customer support & client services occupations Work, Jobs in dartmouth, dev (with Salaries)

Helpdesk Operator
Emcor —Paignton
- £11,091 a year
- Part-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Advisor
NHBS —Totnes
- £25,798.50 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
5d
Customer Service Advisor Part Time
EE —Plymouth
- £13,928.53 a year
- Part-time
9d
Customer Experience Advisor
plymouthcommunityhomes —Plymouth
- £27,289 a year
- Call to connect
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
3d
Trainee Customer Service Representative (CSR)
The Pollard Group —Plymouth
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Customer Service Manager
Barnes Aerospace —Newton Abbot
- CRM software
- Customer service
- ERP systems
Quick apply
Customer Service Officer - Valuation Support Unit - Plymouth
HM Revenue and Customs —Plymouth
- £28,016 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
4d
Customer Experience Executive
AUK Group —Newton Abbot
- Up to £29,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Support Agent (Part-time Fixed Term Contract)
TympaHealth —Exeter
- Weekend availability
- Hybrid work
- Salesforce
- Travel
- IT
- Employee discount
Quick apply
Customer Service Representative (Account Manager)
The Pollard Group —Plymouth
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
Quick apply

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Helpdesk Operator

Emcor -
Paignton

Quick apply

Job details

Part-time | Fixed term contract
£11,091 a year

Benefits

Cycle to work scheme
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Computer literacy

Full job description

Role overview

Location: Paignton, Devon

Salary: £11,091

Working hours: 16 hours per week working 10:00 - 13:00 or 14:00 - 17:00

Contract Type: 6 month Fixed Term Contract

Benefits: 25 days holiday plus Bank Holidays, EMCOR FLEX Benefits

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview

To be a point of contact for customers, EMCOR UK employees and third-party suppliers for placing work order requests.

Role includes answering queries, logging requests and liaising with the relevant stakeholders to ensure works are completed in a timely manner and provided with excellent customer service.

What you’ll do:

Work order management:

Answer telephone calls from the customer in a polite and friendly manner, answering queries, taking relevant information and raising jobs,
Booking operatives on site following the access process
Liaise with subcontractors and operatives to schedule appointments/repairs.
Ensure those completing work orders have the correct information required to complete the job.
Prioritise emergency works.
Build positive relationships with the wider team
To effectively administer the CAFM system in relation to PPM and reactive maintenance on the contract as well as new works requests.
Adhere to account document management processes and ensure all compliance paperwork is stored correctly.

Drive operational excellence across the portfolio and meet/exceed expectations, tasks include;

Answer queries promptly and respectfully.
Ensure data is updated on a regular basis.
Administrative duties
Ensure that any reported breakdowns and tasking requests are recorded correctly
Maintain clear and effective lines of communication with facility staff and end user community.
Ensure that our client receives excellent customer service.
Undertake customer satisfaction questionnaires of completed works and record the feedback. Where the feedback is negative, forward to the appropriate Manager for further action.

About the role

Who you’ll be:

Practical experience in an FM operational environment is preferable.
Candidate must be computer literate.
The ability to communicate effectively and build relationships at all levels.
Personable, approachable, flexible attitude and a good collaborator
Highly organised.
Calm under pressure and able to multi-task effectively.

EMCOR UK benefits

Benefits:

25 Days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Quick apply

Refine Your Search

customer support & client services occupations jobs in dartmouth, dev

Helpdesk Operator

Customer Service Advisor

Customer Service Advisor Part Time

Customer Experience Advisor

Trainee Customer Service Representative (CSR)

Customer Service Manager

Customer Service Officer - Valuation Support Unit - Plymouth

Customer Experience Executive

Customer Support Agent (Part-time Fixed Term Contract)

Customer Service Representative (Account Manager)

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