Service desk manager Work, Jobs in Daybrook (with Salaries)

Service Delivery Manager
Woodland Trust —Grantham
- £47,131.71 a year
- Hybrid work
- Continuous improvement
- Budgeting
- Communication skills
- Annual leave
- Employee assistance programme
11d
IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
ICT Service Delivery Manager
Civic Recruitment Limited —Loughborough
- £29.40 an hour
- Full-time
- Hybrid work
- In-person
Quick apply
5d
Knowledge Manager
Rolls-Royce —Derby
- Full-time
- Continuous improvement
- No degree
- AI
- Annual leave
5h
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
ERP Support Analyst
ECF Ltd —Leicester
- £27,000 - £35,000 a year
- Continuous improvement
- No degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
IT Engineer
Thera Trust —Grantham
- £32,705.97 a year
- Work from home
6d
IT Service Desk Engineer (Worksop)
Vernacare International Ltd —Worksop
- Up to £30,000 a year
- Travel
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Continuous improvement
- Organisational skills
- Training & development
- Employee assistance programme
- Life insurance
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Field Technician (DST113BC)
Discovery Schools Academies Trust —Leicester
- £28,605 - £31,029 a year
- Full-time
- Computer literacy
- Writing skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
7d
Devops Engineer
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- DevOps
- Employee assistance programme
- Employee discount
Quick apply
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Writing skills
- Communication skills
- Employee discount
Quick apply

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Administrator (Fixed Term)
University of Nottingham —Nottingham
Key responsibilities include reception desk cover, responding to enquiries, arranging room and travel bookings, taking meeting minutes, supporting events, and…
£26,908 - £28,890 a year
11d
OPG Helpline Inbound Advisor – Contact Centre
Ministry of Justice —Nottingham
This is strictly an inbound support role and does not involve any sales or outbound calling. Access to flexible benefits such as voluntary benefits, retail…
£20,001 - £30,000 a year
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Service Delivery Manager

Woodland Trust -
Grantham

Apply Now

Job details

Fixed term contract
£47,131.71 a year
11 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Stakeholder collaboration
Stakeholder liaison
IT service management
Continuous improvement
Budgeting
Communication skills

Full job description

The Woodland Trust is looking for a Service Delivery Manager to help deliver high quality services to meet the needs of the organisation.

The Role:

Act as the first escalation point for P1 and P2 incidents affecting business operations.
Manage business as usual process performed by the service desk and our service delivery department.
Manage our IT asset management system, ensuring our policy, process and procedures are fit for purpose.
Manage and maintain the OIT system and services.
Drive for continual improvement of our service offerings alongside our co-supplier.
Manage internal and external stakeholders effectively with strong communication throughout.
This is a hybrid position with a mix of home working and from our head office in Grantham, Lincolnshire. Head office attendance would be required twice a month on average.
This is a fixed term contract.

The Candidate:

Experience managing an IT service delivery function.
Knowledge of on-premise and cloud-based IT systems with the ability to use them effectively.
Strong collaboration skills with the ability to build strong relationships with internal and external stakeholders such as vendors and suppliers.
Knowledge on ITIL policies and procedures with the ability to manage these.
Experience managing a IT budget, ensuring value for money.
Strong communication skills with the ability to communicate effectively with internal and external stakeholders.
Knowledge of ITSM tools for incident, problem and change management.
Experience acting as the escalation point for major service failures and incidents.
Qualification in ITIL v4 foundation.

Benefits and Wellbeing:
Joining our team means you’ll be part of our fight for a greener, healthier planet for people and wildlife. We take good care of our staff, offering support and training opportunities. We also offer:

Enhanced Employer Pension
Life Assurance
Flexible and hybrid working options (7am - 7pm)
Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time)
Buy and sell holiday scheme
Enhanced parental pay
Employee assistance programme

To support inclusivity and remove barriers for candidates, we publish all salaries upfront and proudly follow the We Show the Salary pledge. The salary listed is the set salary for this role, and we don’t ask applicants to state their current pay or expectations. If you choose to apply, we’ll take that as confirmation that the advertised salary meets your expectations.

About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where woods and trees thrive for people and nature. The Trust engages and inspires people to make a difference by protecting, restoring and creating woodland and getting more trees in the ground.

Our commitment to Diversity and Inclusion:
To achieve our mission, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application information and advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that you answer the application questions to show your relevant skills and passion for the role.
Completed applications will be reviewed by a hiring manager and/or a member of the recruitment team, and you will receive an update on the outcome of your application via email.

Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply now:
If you're ready to make a difference and grow with us, apply today. We might close advertising early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in progress, we will email you prior to closing to give you time to complete.

Interviews will take place via Microsoft Teams on 8th September 2026.

For queries about this role, reasonable adjustments, or support with your application, please contact: [email protected]

Apply Now

Refine Your Search

service desk manager jobs in daybrook

Service Delivery Manager

IT Service Desk Engineer

ICT Service Delivery Manager

Knowledge Manager

Second Line Analyst

ERP Support Analyst

IT Engineer

IT Service Desk Engineer (Worksop)

Desktop Support Analyst

End User IT Support Manager

Desktop Support Analyst - Derby

IT Infrastructure Associate Project Manager

Field Technician (DST113BC)

Devops Engineer

Senior IT Infrastructure Engineer

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