Customer Service Representative
About Nissha Medical Technologies
Nissha Medical Technologies (NMT) is a global Contract Development and Manufacturing Organization (CDMO) where people, purpose, and technology come together to advance healthcare. Headquartered in the United States, NMT is the medical devices business unit and a wholly owned subsidiary of Nissha Co., Ltd., a publicly traded Japanese company based in Kyoto, Japan (TSE: 7915).
Across our global organization, our teams collaborate to design and manufacture innovative medical devices and solutions that make a real difference in patients’ lives. We partner closely with our customers to solve complex challenges, move ideas forward, and support products from concept through commercialization. Our work spans patient monitoring, surgical and interventional solutions, precision components, and emerging technologies, all grounded in a strong culture of quality, accountability, and continuous improvement.
At Nissha Medical Technologies, we believe our success is driven by our people. We foster an environment where curiosity is encouraged, teamwork is valued, and individuals are empowered to grow their skills and careers. If you’re motivated by meaningful work, collaboration, and the opportunity to help shape the future of healthcare, you’ll find a place to belong at NMT.
What You Will Do
Nissha Medical Technologies is looking for a Customer Service Representative to join our Sales team. This position is responsible for acting as the primary point of contact for customers, ensuring their inquiries, orders, and concerns are handled efficiently and professionally. This role requires strong communication, attention to detail, and an understanding of medical manufacturing processes to support customer satisfaction, regulatory compliance, and operational excellence.
Serve as the first point of contact for customers via phone, email, or other communication channels.
- Respond promptly to customer inquiries regarding products, orders, delivery schedules, and technical issues.
- Process customer orders accurately and ensure timely entry into the system.
- Coordinate with production, quality, and logistics teams to resolve customer issues or delays.
- Track and monitor orders, providing customers with updates on status and expected delivery.
- Maintain detailed and accurate customer records in the CRM system.
- Assist with the preparation of quotes, pricing, and product information for customers.
- Escalate complex customer issues to management or technical teams when necessary.
- Ensure compliance with all relevant regulatory standards, including medical device and quality regulations (e.g., ISO 13485, FDA requirements).
- Contribute to continuous improvement initiatives within the customer service department
What You Bring
Core Skills
- Comfortable with MS Office (Word, Excel, PP)
- Ability to learn quickly and adapt to a fast-paced, changing environment.
- Strong interpersonal skills, with the ability and willingness to interact with all people in a professional manner.
- Excellent verbal, and written communication skills; Active listening skills.
- Customer-focused mindset with a commitment to excellence.
- Attention to detail and accuracy.
- Strong interpersonal and teamwork skills.
- Ability to remain calm under pressure and resolve conflicts effectively.
- Proactive and self-motivated with a willingness to learn.
Preferred Qualifications
- Previous customer service experience, preferably in manufacturing or medical device industry.
- Strong verbal and written communication skills.
- Excellent problem-solving and organizational abilities.
- Ability to handle multiple tasks and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM systems.
- Understanding of regulatory requirements in medical manufacturing is a plus.
Professional Traits We Value
- Demonstrates excellent communication skills, team player, results oriented in a demanding environment.
- Problem-solving aptitude and attention to detail
- Commercial mindset
- Curious with critical thinking
- Ability to react quickly to changes
Compensation & Benefits
The expected salary range for this position is £25,000 - £26,000 annually. Actual compensation will be determined based on experience, skills, qualifications, and geographic location.
This position will be working 37.5 hours a week in our Paignton Office.
In addition, Nissha Medical Technologies offers a competitive total rewards package including medical and vision coverage, pension, paid time off, and professional development opportunities.
Equal Opportunity Statement
Nissha Medical Technologies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on any protected status under applicable law.
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Private medical insurance
Work Location: In person
