Second line engineer Work, Jobs in Denby, Dby (with Salaries)

Second Line Engineer
Air IT —Sandiacre
- Full-time
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
3d
Senior Stress Engineer
ASSYSTEM —Derby
- Full-time
- Hybrid work
- Scripting
- Employee assistance programme
Quick apply
Logistics Manager and Support Engineer
Gibson Technology Ltd —Repton
- Full-time
- Travel
- Communication skills
- Mechanical knowledge
Quick apply
9d
Control Systems Engineer
ASSYSTEM —Derby
- Full-time
- Engineering
- Software development
- Communication skills
Quick apply
Systems Engineer
ASSYSTEM —Derby
- Full-time
- Hybrid work
- Engineering
- Electrical Engineering
- Employee assistance programme
Quick apply
FDS Installation Engineer
Cyncly —Ashby-De-La-Zouch
- Full-time
- Travel
Reliability Engineer
HelloFresh —Derby
- Full-time
- Programmable logic controllers
- Continuous improvement
- Mentoring
- Employee assistance programme
- Gym membership
Quick apply
11d
Senior Design Engineer
ASSYSTEM —Derby
- Full-time
- Employee assistance programme
Quick apply
Shift Engineer
KNAPP U.K. Limited —Burton-On-Trent
- Full-time
- Computer literacy
- Engineering
- Maintenance
Maintenance Engineer (Nights)
Hovis Bakery —Nottingham
- Night shift
- Maintenance
- Continuous improvement
Maintenance Engineer
Hovis Bakery —Nottingham
- Maintenance
- Mechanical knowledge

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2d

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Second Line Engineer

Air IT -
Sandiacre

Apply Now

Job details

Permanent | Full-time
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Life insurance
Car scheme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Customer service call handling
TCP
Driving Licence
Inbound customer enquiry call handling
Client engagement
Incident queue management
Mentoring junior staff
Ticket management
Information security
Mentoring
Technical support incident logging
IP networking
Customer support
Customer interaction
Communication skills
IaaS
Intune

Full job description

Job Title: 2nd Line Service Desk Engineer
Location: Nottingham
Reporting to: Service Desk Team Leader

Purpose:

To deliver 2nd line technical support in a service desk environment supporting multiple clients, acting as an escalation point for other service desk engineers. You will build excellent customer relationship through customer knowledge and ensure technical documentation is meticulous and that continued support is streamlined as much as possible

Duties and Responsibilities:

Answer incoming calls to the Service Desk, logging and actioning in CRM following established Service Desk procedures
Diagnose and resolve technical issues, escalating as and when required to resolve client queries
Install, maintain and troubleshoot client hardware/software in line with company standards; reconfiguring and performing system upgrades as required.
Respond appropriately to technical queries raised through effective prioritisation to meet KPIs and customer service expectations
Respond to escalations from 1st line Service Desk Engineers by offering support and technical assistance to resolve client queries
Log and action all activity in within the CRM system following established Service Desk procedures
Maintain and update accurate client site documentation
Provide out-of-hours support to our clients on a rota basis.
Maintain information security by complying with the company's Information Security Management System (ISMS) and all relevant policies
Manage your support queue professionally and efficiently, prioritising and resolving calls in line with SLAs whilst maintaining a high degree of customer service
To keep up to date with current technologies as used by Air IT and its clients
To maintain a healthy and interactive relationship with your team members and clients
To propose improvements to client systems and services to continentally improve their systems and the services.
To assist junior members of the team with their tickets and mentor/coach.

Qualifications, Knowledge and Experience:

Essential:

Demonstrable experience as a Service Desk Engineer
Demonstrable knowledge and support with Microsoft Windows Server / Desktop Environments
Experience with Microsoft 365, Backup/DRaaS and related technologies, Azure Active Directory & IaaS
Knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching)
Excellent customer service & communication skills

Desirable:

Knowledge of InTune & Conditional Access Technologies and Mimecast email security
Current and valid UK driving license
Minimum experience 2 years

What's In It for You?
We offer a competitive salary, professional development opportunities, and the chance to work in a collaborative and innovative environment. With us, you'll play a pivotal role in shaping the future of IT services while growing your career in a high-energy, rewarding role.

The Benefits

Joining Air IT means unlocking a world of perks and opportunities, including:

Health & Wellbeing

Virtual GP (24/7 access for you & family)
Employee Assistance Programme (EAP)
Eye care vouchers
Group Life Assurance & Income Protection

Time Off & Life Balance

Celebration Day
Annual Leave Purchase Scheme
2 Paid Volunteering Days
Enhanced Family Leave

Financial & Lifestyle Perks

Cycle to Work & Technology Vouchers
Discounts via Perks at Work
Pension Scheme

Optional Benefits (Opt‑In)

AirPerks flexible benefits
EV Car Scheme (launched Feb 2026)
AirPerks Rewards Platform (shopping discounts, AirCoins, recognition)

Additional Highlights

Hybrid working options
Learning & development
Social events, competitions & incentives
Discount & Cashback Scheme
Life Insurance, EAP & Virtual GP

Ready to soar with Air IT? Apply now and be part of something extraordinary!

We are committed to fostering an inclusive, equitable, and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities, and experiences. If you require any adjustments during the recruitment process, please let us know.

Ready to make a difference? Apply now and be part of something extraordinary.

No Agencies Disclaimer:
Air IT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable. If we require agency support, we will reach out to our selected partners directly.

Apply Now

Refine Your Search

second line engineer jobs in denby, dby

Second Line Engineer

Senior Stress Engineer

Logistics Manager and Support Engineer

Control Systems Engineer

Systems Engineer

FDS Installation Engineer

Reliability Engineer

Senior Design Engineer

Shift Engineer

Maintenance Engineer (Nights)

Maintenance Engineer

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