Customer experience manager Work, Jobs in Daventry, Nth (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
14d
Warehouse Chargehand - Full Time, Days
Farmfoods —Daventry
- £14.07 an hour
- Full-time
- Human resources
- Warehouse experience
- Leadership
- Annual leave
- Employee discount
Quick apply
9d
Service Coordinator
Clover Technical Services —Daventry
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
Shift Manager
Farmfoods —Daventry
- £38,000 a year
- Weekend availability
- Human resources
- Warehouse experience
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Canteen Supervisor
Farmfoods —Daventry
- £14.63 an hour
- Full-time
- Warehouse experience
- Annual leave
- Employee discount
Quick apply
4d
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Operations Manager
CEVALogistics —Daventry
- Full-time
- Management
- Warehouse experience
- Negotiation
- Annual leave
- Employee discount
Shop Manager - Daventry
Rainbows Hospice for Children and Young People —Daventry
- £25,465 a year
- Full-time
- Customer service
- Hospice
- Retail management
- Employee assistance programme
Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
Senior Customer Service Advisor
Dominos —Northampton
- Full-time
- Hybrid work
- Microsoft Office
- IT
Customer Delivery Manager
National Gas —Warwick
- £70,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Free parking
2d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
10d
Customer Success Account Manager
Return on Investment Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
1d
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Financial Accountant
Robinson Brothers Ltd —Daventry
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
9h
Property Administrator
Gold Leaf Property Investments —Rugby
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- IT
- In-person
Quick apply
4d
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Group Talent Acquisition Manager (On site)
Absolute Taste —Bicester
- Full-time
- Sales
- Travel
- In-person
Quick apply
11d
Business Development Manager
Northern Commercials (Mirfield) Ltd —Northampton
- From £35,000 a year
- Weekend availability
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
Sales & Business Development Executive
Hardiflon —Daventry
- £27,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Life insurance

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customer experience manager jobs near daventry, nth

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
14 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in daventry, nth

Customer Experience Manager

Warehouse Chargehand - Full Time, Days

Service Coordinator

Shift Manager

Canteen Supervisor

Customer Care Manager

Operations Manager

Shop Manager - Daventry

Customer Service Escalations Manager

Senior Customer Service Advisor

Customer Delivery Manager

Ownership Experience Manager – Customer Community & Loyalty

Customer Success Account Manager

Head of Manufacturing Operations

Financial Accountant

Property Administrator

Client Relations Executive

Group Talent Acquisition Manager (On site)

Business Development Manager

Sales & Business Development Executive

I want to receive the latest job alerts for customer experience manager in daventry, nth

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