E learning manager Work, Jobs in Denton, Gtm (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
11d
Greater Manchester - Practice Tutor Assessor
HM Prison & Probation Service —Ashton-Under-Lyne
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
4d
RISE Adviser - North West - Secondary adviser
Department for Education —Manchester
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
RISE Adviser - North West - Early years and primary adviser
Department for Education —Manchester
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
Learning and Development Coordinator
Kingsley Healthcare —Carrington
- £41,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
10d
Human Resources Business Partner
Ministry of Justice —Manchester
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
10d
Teaching Assessor – Children, Young People & Families
Sovereign & Bale —Manchester
- £32,116 - £37,800 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Mentoring
Quick apply
14d
Project Managers (DV Security Clearance)
CGI —Manchester
- Full-time
- Project management
- Agile
- Communication skills
Quick apply
Employee Contracts Specialist, Manchester
Alvarez & Marsal —Manchester
- Spanish
- English
- Analysis skills
7d
Curriculum Manager - Infrastructure
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Sales
- Education
- Continuous improvement
- Annual leave
Quick apply
Senior Domestic Abuse Practitioner – First Response
Trafford Domestic Abuse Services —Trafford
- £30,366.18 a year
- Full-time
- Hybrid work
- Experience working with children
- Bachelor's degree
- Free parking
- Flexitime
Quick apply
Employee Contracts Specialist, Manchester
Alvarez and Marsal —Manchester
- Full-time
- Spanish
- English
- Analysis skills
7d
Service Manager
Making Space —Stockport
- £43,297.80 a year
- Full-time
- Leadership
- Annual leave
- Employee discount
Buyer
Equans —Didsbury
- Microsoft Excel
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Internal Training Lead (Maternity Cover) - Central Support
Kids Planet Day Nurseries —Lymm
- Weekend availability
- Travel
- Leadership
- Communication skills
- Life insurance
Quick apply
13d
Casework Administrator
Independent Office for Police Conduct —Sale
- £26,765 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
7d
Dean of Student Experience
UK MANAGEMENT COLLEGE —Manchester
- University
- IT
- Leadership
Quick apply
1d
Service Leader Level 3
Community Integrated Care —Stockport
- £35,125 - £36,764 a year
- Full-time
- Annual leave
- Flexible schedule
Quick apply
Senior Housing Officer (knows as Neighbourhood Services Manager) 12 Months Fixed Term Contract
Great Places Housing Association —Manchester
- £34,795 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
3d
Service Manager - Supported Living
Making Space —Northwich
- £37,854.47 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Employee discount

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e learning manager jobs near denton, gtm

Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year
11 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Triage
Continuous improvement
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

e learning manager jobs in denton, gtm

Customer Experience Manager

Greater Manchester - Practice Tutor Assessor

RISE Adviser - North West - Secondary adviser

RISE Adviser - North West - Early years and primary adviser

Learning and Development Coordinator

Human Resources Business Partner

Teaching Assessor – Children, Young People & Families

Project Managers (DV Security Clearance)

Employee Contracts Specialist, Manchester

Curriculum Manager - Infrastructure

Senior Domestic Abuse Practitioner – First Response

Employee Contracts Specialist, Manchester

Service Manager

Buyer

Internal Training Lead (Maternity Cover) - Central Support

Casework Administrator

Dean of Student Experience

Service Leader Level 3

Senior Housing Officer (knows as Neighbourhood Services Manager) 12 Months Fixed Term Contract

Service Manager - Supported Living

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