Customer care manager Work, Jobs in Datchet, Brk (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Retail Store Manager
bp Retail —Datchet
- £38,298 a year
- Full-time
- Café
- Annual leave
- Employee assistance programme
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
12d
Customer Service Manager - Hospitality Airport Lounge
BaxterStorey UK —Hounslow
- £39,499.20 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Care Manager
Barco —Bracknell
- Management
- Engineering
- English
9d
Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
13h
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Assistant Front Office Manager
Hilton London Heathrow Airport Terminal 5 —Slough
- Full-time
- Customer service
- Hotel
- Supervising experience
Quick apply
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
5d
QuickSTAT Customer Relationship Manager
Kuehne+Nagel —Staines-upon-Thames
- Microsoft Outlook
- Customer service
- IT
- Employee assistance programme
13d
Fleet Manager - Heathrow Airport
SIXT UK —London
- Full-time
- Analysis skills
- Leadership
- Paid training
- Annual leave
Quick apply
Customer Care Manager (6 month FTC)
Asahi UK —Woking
- Full-time
- Communication skills
13d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Service Desk Shift Lead
VIRTUS Data Centres —West Drayton
- 12 hour shift
- Microsoft Office
- IT
- Communication skills
2d
Customer Service Team Leader
Tracker —Uxbridge
- Hybrid work
- Management
- Customer service
- Supervising experience
1d
Territory Manager
AkzoNobel —Slough
- Sales
- Organisational skills
- Communication skills
8h
Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
5d
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
2d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
9d

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customer care manager jobs near datchet, brk

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
2 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

customer care manager jobs in datchet, brk

Customer Service Manager

Retail Store Manager

Senior Customer Experience Manager

Customer Service Manager - Hospitality Airport Lounge

Customer Care Manager

Customer Success Manager

Junior Account Manager (Customer Support)

Assistant Front Office Manager

Customer Service Team Leader

QuickSTAT Customer Relationship Manager

Fleet Manager - Heathrow Airport

Customer Care Manager (6 month FTC)

Head Of Customer Experience

Customer Service Desk Shift Lead

Customer Service Team Leader

Territory Manager

Senior Complaints Manager

Customer Support Manager

Customer Relationship Manager

Customer Experience Manager

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