Contact centre team leader Work, Jobs in Datchet, Brk (with Salaries)

Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
14d
Experienced Switchboard Operator - Nights 4 on 4 off
ComXo —Slough
- Up to £25,031 a year
- Weekend availability
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8h
Customer Service Agent (20hrs per week)
DNA Payments —London
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
1d
S106 Skills & Employability Officer
Hillingdon Council —Uxbridge
- £48,003 - £52,194 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
- Free parking
- Work from home
3h
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
10d
Contact Centre Team Leader
Butlin's —Hemel Hempstead
- Full-time
- Sales
- Customer service
- Leadership
Customer Service Agent
DNA Payments —London
- Full-time
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
1d
Contact Centre Team Manager - Fintech
Foundever —Kingston upon Thames
- Up to £32,000 a year
- Weekend availability
- Management
- Human resources
- Communication skills
Press & Events Co-ordinator
BCA Logistics —Uxbridge
- £35,000 - £40,000 a year
- Hybrid work
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
Quick apply
Contact Center Service Supporter
Atos —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
1d
Senior Workforce Planning Analyst
ArvatoConnect —Datchet
- £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
3d
Functional Assessor
Serco Group —Slough
- £47,000 - £50,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- English
- Communication skills
Sales Trainer - Contact Centre
Higher Ed Partners (UK) LTD —St Albans
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
3d
Operations Team Leader
Ministry of Justice —London
- £32,483 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Leadership
- Annual leave
- Employee discount
13d
Team Leader
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
10d
Quality Assurance Team Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Analysis skills
- Leadership
- Free parking
- Employee discount
3d
Area Operations Manager - Early Years
Slough Borough Council —Slough
- £54,556 - £60,085 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
Quick apply
People Operations Partner
Splendid Hospitality Group —Watford
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Sales Team Manager
Higher Ed Partners (UK) LTD —St Albans
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply

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Contact Centre Team Leader

Premium Credit Limited -
London

Apply Now

Job details

Full-time
14 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Office
Human resources
Financial services
Communication skills

Full job description

We are growing our contact centre team and are currently hiring for a team leader who has experience within a Financial Services environment to motivate and support a team of remote customer service advisors.

Competitive salary
A workplace pension scheme
Remote working, however, must be able to travel very occasionally to one of our offices in Leatherhead or London
Full time hours (37.5 pw) worked Monday to Friday
Private Medical and Dental cover
25 days annual leave (plus bank holidays), with options to purchase up to 5 days holiday per year
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £6 billion to over 3 million customers through a network of almost three thousand partners, and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal and are ranked #51 Best Workplaces 2026 (Large).

The Role

This is an exciting time of growth for us, and we need a Contact Centre Team Leader to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 12-15 Customer Service Advisors, ensuring that great customer service and support is delivered and act as the subject matter expert for vulnerable customers.

Communicating via phone and email, you and your team will provide key support to consumers, brokers and commercial businesses. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.

You will also:

Provide expert guidance, coaching, and oversight to ensure consistent identification and application of the Vulnerable Customer Framework and Consumer Duty, driving compliant, empathetic, and customer-centric outcomes across the team.
Embed and continuously improve vulnerable customer processes, ensuring clear escalation routes and effective use of reasonable adjustments to meet individual customer needs
Champion customer advocacy by monitoring interactions, analysing trends, and using insights to enhance colleague capability, customer experience, and regulatory compliance
Collaborate with Team Leader colleagues to effectively manage and deliver Contact Centre operations
Drive team engagement through clear communication, ensuring company vision and values are understood and embedded
Conduct regular performance reviews, identifying development needs and supporting continuous improvement
Lead weekly team briefings (“buzz sessions”) to share best practice and maintain strong communication
Foster a high-performance culture, implementing initiatives to boost morale and drive results
Support recruitment activities and develop talent to enable effective succession planning
Manage team absence and holiday requests inline with company policies and operational requirements
Monitor and review the quality of customer interactions, ensuring outcomes meet required standards and remain fully compliant

Who are we looking for

If you’re an individual who thrives in a fast-paced operational environment, has a passion for managing people and is looking to make a difference, then this is a brilliant opportunity to advance your career to the next level with a sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as Contact Centre Team Leader, you will need:

Proven experience leading teams supporting vulnerable customers, with a strong understanding of regulatory expectations (including Consumer Duty) and best-practice approaches to delivering fair, consistent, and customer-centric outcomes
A strong track record of leading others in a service-oriented environment
Knowledge of contact centre operations
Knowledge of HR policies and procedures
Excellent customer focus
Strong MS Office capabilities

Experience of working in the finance sector and/or a regulated environment would be beneficial to your application.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. PCL uses AI tools to assist with our review of applications, including to summarise CVs against relevant job criteria and transcribe interviews. However, our team always makes the final decision on any application. Please see our privacy notice (https://www.premiumcredit.com/Recruitment-privacy-notice) for further information on how we process your personal data during the application process.

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if this role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

Apply Now

Refine Your Search

contact centre team leader jobs in datchet, brk

Contact Centre Team Leader

Experienced Switchboard Operator - Nights 4 on 4 off

Customer Service Agent (20hrs per week)

S106 Skills & Employability Officer

Customer Service Manager

Contact Centre Team Leader

Customer Service Agent

Contact Centre Team Manager - Fintech

Press & Events Co-ordinator

Contact Center Service Supporter

Senior Workforce Planning Analyst

Functional Assessor

Communications Officer (First Contact/Despatch)

Sales Trainer - Contact Centre

Operations Team Leader

Team Leader

Quality Assurance Team Manager

Area Operations Manager - Early Years

People Operations Partner

Sales Team Manager

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