Dispatchers Work, Jobs in Defford, Wor (with Salaries)

Vehicle Recovery Controller / Admin
Eurotow —Leigh Sinton
- £32,000 - £38,000 a year
- Weekend availability
- Administrative experience
- In-person
- Communication skills
Quick apply
3d
Planner
Mears Group —Evesham
- Up to £31,000 a year
- Maintenance
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Transport Office Administrator
Insight Trans Logisitcs ltd —Inkberrow
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Dispatch Operative
Natures Forage Ltd —Longhope
- £13 an hour
- Part-time
- Forklift
- Warehouse experience
- Computer skills
Quick apply
Operational Control Centre Controller
Serco Plc —Gloucester
- £35,000 a year
- 12 hour shift
- IT
- Communication skills
- Employee assistance programme
Transport Operator
Fowler Welch —Evesham
- £28,000 - £30,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Transport Coordinator - Nights
Muller Group —Droitwich
- £41,633.75 a year
- Full-time
- Free parking
- Annual leave
14d
Fleet Administrator
Compco Fire Systems —Worcester
- £26,500 - £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Scheduling & Logistics Co-ordinator
HSL Compliance Limited —Ross-on-Wye
- £24,000 - £27,500 a year
- Overtime
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Sick pay
Quick apply
8d
Transport Admin Clerk
Well Pharmacy —Redditch
- £12.78 an hour
- Monday to Friday
- Microsoft Excel
- No experience needed
- Annual leave
- Employee discount
8d
Planner
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Annual leave
Quick apply
Regional Scheduling Team Leader
HSL Compliance Limited —Ross-on-Wye
- £28,000 - £32,000 a year
- Communication skills
- Time management
- Annual leave
- Sick pay
Quick apply
8d
Transport Administrator
HIVED —Redditch

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Vehicle Recovery Controller / Admin

Eurotow -
Leigh Sinton

Quick apply

Job details

Permanent | Full-time
£32,000 - £38,000 a year
3 days ago

Benefits

Company pension
On-site parking

Qualifications

Logistics
Administrative experience
Communication skills

Full job description

Vehicle Recovery Controller / Administrator

Location: Leigh Sinton or Cheltenham
Contract: Full-Time, Permanent
Hours: Rolling shift rota covering days, evenings, nights, weekdays and weekends
Salary: Competitive, dependent on experience

About the Role

We are recruiting a highly capable and professional Vehicle Recovery Controller to join our fast-paced and high-performing operational control environment. This is a critical role within the business, responsible for the real-time coordination of vehicle recovery operations, ensuring efficient deployment of resources and maintaining a consistently high standard of customer service delivery.

This role requires exceptional decision-making ability, strong situational awareness, and the capacity to remain calm, focused, and effective in high-pressure and time-sensitive situations. You will be expected to demonstrate a proactive, responsive, and solutions-driven approach at all times.

No previous vehicle recovery experience is required as full training and a structured onboarding programme will be provided to the successful candidate.

Key ResponsibilitiesOperational Control & Dispatch Management

Coordinate and manage live vehicle recovery operations in real time
Prioritise, allocate, and dispatch recovery operators based on urgency, location, and operational demand
Continuously monitor active jobs from initiation through to completion
Reassign and rebalance workloads dynamically in response to changing operational conditions
Optimise resource utilisation to ensure service efficiency and response performance

Incident & Service Management

Act as a central point of control for all recovery-related incidents and service requests
Assess situations quickly and apply appropriate operational decisions under pressure
Ensure effective escalation of high-priority or complex incidents where required
Maintain operational continuity during peak demand and disruption scenarios

Communication & Stakeholder Coordination

Serve as the primary liaison between customers, recovery operators, police forces, emergency services, garages, insurers and third-party stakeholders
Provide clear, accurate and timely updates across all live operations
Manage expectations professionally while maintaining service integrity
Ensure seamless communication across all operational touchpoints

Systems, Compliance & Reporting

Maintain accurate real-time records across dispatch and tracking systems
Ensure adherence to company procedures, operational standards and compliance requirements
Support incident logging, reporting and performance monitoring
Uphold health, safety and regulatory obligations at all times

Skills, Experience & AttributesEssential

Proven ability to perform in a fast-paced environment
Strong decision-making skills with the ability to think quickly and clearly under pressure
Excellent communication skills with a professional telephone manner
Good geographical knowledge and the ability to identify locations, routes and operational areas efficiently
Highly organised with strong attention to detail and multitasking capability
Proactive, responsive and solutions-focused approach
Confident IT and systems user with the ability to work across multiple software platforms
Ability to work both independently and as part of a coordinated control team

Desirable

Previous experience in vehicle recovery, transport logistics, emergency services coordination, customer service, dispatch or control room operations

Additional Requirements

All successful candidates must be able to pass police vetting clearance
Ability to work a structured rolling shift pattern covering days, evenings, nights, weekdays and weekends
Commitment to working within a high-demand, operationally critical environment

What We Offer

Comprehensive training and structured onboarding programme
Company pension scheme
Clear opportunities for professional development and career progression
Supportive, structured and performance-driven team culture

Pay: £32,000.00-£38,000.00 per year

Benefits:

Company pension
On-site parking

Experience:

Administrative: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

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