Guest service agent Work, Jobs in Defford, Wor (with Salaries)

Reservations Agent
Reservations (Cheltenham) —Cheltenham
- £28,000 a year
- Full-time
- Hotel
- Restaurant
- Communication skills
Quick apply
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Move Language Ahead —Worcester
- £20.65 an hour
- Seasonal
- English
- Master's degree
- Administrative experience
- Paid training
- Annual leave
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Reservations Agent

Reservations (Cheltenham)
Cheltenham

Quick apply

Job details

Full-time
£28,000 a year
8 days ago

Benefits

On-site parking

Qualifications

Communication skills

Full job description

About Us

Set within a Grade II–listed building in the heart of Cheltenham, The Queens Hotel is one of Europe’s earliest purpose-built hotels. Boasting 84 elegantly appointed rooms, two versatile meeting spaces, including our Regency Suite, alongside a refined restaurant and bar, we deliver timeless charm, exceptional service, and locally inspired cuisine.

The Role

We’re seeking a proactive, detail-oriented Reservationist to support our reservations operations and ensure outstanding guest experiences from the first point of contact.

Main Roles & Responsibilities:

Handle all individual and group reservations enquiries, confirmations, and amendments with accuracy and professionalism.
Deliver exceptional guest service via phone, email, and in person, ensuring all interactions are warm, efficient, and aligned with brand standards.
Maintain up-to-date knowledge of room availability, rates, packages, and promotions.
Collaborate with the Meetings & Events and Front Office teams to ensure seamless guest experiences.
Input and manage bookings within the property management system, ensuring accurate records and billing.
Support the Reservations & Events Manager in driving occupancy and revenue through upselling opportunities and yield management.
Assist in compiling reports and data analysis to help improve booking trends and guest satisfaction.

We’re looking for someone with:

A strong background in customer-facing roles, preferably within hospitality or travel.
Excellent communication and interpersonal skills, with a guest-first mindset.
A high level of organisation, accuracy, and attention to detail.
Comfortable working independently as well as part of a team in a fast-paced environment.
A positive, adaptable attitude with a desire to learn and grow within the company.

Perks

Complimentary meals when on duty.
On-site parking and cycle-to-work benefits.
Access to professional development opportunities.
Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more

If this sounds like the job for you please get in touch!

INDFOH

Quick apply

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