Service delivery manager Work, Jobs in Dartford (with Salaries)

Service Delivery Manager (Based in Whitehaven, Cumbria)
Tialis —Dartford
- Full-time
- Continuous improvement
- IT
- In-person
Quick apply
12d
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
7d
Head of Fleet
Restore PLC —Rainham
- Monday to Friday
- Maintenance
- Leadership
- Free parking
- Annual leave
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
Service Manager
Wernick Power Solutionss —Dartford
- Full-time
- Customer service
- Maintenance
- Driving
- Free parking
- Annual leave
Quick apply
7d
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Registered Manager
Liaise - St James Mews —Dartford
- £40,000 - £45,000 a year
- Full-time
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Team Member (Stock)
NEXT —Dartford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
6d
Transport/Fleet Manager
Primal Cars UK Ltd —Rainham
- £33,000 - £35,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Driving
Quick apply
Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
Security Manger
UniTrust —Poplar
- £63,700 a year
- Full-time
- Management
- Customer service
- Presentation skills
- Employee assistance programme
- Sick pay
Quick apply
Team Manager Leaving Care
Finefair Ltd —Ilford
- £35,000 - £45,000 a year
- Full-time
- Management
- Data analysis skills
- Bachelor's degree
- Work from home
Quick apply
7d
Postal Delivery Driver
Royal Mail Group —Rainham
- £16.24 an hour
- Overtime
4d
Service Delivery Manager
INFINITY GROUP —London
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Sales
- Annual leave
Quick apply
14d
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
Quick apply
14d
Coffee Shop Manager
BOULANGERIE JADE LTD —Bexley
- £32,000 a year
- Full-time
- Hospitality
- Continuous improvement
- Organisational skills
- Store discount
- Employee discount
Quick apply
13d
Operations Manager
Online Lubricants Ltd —Barking and Dagenham
- Up to £45,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
8d
Senior Programme & Service Delivery Directors
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Security Manager
Sodexo —Grays
- Up to £34,000 a year
- Full-time
- Management
- Contracts
- Leadership
- Employee assistance programme
Quick apply
5d
Transport Manager
Lockwood Group of Companies —West Thurrock
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply

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Service Delivery Manager (Based in Whitehaven, Cumbria)

Tialis
Dartford

Quick apply

Job details

Full-time
12 days ago

Qualifications

Continuous improvement
ITIL
IT
Communication skills

Full job description

Job Description

The Service Delivery Manager provides visible leadership across operational service teams, ensuring high-quality, customer-focused IT services are delivered in line with contractual obligations, service levels and business objectives. Acting as a trusted customer advocate and key escalation point, the role leads performance management, stakeholder engagement, continuous improvement and effective day-to-day service governance across on-site and remote teams.

Key leadership and service delivery responsibilities

Lead, motivate and develop operational teams, creating a positive, accountable and customer-focused culture across Onsite Services, field, campus and support functions.
Provide clear direction, coaching and performance management, ensuring team capability, conduct, training and development support effective service delivery.
Act as the primary leadership escalation point for customers, internal stakeholders and delivery teams, ensuring issues are owned, communicated and resolved effectively.
Manage service performance against SLAs, KPIs and contractual commitments, using operational data to identify risks, trends and improvement opportunities.
Oversee service reporting, daily and weekly reviews, productivity updates and monthly service packs, ensuring accurate, timely and meaningful management information.
Drive continuous service improvement by challenging existing ways of working, capturing lessons learned and prioritising actions that improve quality, efficiency, customer satisfaction and profitability.
Maintain strong customer relationships through regular communication, service reviews and proactive management of expectations, risks and changing requirements.
Support effective resource planning, absence management and operational cover to maintain service continuity across customer sites and remote locations.
Ensure governance, compliance, health and safety, security clearance and agreed service management processes are understood and followed by the team.

Person profile

The successful candidate will be an experienced operational leader with strong communication, stakeholder management and customer advocacy skills. They will combine a customer-first mindset with the confidence to lead teams through operational challenges, make data-led decisions, manage priorities under pressure and promote a culture of accountability, collaboration and continuous improvement. Experience of structured service governance, SLA management and operational reporting is important, while knowledge of IT Service Management principles and the ITIL framework would be desirable rather than essential. The candidate must also be able to be security cleared and work effectively in a site-based customer environment.

Based in Whitehaven, Cumbria.

Quick apply

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service delivery manager jobs in dartford

Service Delivery Manager (Based in Whitehaven, Cumbria)

Operations Manager

Head of Fleet