Complaints manager Work, Jobs in Denbigh, Den (with Salaries)

Complaints Manager
Betsi Cadwaladr University Health Board —Bodelwyddan
- £40,559 - £48,841 a year
- Full-time
- Databases
- Team management
8d
Resolution Case Lead - Yale
Coleg Cambria —Wrexham
- £43,938 - £47,770 a year
- Full-time
- Presentation skills
- No degree
- Leadership
- Free parking
- Annual leave
10d
Resolution Case Lead - Deeside
Coleg Cambria —Deeside
- £43,938 - £47,770 a year
- Full-time
- Presentation skills
- No degree
- Leadership
- Free parking
- Annual leave
10d
Clinic Manager- Mold
Davita —Mold
- Call to connect
- Management
- Leadership
- Communication skills
- Annual leave
Private Secretary for Director General
Home Office —Liverpool
- £49,850 - £56,850 a year
- Full-time
- Presentation skills
- Travel
- Communication skills
- Annual leave
5d
Neighbourhood & Communities Manager
Regenda Group —Liverpool
- £55,424 a year
- Full-time
- Quality control
- Computer skills
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
8d
Payroll Services Manager
Harbor —Wrexham
- Hybrid work
- Team management
- Communication skills
Quick apply
Cables Production Manager
Prysmian Group —Wrexham
- Full-time
- Engineering
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Probation Officer - Flint , Wrexham & HMP Berwyn
HM Prison & Probation Service —Flint
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Manager/FOH
Witherspoon Bars Ltd —Llanddulas
- £12.71 - £14.00 an hour
- Weekend availability
- Bar
- Supervising experience
- Team management
Quick apply
4d
Centre Manager
Inflatabubble Theme Park —Chester
- £32,094.40 - £37,148.80 a year
- Full-time
- Continuous improvement
- In-person
- Guest services
- Free parking
- Employee discount
Quick apply
Customer Service Representative II
Bobrick Washroom Equipment LTD —Connah's Quay
- CAD
- ERP systems
Quick apply
Team Lead
CSA Group —Hawarden
- Full-time
- Word processing
- Computer literacy
- Engineering
10d
Plant Quality Manager
Sherwin-Williams —Connah's Quay
- Full-time
- Microsoft Word
- Bachelor's degree
- Continuous improvement
8d
Neighbourhood Officer
Liverpool City Council —Liverpool
- £35,412 - £39,862 a year
- Communication skills
- Employee assistance programme
3d
Customer Service & Insights Manager
Stellify —Liverpool
- £40,000 - £45,000 a year
- Full-time
- Management
- Mentoring
Quick apply
Assistant Commercial Managers
Home Office —Liverpool
- £49,850 - £56,850 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
- Annual leave
2d
Senior Advisor
Brakes —Ewloe
- £28,950 a year
- Weekend availability
- Team management
- Training & development
- Employee discount
Quick apply
8d
Restaurant Manager
Palé Hall —Bala
- Full-time
- Inventory control
- Sales
- Hotel
- Employee discount
Quick apply
13d
Receptionist (Colwyn Bay)
HM Prison & Probation Service —Colwyn Bay
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Free parking
- Annual leave
12d

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Complaints Manager

Betsi Cadwaladr University Health Board -
Bodelwyddan

Apply Now

Job details

Full-time
£40,559 - £48,841 a year
8 days ago

Qualifications

Complaint handling
Databases
Quality assurance
Team management
Welsh

Full job description

THIS POST IS FIXED TERM/SECONDMENT FOR 6 MONTHS DUE TO MEET THE NEEDS OF THE SERVICE

Working as part of the People’s Experience Department this role is pivotal to improving the quality of people’s experience at BCUHB. The post holder will be responsible for managing highly sensitive complaints capturing, measuring and improving patient and carer experiences across BCU HB.

As a manager working at corporate level across the organisation the post holder(s) will play a key role and have freedom to act in administering the organisation’s arrangements for investigating and responding to complaints, claims and incidents, to be known collectively as ‘concerns,’ in line with the requirements set out by the Welsh Government (WG) along with the line management and day to day supervision of the Concerns Team providing detailed analysis of trends within concerns and plan for future capacity requirements in investigating and improving identified areas within the organisation.

The post holder will be responsible on a daily basis to autonomously manage and co-ordinate the concerns received by the organisation. Ensuring that investigations are instigated in an appropriate manner and that the concern in managed from inception to completion by utilising templates and processes developed and to ensure that responses are received within agreed timescales and are quality assured prior to distribution.

The post holder will as a member of the Medicine directorate management Team in the implementation of a long term, standard, consistent approach to NHS Redress ensuring that all concerns are investigated using the same tools and methodology/techniques to aid resolution. The post holder apply the introduction and maintenance of systems (databases / spreadsheets / business plans etc) which recognise the need to learn from concerns as well as seeking remedies for patients including where appropriate the provision on redress for anyone harmed by the services it provides

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Apply Now

Refine Your Search

complaints manager jobs in denbigh, den

Complaints Manager

Resolution Case Lead - Yale

Resolution Case Lead - Deeside

Clinic Manager- Mold

Private Secretary for Director General

Neighbourhood & Communities Manager

Payroll Services Manager

Cables Production Manager

Probation Officer - Flint , Wrexham & HMP Berwyn

Manager/FOH

Centre Manager

Customer Service Representative II

Team Lead

Plant Quality Manager

Neighbourhood Officer

Customer Service & Insights Manager

Assistant Commercial Managers

Senior Advisor

Restaurant Manager

Receptionist (Colwyn Bay)

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