IT Change & Performance Lead
Are you an experienced IT Change professional who combines strong governance with excellent people skills? Laing O'Rourke is looking for an IT Change & Performance Lead to help manage risk, build confidence in technology change, and strengthen how IT engages with the wider business. The role leans more towards change management with performance forming a smaller portion of the role.
This is a highly visible role requiring sound judgement, emotional intelligence, and the ability to bring people together around clear, well‑communicated decisions.
Our IT Function
Laing O'Rourke's IT function has refreshed its strategy to support the ambition to transform our industry – making it more sustainable, productive, and fit for the future. Technology plays a critical role in how complex projects are delivered, how decisions are made, and how innovation improves outcomes for people, communities, and the environment.
Our mission is to create a modern, resilient technology environment where data underpins decisions, digital capability accelerates progress, and emerging technologies such as AI enhance the way we work. We are building a trusted, forward‑looking IT function that is closely connected to business success.
Joining us means working on meaningful challenges, influencing how change is delivered, and making a visible impact in an organisation that values collaboration, accountability, and thoughtful leadership.
Role Overview
Reporting into IT leadership, the IT Change & Performance Lead owns the end‑to‑end IT Change Management process and leads IT performance reporting and insight. You will act as a trusted point of coordination between technical teams and business stakeholders, ensuring change is well planned, clearly communicated, and delivered with minimal disruption.
Key Responsibilities
- Own and lead the IT Change Management process, ensuring changes are assessed, prioritised, and delivered safely
- Chair and facilitate the Change Advisory Board (CAB), enabling balanced, informed decision‑making
- Build strong relationships with technical teams and business stakeholders, acting as a calm and credible point of contact
- Communicate change impacts clearly and confidently, adapting style for different audiences
- Lead IT performance reporting, dashboards, and insight to support transparency and continuous improvement
Skills & Experience
- Proven experience leading IT Change Management in a complex environment
- Strong understanding of ITIL principles and service management practices
- Excellent stakeholder engagement, communication, and facilitation skills
- High levels of emotional intelligence, judgement, and resilience
- Experience working with ITSM tools such as ServiceNow
This role requires regular collaboration, and therefore time in the office is important. You will need to attend the head office in Dartford, Kent.
About Us
Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia.
Certainty, reliability, quality – this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.
As part of the Disability Confident scheme, we would like to enable access to candidates with long term conditions and disabilities through the ‘Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know if you would like to opt in to this scheme and let us know if you require any adjustments for the interview process.
We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email [email protected]
