,000 - £60,000 a year
- Computer literacy
- Travel
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Hire Manager
Selwood Limited —Dartford
- £41,906 a year
- Microsoft Word
- Management
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
12d
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Hotel - Duty Manager
Premier Inn —Rainham
- Up to £14.36 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Centre Operations Assistant (London, England)
Study Abroad —London
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Salesforce
Quick apply
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- English
- Free parking
Quick apply
11d
Part-time Front Desk Executive
Jobs In. Fitness —London
- £15 an hour
- Part-time
- Google Suite
- English
- Microsoft Office
Quick apply
11d
Receptionist
Treehouse Hotel London —West London
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Bereavement leave
Quick apply
Receptionist - Cecconi's Mayfair, Central London
Soho House & Co. —London
- £15.50 an hour
- Front desk
- Training & development
- Leadership
- Employee discount
Quick apply
IT Service Desk Engineer
McBrides Accountants LLP —Bexley
- Travel
- SharePoint
- Communication skills
10d

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1st Line Service Desk Analyst

Goaco
Dartford

Apply Now

Job details

Permanent | Full-time
12 days ago

Benefits

Company pension

Qualifications

Technical troubleshooting
Desktop support
TCP
Incident queue management
User account provisioning
Ticket management
User account management
Technical support incident logging
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Job Categories: Service Desk

Job Type : Full Time | On-Site | Permanent

Job Location : Dartford, Kent, UK

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

ABOUT US

Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach.

We’re looking for a motivated 1st Line Service Desk Analyst to join our growing technical team. This is an excellent opportunity for someone with strong customer service skills and a passion for IT to develop their technical knowledge while supporting a wide range of customers.

ROLE DESCRIPTION

As a 1st Line Service Desk Analyst, you’ll be the first point of contact for our customers, providing remote technical support and ensuring incidents and service requests are resolved efficiently or escalated where appropriate.

You’ll work closely with our 2nd and 3rd Line Engineers while developing your skills across Microsoft technologies, cloud services and cyber security.

KEY RESPONSIBILITIES

Provide 1st line technical support to internal users and managed customers via phone, email and remote support.
Log, prioritise and manage incidents and service requests within the Service Desk.
Troubleshoot common Windows, Microsoft 365 and hardware issues.
Perform password resets, user account administration and mailbox management.
Assist with setting up laptops, desktops, mobile devices and peripherals.
Escalate complex issues to senior engineers where required.
Keep customers updated throughout the lifecycle of their tickets.
Create and update knowledge base articles and technical documentation.
Assist with customer onboarding activities and device deployments.
Deliver excellent customer service while meeting agreed service levels (SLAs).

ESSENTIAL SKILLS & EXPERIENCE

Previous experience in an IT Service Desk, Help Desk or customer support role (or relevant IT qualifications).
Good knowledge of Windows 10/11.
Basic understanding of Microsoft 365.
Familiarity with Active Directory user administration.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to prioritise workload and manage multiple tickets.
A willingness to learn and develop technical skills.

NICE TO HAVE

Experience working within a Managed Service Provider (MSP).
Exposure to Microsoft Intune or Entra ID.
Basic networking knowledge (DNS, DHCP, TCP/IP).
Experience using HaloPSA, Datto RMM or similar Service Desk tools.
Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900 or MD-102 Fundamentals equivalent).

WORKING PATTERN

Monday to Friday
Office-based – 5 days per week in our Dartford office
Occasional travel to customer sites may be required.

BENEFITS*

Company pension scheme.
Ongoing Microsoft training and certification support.
Clear career progression into 2nd Line and Infrastructure roles.
Exposure to modern Microsoft Cloud and Cyber Security technologies.
A collaborative and supportive team environment.

Offered only to employees based in the UK.
Unfortunately, we aren’t able to offer sponsorship for this role.

Apply Now

Refine Your Search

service desk support jobs in dartford, ken

1st Line Service Desk Analyst

Hostel Team Member

Hotel Duty Manager

Concierge (Casual Hours)

Service Desk Apprentice

Kitchen Helper/ front office

Front Desk Agent

2nd Line Engineer

Operations Manager

MSP 3rd Line Service Desk Technician

Hire Manager

Senior Service Desk Analyst

Analyst, Enterprise Service Desk

Hotel - Duty Manager

Centre Operations Assistant (London, England)

Junior IT Support Engineer – MSP Helpdesk - Full Time

Part-time Front Desk Executive

Receptionist

Receptionist - Cecconi's Mayfair, Central London

IT Service Desk Engineer

I want to receive the latest job alerts for service desk support in dartford, ken

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