Customer Experience Manager
Sainsbury's —Herne Bay
- From £32,700 a year
- Management
- Leadership
- Employee discount
5d
Service Delivery Manager Associate
Ericsson —Dover
- Computer Science
- Engineering
- English
20h
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Broadstairs
- Full-time
- Management
- Analysis skills
- Driving
- Store discount
- Employee discount
Facilities Services Manager
Discovery Park Management Ltd —Sandwich
- Up to £50,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
Service Delivery Manager
Southeastern Railway —Ramsgate
- £61,000 a year
- Microsoft Excel
- Engineering
- IT
- Annual leave
Quick apply
10d
Retail Sales Advisor - Broadstairs
Oak Furnitureland —Broadstairs
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Field Sales & Business Development Sales Manager (Travel Trade)
Saga —Folkestone
- £45,000 - £50,000 a year
- Hybrid work
- Management
- Sales
- Business development
- Employee discount
Quick apply
6d
Business Development Manager
PHSGroup —Ashford
- £45,000 a year
- Monday to Friday
- CRM software
- Sales
- Business development
- Free parking
- Employee discount
14d
Operation Manager - Canterbury
Chartwells —Canterbury
- £50,000 a year
- Hospitality
- Sales
- Customer service
- Employee discount
20h
Store Manager - Broadstairs
Oak Furnitureland —Broadstairs
- £45,000 - £50,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Digital Performance Manager- Saga Travel
Saga —Folkestone
- £50,000 - £55,000 a year
- Presentation skills
- Employee discount
Quick apply
6d
Custom Clearance Shift Clerk
Uniserve —Dover
- Full-time
- Microsoft Excel
- IT
- Business
- Free parking
- Referral programme
Quick apply
Business Development Manager
Wynsdale Group Ltd —Faversham
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Contracts
- Health & wellbeing programme
- Work from home
Quick apply
11d
Luxury Travel Concierge and Sales Specialist
Top Villas —Canterbury
- £24,784.50 - £54,284.11 a year
- 8 hour shift
- Hospitality
- Sales
- Customer service
- Employee discount
- Sick pay
Quick apply
7d
Planning & Development Business Manager (2 Years Fixed Term)
Folkestone & Hythe District Council —Folkestone
- £44,949 - £51,393 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
- Annual leave
4d
Purchasing and Accounts Coordinator
Page and Sons —Ramsgate
- £15 an hour
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
Quick apply
4d
Bar Manager/ Mixologist
Le Pinardier —Deal
- £30,000 - £40,000 a year
- Part-time
- Hospitality
- Bar
- Management
- Store discount
- Employee discount
Quick apply
Clinician Support Team Manager
Psicon —Canterbury
- £60,000 - £70,000 a year
- Monday to Friday
- Hybrid work
- Annual leave
Quick apply
General Manager for Busy Pub with rooms
The George & Heart House —Margate
- £35,000 - £40,000 a year
- Full-time
- Serving
- Hospitality
- Bar
- Employee discount
- Flexible schedule
Quick apply
General Manager
Zeti Turkish & Mediterranean Reastaurant —Broadstairs
- £28,972.08 - £72,497.27 a year
- Full-time
- Bilingual
- Management
- Sales
Quick apply

I want to receive the latest job alerts for customer experience manager in deal, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience manager jobs near deal, ken

Customer Experience Manager

Sainsbury's -
Herne Bay

Apply Now

Job details

From £32,700 a year
5 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Management
Leadership

Full job description

Customer Experience Manager

Salary: From £32,700
Location: Herne Bay Store, Herne Bay, CT6 6GZ
Contract type: Secondment
Business area: Retail
Closing date: 01 July 2026
Requisition ID: 400064479

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

customer experience manager jobs in deal, ken

Customer Experience Manager

Service Delivery Manager Associate

HR Case Manager - Field Based ( Nationwide travel)

Facilities Services Manager

Service Delivery Manager

Retail Sales Advisor - Broadstairs

Field Sales & Business Development Sales Manager (Travel Trade)

Business Development Manager

Operation Manager - Canterbury

Store Manager - Broadstairs

Digital Performance Manager- Saga Travel

Custom Clearance Shift Clerk

Business Development Manager

Luxury Travel Concierge and Sales Specialist

Planning & Development Business Manager (2 Years Fixed Term)

Purchasing and Accounts Coordinator

Bar Manager/ Mixologist

Clinician Support Team Manager

General Manager for Busy Pub with rooms

General Manager

I want to receive the latest job alerts for customer experience manager in deal, ken

Related Searches

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700
Location: Herne Bay Store, Herne Bay, CT6 6GZ
Contract type: Secondment
Business area: Retail
Closing date: 01 July 2026
Requisition ID: 400064479

Jobseeker tools

Employer Tools

Browse

Stay Connected

Refine Your Search

customer experience manager jobs in deal, ken

I want to receive the latest job alerts for customer experience manager in deal, ken

Related Searches

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700 Location: Herne Bay Store, Herne Bay, CT6 6GZ Contract type: Secondment Business area: Retail Closing date: 01 July 2026 Requisition ID: 400064479

Salary: From £32,700
Location: Herne Bay Store, Herne Bay, CT6 6GZ
Contract type: Secondment
Business area: Retail
Closing date: 01 July 2026
Requisition ID: 400064479