Service desk coordinator Work, Jobs in Darwen, Lan (with Salaries)

Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Facility Coordinator
Össur —Manchester
- Full-time
- Microsoft Outlook
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
2d
Workplace Coordinator
Mitie —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
22h
Project Coordinator (Event Production)
Sterling Event Group —Altrincham
- From £30,420 a year
- Temporary
- CAD
- Driving
- IT
- Free parking
- Referral programme
Quick apply
Hire Desk Administrator
NRG Riverside —Skelmersdale
- £28,080 a year
- Full-time
- CRM software
- Microsoft Outlook
- Sales
- Free parking
- Annual leave
Quick apply
1h
Contracts Coordinator
Revelation Social Care —Bury
- £12.80 - £23.00 an hour
- Part-time
- Sales
- Contracts
- IT
Quick apply
Coordination & Compliance Supervisor - Oldham
City Facilities Management (UK) —Oldham
- £33,113 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
BTU Admissions Coordinator
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
1d
Apprentice Safety, Health, Environment & Quality (SHEQ) Coordinator
B-Engineering NW LTD —Warrington
- £8.00 - £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Client Services Coordinator - Mandarin Speaking
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
Hospitality Coordinator- Student Placement
Convene Hospitality Group —Manchester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Service Delivery Controller
Bellrock Property and Facilities Management —Oldham
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
F&S Service Coordinator - CBES F&S Office Oldham
City Facilities Management (UK) —Oldham
- Full-time
- Communication skills
Sales Consultant
Raise The Bar —Prescot
- £34,000 - £38,000 a year
- Full-time
- Hybrid work
- Sales
- Human resources
- Communication skills
Quick apply
1d

More jobs to discover

Find similar jobs that you might be interested in.

James Hall & Co - Maintenance Coordinator
James Hall & Co Ltd —Preston
Free Onsite Parking - All colleagues have access to free onsite parking, making your commute more convenient and cost-effective.
Quick apply
Facilities Coordinator
Shepley Spring Ltd —Knaresborough
IWFM Level 3 or equivalent Facilities Management qualification desirable. Facilities maintenance: 2 years (required). Strong organisational and planning skills.
£42,000 - £50,000 a year
Quick apply
9d

I want to receive the latest job alerts for service desk coordinator in darwen, lan

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk coordinator jobs near darwen, lan

Project Coordinator jobs in Altrincham

Client Services Coordinator jobs in Liverpool

Support Worker jobs in Bury

Facility Coordinator jobs in Manchester

Minicab Controller jobs in North West London

Trainee Air Traffic Controller jobs in London

Stock Controller jobs in Stoke On Trent St4

Customer Care Coordinator jobs in Warrington

Customer Care Coordinator jobs in Halesowen B63

Customer Care Coordinator jobs in York

Customer Care Coordinator jobs in London

Home Based Customer Service jobs in Birmingham

French Speaker jobs in Leeds Ls26

Work From Home Thai Speaker jobs in Matlock

Lunch Cover French Speaker jobs in London

Arabic Speaker jobs in London Tw4

Receptionist Arabic Speaker jobs in London

Spanish Speaker No Experience jobs in London

Project Coordinator jobs in Brighton

Project Coordinator jobs in Cambridge

Customer Care Coordinator

Public Library of Science -
Manchester

Apply Now

Job details

£24,000 - £26,000 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

CRM software
Customer service
Salesforce
Continuous improvement
Customer support
Communication skills
Time management

Full job description

This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

This position is fully remote/home based. Applications will be accepted from candidates based in the UK

Role Summary

The Customer Care division is committed to representing PLOS by delivering exceptional customer service through problem ownership, proactive engagement, integrity, and accountability that supports continuous organizational improvement. As the Customer Care Coordinator, you are part of an impactful international team that serves as the conduit connecting PLOS to our primary audience and delivering exceptional service to our customers. You are patient, empathetic, passionately communicative, and understand the value of effective communication skills.

In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. You develop perpetual value by nurturing relationships through successful professional engagements that provide timely solutions and meaningful customer experiences.

As the Customer Care Coordinator, you are a confident and highly organized individual with superior business communications skills, motivated by a culture of continuous improvement. You are a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.

You will report to the Customer Care Suite Manager, and work as part of the Publishing Operations team to maintain unfettered communication channels, and uphold excellent customer experience, especially for but not limited to authors, editors, and reviewers. You will adhere to response time benchmarks to protect brand integrity and ensure timeliness and quality of resolution and experience.

Responsibilities

Customer Service

Manage high volume of incoming queries
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information
Meet established team targets
Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution
Accurately track customer interactions to inform data analysis and evaluations
Follow communication procedures and guidelines
Take the extra mile to engage customers

Teamwork

Filter customer queries to appropriate stakeholders and manage follow through and resolution.
Provide coverage for colleagues as necessary.

Knowledge and Skills

Proven customer support experience or experience as a customer service representative
Strong professional communication skills and active listening
Excellent time-management skills
Focus on quality and attention to detail
Familiarity with CRM systems and practices (Salesforce Prefered)

Qualifications

At least two years of Customer Service experience
Excellent writing skills
Salesforce experience
Previous experience working in Publishing
Previous experience working in a remote environment

Physical Requirements and Work Environment

Prolonged periods stationary at a desk and working on a computer.
Some national and international travel may be required.
Some flexibility to work across time zones.

The base salary range we've established for these positions is £24,000- £26,000. PLOS also offers a comprehensive benefits package summarized below.

UK:

Private medical insurance
Life assurance
Income protection
Personal accident insurance
Pension with up to 10% employer match
25 days holidays, market competitive Maternity and Paternity leave
Birthday and three winter holidays days off
2 days paid time off for volunteering per year
Fully remote work environment with stipend on joining for home office

About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We're committed to equal opportunity

We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.

Visit plos.org/careers to learn more.

To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.

Apply Now

Refine Your Search

service desk coordinator jobs in darwen, lan

Customer Care Coordinator

Facility Coordinator

Workplace Coordinator

Project Coordinator (Event Production)

Hire Desk Administrator

Contracts Coordinator

Coordination & Compliance Supervisor - Oldham

BTU Admissions Coordinator

Apprentice Safety, Health, Environment & Quality (SHEQ) Coordinator

Client Services Coordinator - Mandarin Speaking

Hospitality Coordinator- Student Placement

Service Delivery Controller

F&S Service Coordinator - CBES F&S Office Oldham

Sales Consultant

More jobs to discover

I want to receive the latest job alerts for service desk coordinator in darwen, lan

Explore jobs in more locations

This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

Role Summary

Responsibilities

Knowledge and Skills

Qualifications

Physical Requirements and Work Environment

Jobseeker tools

Employer Tools

Browse

Stay Connected