Customer support & client services occupations Work, Jobs in Deddington, Oxf (with Salaries)

Aftercare Co-ordinator
Cherwell Windows —Banbury
- £25,000 - £30,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
3d
Customer Complaints Advisor
Return on Investment Ltd —Milton Keynes
- £24,850 - £26,000 a year
- Every weekend
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Annual leave
Quick apply
Team Lead - Customer Service
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
14d
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
Client Services Coordinator (UK Wholesale)
Ingram Content Group —Deanshanger
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Service Advisor
Valda Energy —Bicester
- Up to £26,000 a year
- Customer service
- Negotiation
- Annual leave
- Employee assistance programme
Customer Service Advisor - 6 Month Fixed Term Contract
DPD Group UK —Bicester
- £24,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Communication skills
- Free parking
Quick apply
Customer Services Representative
Dramco Limited —Abingdon
- £26,000 - £27,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
- Employee discount
Quick apply
17h
Customer Support Advisor
Fresh Direct —Bicester
- £28,110 a year
- 8 hour shift
- Employee discount
17h
Administrator (Key Accounts)
Drain Doctor —Brackley
- £26,500 - £27,500 a year
- Full-time
- CRM software
- Computer literacy
- Microsoft Office
- Free parking
- Life insurance
Quick apply
10d
Business Centre Executive
Return on Investment Ltd —Milton Keynes
- £23,500 - £24,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
8d
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
4d
Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Part Time Office Administrator / Customer Care Co-ordinator
Accessible Motor Company Limited t/a Fleximobility —Carterton
- £13,400 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
1d
Customer Service Advisor (Full-time)
M&M Waste Solutions —Cassington
- £28,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
17h
Senior Customer Service Advisor
Dominos —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Office
- IT
1d
Client Success Executive
BSI —Milton Keynes
- Full-time
- Hybrid work
- CRM software
- Spanish
- Salesforce
8d
Customer Service Assistant
Pro-Align Limited —Towcester
- From £28,000 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
Quick apply
14h
Call Handler
Teletrac Navman —Milton Keynes
- Full-time
- English
- Organisational skills
- Communication skills

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customer support & client services occupations jobs near deddington, oxf

Aftercare Co-ordinator

Cherwell Windows
Banbury

Quick apply

Job details

Part-time | Full-time
£25,000 - £30,000 a year
3 days ago

Benefits

Casual dress
Company events
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
GCSE
Administrative experience
Phone etiquette

Full job description

Job Title: Customer Services – Aftercare Coordinator

Reports To: Contracts Manager

Location: Operations Office, Mollington

Employment Type: Full-time - Part-time job share would be considered

Key Responsibilities:

Customer Liaison & Communication

· Act as the primary point of contact for customers following installation completion, managing all aftercare and warranty-related communication.

· Provide timely, clear, and empathetic responses to customer queries, concerns, or complaints related to snags, defects, or remedial work.

· Communicate expected timeframes for remedial visits or repairs, keeping customers informed throughout the resolution process.

· Manage customer expectations professionally, ensuring transparency about next steps, responsibilities, and resolution timelines.

· Coordinate with customers to schedule remedial work or service visits at convenient times, accommodating special requirements or constraints.

· Direct complex issues or escalations to the appropriate manager, ensuring swift and satisfactory resolution.

Remedial Work & Service Coordination

· Collaborate with the Contracts Manager and Operations Manager to allocate remedial works effectively between installation teams and service engineers.

· Maintain oversight of outstanding remedial cases, tracking progress from initial report through to successful resolution.

· Take care to identify remedial works vs service works, which may have a cost associated.

· Ensure all remedial and warranty works are logged accurately in internal systems, including relevant details, photographs, and customer feedback.

· Liaise closely with operational teams to confirm availability, materials, and access arrangements for remedial jobs.

· Where additional parts or resources are required, it should be clear how these requirements originated, and the appropriate code should be logged in the purchase order.

· Follow up with customers post-remedial visit to confirm satisfaction and close out cases in the system. Collect and final balances owed on remedials works.

· Ensure that invoices are raised for all chargeable service/non-warranty work, and collected ahead of the works being carried out.

Internal Communication & Reporting

· Keep internal CRM and job management systems up to date with detailed notes on aftercare cases, customer communications, and work progress.

· Provide regular updates to the Contracts Manager and senior management on aftercare workload, resolution times, and customer satisfaction metrics.

· Identify trends or recurring issues in aftercare cases and communicate these to management to support continuous improvement initiatives.

· Assist in developing or refining standard operating procedures (SOPs) related to aftercare and warranty management.

Job Types: Full-time, Part-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Company events
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in deddington, oxf

Aftercare Co-ordinator

Customer Complaints Advisor

Team Lead - Customer Service

Customer Care Coordinator

Client Services Coordinator (UK Wholesale)

Customer Service Advisor

Customer Service Advisor - 6 Month Fixed Term Contract

Customer Services Representative

Customer Support Advisor

Administrator (Key Accounts)

Business Centre Executive

Helpdesk Agent (Full Time Office Working inc weekends)

Client Relations Executive

Contact Centre Advisor (Night Shift)

Part Time Office Administrator / Customer Care Co-ordinator

Customer Service Advisor (Full-time)

Senior Customer Service Advisor

Client Success Executive

Customer Service Assistant

Call Handler

I want to receive the latest job alerts for customer support & client services occupations in deddington, oxf

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