Complaints manager Work, Jobs in Davyhulme, Gtm (with Salaries)

Complaints & Appeals Manager
UA92 —Manchester
- £24,000 a year
- Full-time
12d
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Quick apply
4d
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
5d
Customer Contact Centre Advisor
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
9d
Customer Feedback & Complaints Manager
Stockport Homes Group —Stockport
- £39,862 - £45,091 a year
- Full-time
3d
Service Manager - Supported Living
Independence Support Ltd —Bolton
- From £40,000 a year
- Full-time
- Team management
- Mentoring
- In-person
Quick apply
13d
Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Clinical Services Manager
Hale Private Clinic / KP Aesthetics LTD —Altrincham
- £50,000 - £54,000 a year
- Full-time
- Hospital
- Project management
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
12d
Personal Injury Solicitor/Office Manager
Quaint Legal Limited —Bolton
- £45,000 - £60,000 a year
- Full-time
- Supervising experience
- Team management
- Leadership
Quick apply
10d
Team Manager - Relationship Management
Evolution Money —Manchester
- £48,364 a year
- Full-time
- Team management
- Mentoring
- Recruiting
- Annual leave
Quick apply
12d
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
5d
Client Services Executive
Marketing and Commercialisation Agency —Manchester
- £25,000 - £26,000 a year
- Full-time
- Salesforce
- In-person
- Leadership
- Annual leave
Quick apply
GROUP RESERVATIONS MANAGER
RAMONA & The Firehouse —Manchester
- £38,000 - £40,000 a year
- Full-time
- Business development
- Training & development
Quick apply
6d
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
6d
Soft Services Manager
Emcor —Manchester
- Full-time
- Continuous improvement
- No degree
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
11d
Depot Manager
Response Logistics / Direct Response UK Ltd —Ashton-Under-Lyne
- £38,000 - £43,000 a year
- Full-time
- Management
- Budgeting
- In-person
- Gym membership
Quick apply
Operations Manager - North West Tribunals
HM Courts & Tribunal Service —Manchester
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
5d
Patient Coordinator (Maternity Cover 1 year)
CREATE Fertility —Wilmslow
- From £27,976 a year
- Full-time
- Sales
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Hotel Assistant Manager
BB Hotel Warrington - Aston Avenue, Warrington, WA3 6ZN, UK —Birchwood
- Weekend availability
- Customer service
- English
- Hotel
Quick apply
3d
Senior Administrative Officer - Public Protection
HM Prison & Probation Service —Blackburn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount

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Complaints & Appeals Manager

UA92
Manchester

Apply Now

Job details

Full-time
£24,000 a year
12 days ago

Qualifications

Process improvement
Complaint handling
Quality assurance
Root cause analysis

Full job description

Complaints and Appeals Manager

UA92 was founded with a clear purpose: to make higher education more accessible and create opportunities for people who may not always have seen university as being for them.

Co-founded by the Class of ’92 and Lancaster University, we were built to do things differently. Social mobility, widening participation and inclusion are not add-ons to what we do; they are part of why UA92 exists. We want our students to succeed, whatever their starting point, and that means creating an experience where they are listened to, treated fairly and supported throughout their journey.

As UA92 continues to grow, the way we respond when things do not go to plan matters just as much as when they do. We are looking for a Complaints and Appeals Manager who understands that behind every case is a student, while also recognising the importance of fairness, consistency and sound academic governance.

The role

You will lead the day-to-day delivery of UA92's complaints and academic appeals function, making sure cases are handled fairly, consistently and within agreed timescales. You will work with a high degree of autonomy, managing complex and sometimes sensitive cases and applying sound professional judgement to reach clear, defensible outcomes.

You will use complaints and appeals data to spot themes, risks and root causes, turning that insight into practical recommendations that improve our processes and, ultimately, the student experience. You will contribute to the development of our policies and casework frameworks, maintain robust and auditable processes and provide colleagues across UA92 with the guidance and training they need to apply our regulations consistently.

You will also be an important point of expertise across UA92, working with academic and professional services colleagues and communicating directly with students and external bodies. Whether you are drafting an outcome letter, advising a colleague or presenting institutional insight, you will need to make complex information clear, considered and accessible.

What you'll bring

We are looking for someone who knows this area well. You will bring significant experience of managing complex complaints and/or academic appeals, including sensitive or higher-risk cases where your decisions need to be fair, well-reasoned and capable of standing up to scrutiny.

You will understand the regulatory environment surrounding complaints and appeals in UK higher education, including the OIA Good Practice Framework and OfS requirements, alongside a strong understanding of procedural fairness, academic governance and quality assurance.

Just as importantly, you will know how to turn that knowledge into good practice. You will be comfortable reviewing policies and processes, analysing data, producing meaningful reports and using what the evidence tells you to make things better.

You will need to communicate exceptionally well. Some conversations will be straightforward; others will not. You will be able to explain complex decisions clearly and sensitively, build credibility with students and colleagues, and influence people across different teams without relying on hierarchy.

You will be educated to degree level, hold an equivalent professional qualification, or be able to demonstrate equivalent relevant experience.

Above all, how you work matters. We want someone who cares about getting things right, is prepared to challenge and improve how things are done and understands that fairness and inclusion should be visible in the decisions we make as well as the values we talk about.

The particulars

Role: Complaints and Appeals Manager
Salary: £40,000 FTE / £24,000 pro rata
Contract: Permanent
FTE: 0.6 – 22.5 hours per week
Working pattern: Hours and days negotiable
Reports to: Head of Academic Quality
Location: UA92, Manchester campuses

Job Spec: Click here

Equality, Diversity & Inclusion

UA92 is committed to building a diverse and inclusive community where everyone has the opportunity to fulfil their potential. We actively encourage applications from individuals from underrepresented backgrounds and those with non-traditional career paths. Additionally, we welcome candidates who have an understanding of inclusion.

Applicants must have the right to work in the UK. UA92 cannot sponsor visas for this role.

Apply Now

Refine Your Search

complaints manager jobs in davyhulme, gtm

Complaints & Appeals Manager

Regional Operations Manager

Operations Manager

Customer Contact Centre Advisor

Customer Feedback & Complaints Manager

Service Manager - Supported Living

Resident Liaison Officer

Clinical Services Manager

Personal Injury Solicitor/Office Manager

Team Manager - Relationship Management

Case Manager (Targeted Interception)

Client Services Executive

GROUP RESERVATIONS MANAGER

Aftersales Team Leader

Soft Services Manager

Depot Manager

Operations Manager - North West Tribunals

Patient Coordinator (Maternity Cover 1 year)

Hotel Assistant Manager

Senior Administrative Officer - Public Protection

I want to receive the latest job alerts for complaints manager in davyhulme, gtm

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