customer service representative Work, Jobs in deeside (with Salaries)

Customer Service Representative II
Bobrick Washroom Equipment LTD —Deeside
- Human resources
Quick apply
Senior Customer Service Advisor - Debt Support
StepChange Debt Charity —Chester
- £32,000 a year
- Full-time
- Hybrid work
- Analysis skills
Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
19h
Sales & Customer Service Administrator
British Ironwork Centre —Oswestry
- £25,000 - £27,500 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
1d
Customer Service Advisor
Invictus Sales Group —Liverpool
- £2,100 - £2,500 a month
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Customer Service Representative
William Hill —Warrington
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Advisor
Ardent Credit Services Ltd —Kirkby
- £26,960 - £30,388 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
- Communication skills
- Free parking
- COVID-19 protective measures
Quick apply
Customer Service Advisor
Barnes Enterprises Group —Wrexham
- £28,000 a year
- Full-time
- Customer service
- Data entry
- Computer skills
- Free parking
- Employee discount
Quick apply
Customer Service Advisor
Brenntag UK Limited —Warrington
- Customer service
- Microsoft Office
Quick apply
5d
Customer Representative
Alexander Mann Solutions (AMS) —Liverpool
- £13.87 an hour
- Full-time
- Customer service
- Communication skills
13d
Customer Services & Logistics Coordinator
Hardwoods Group Ltd —Chester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- IT
- Free parking
Quick apply
Customer Service Team Leader
THG Ingenuity —Northwich
- Full-time
- Leadership
13d
One Stop - Customer Service Assistant
One Stop —Helsby
- £12.81 an hour
- Part-time
9d
Customer Services Advisor
Halfords —Liverpool
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
8d
Customer Service Assistant
Oh Polly —Wirral
- £28,142.40 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- English
- Employee discount
- Gym membership
Quick apply
Call Centre Agent
Jacobs Enforcement —Birkenhead
- £24,500 - £30,000 a year
- Overtime
- Sales
- Financial services
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Customer Service coordinator/Administrator
Huktra (UK) Ltd —Widnes
- £25,697 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
Quick apply
6d
Customer Service Assistant
Britbet —Chester
- £12.90 - £15.91 an hour
- Temporary
- Customer service
- Travel
- Cash handling
- Free parking
Quick apply
Customer Care Advisor
NHS Blood and Transplant —Liverpool
- £25,760 - £27,476 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
1d
Customer Service Representative
Survitec Group Limited —Birkenhead
- Full-time
- Sales
- Customer service
- English
- Employee assistance programme
19h

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Customer Service Representative II

Bobrick Washroom Equipment LTD -
Deeside

Quick apply

Job details

Permanent

Qualifications

Human resources

Full job description

Customer Service Responsibilities:

Monitor email service requests from external customers, which include contractors, distributors, and site management. Using email and within the boundaries of company policy acknowledge receipt and answer where appropriate, reallocating, or escalating queries when required.
Monitor email and MS Teams service requests from internal customers, which include cross functional division departments, UK and overseas based sales managers and management. Using email and MS Teams acknowledge receipt and answer where appropriate, reallocating, or escalating queries when required.
Receive and triage general enquiries, acknowledge receipt, and allocate to the appropriate department or person.
Provide a daily shipping update to all customers with export orders in transit.
Access and escalate complaints as required to the relevant department management.
Manage projects and coordinate with relevant functions, beginning at the specification phase and continuing through purchase order receipt, drafting coordination, manufacturing release, and final shipment; ensuring continuity, alignment, and proactive oversight from pre-order engagement through project completion.
Review and interpret CAD drawings to support customer discussions and identify risks, discrepancies, or missing information in drawings via phone calls or emails.
Provide technical support and troubleshooting for field-related inquiries to resolve issues and guide customers through solutions.
Maintain in-depth knowledge of company products to make informed technical and operational decisions; advise clients and colleagues on product applications.
Addresses complaints and requests from distributors and field teams, assess their needs, and process orders to fulfil those requirements accurately and efficiently.
Engage in hands-on technical learning to stay current with product and system developments.
Review and validate purchase orders against quotes, approved layouts, specifications, and contractual requirements to ensure entry into CSI is accurate for processing and invoicing.
Ensure scope alignment between architectural drawings, distributor expectations, and Thrislington product capabilities.
Proactively manage project timelines including drafting approval cycles, revision control, material trigger points, production scheduling, and shipping milestones. Communicate any failed or at-risk ship dates to the C/S Manager.
Maintain comprehensive project documentation within ERP/OMS systems to ensure traceability and audit integrity.
Provide accurate and timely responses to inquiries related to pricing, specifications, lead times, installation expectations, and order status
Maintain comprehensive project documentation within ERP/OMS systems to ensure traceability and audit integrity.
Perform order entry into the organization’s ERP system in a timely manner with a high degree of accuracy.
Initiate and process return authorizations (RMA) in accordance with company policies and warranty guidelines and communicate clearly with customers regarding return procedures, credit timelines, and replacement expectations.

Logistics and Administration Responsibilities:

Support the administration of new projects, this includes adding and maintaining changes to the Master Production Plan, in advance of further manufacturing scheduling by the logistics and/or planning manager.

Update and maintain changes to the Master Delivery Plan for approval by the Logistics Manager.

Coordinate the export collections with the freight forwarding company. Provide all relevant export documentation required for each shipment, such as commercial invoices, ensuring the goods meet all compliance requirements for shipping.
Visit the Chamber of Commerce to complete export documentation as required.

Coordinate UK direct deliveries with sites and contractors and complete induction forms as required.

Communicate late changes or requests to the Deeside despatch team using the designated MS Teams channel as required.

Manage incoming vehicle fines, e.g. parking charges, speeding fines, and communicating necessary payroll deductions with Human Resources as required.

Administer the RingGo, London congestion charge and fuel cards when required.

Distribute job schedules to the offloading team on a weekly basis.

Using nominated courier companies arrange the shipment of finished goods, including hardware, replacement parts, etc. Provide the ship date and shipment tracking information to relevant parties when shipment has been arranged.

Quick apply

Refine Your Search

customer service representative jobs in deeside

Customer Service Representative II

Senior Customer Service Advisor - Debt Support

Customer Service / Call Centre Team Leader

Sales & Customer Service Administrator

Customer Service Advisor

Customer Service Representative

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Representative

Customer Services & Logistics Coordinator

Customer Service Team Leader

One Stop - Customer Service Assistant

Customer Services Advisor

Customer Service Assistant

Call Centre Agent

Customer Service coordinator/Administrator

Customer Service Assistant

Customer Care Advisor

Customer Service Representative

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