Client success manager Work, Jobs in Deptford, Gtl (with Salaries)

Client Success Manager
Empathy —London
- Up to £59,168.17 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Profit sharing
- Health & wellbeing programme
Quick apply
4h
Client Success Manager - Fully Remote
Impact Clients —London
- £8,000 - £12,000 a month
- Full-time
- Remote
- Google Suite
- Sales
- English
Quick apply
Client Success Manager
Charles Cameron & Associates —Southwark
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Client Success Onboarding Manager
Anaqua —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Quick apply
Junior Client Success Manager
Kitt —London
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Driving
- Communication skills
Quick apply
Client Success Manager
Thrive —London
- Full-time
- Project management
- Bachelor's degree
- Continuous improvement
Quick apply
13d
Client Success Manager
MVF —London
- Up to £40,000 a year
- Hybrid work
- Management
- Microsoft Office
- Presentation skills
- Annual leave
Customer Success Manager / Responsable Succès Client
Adzuna —London
- Full-time
- Hybrid work
- Master's degree
Quick apply
6d
Client Success Manager
Abacode —London
- Full-time
- Project management
- Bachelor's degree
- Continuous improvement
13d
Senior Client Success Manager
Salary Finance —London
- Hybrid work
- Communication skills
- Sick pay
Customer Success Manager
Emburse —London
- £63,000 - £70,000 a year
- Full-time
- Spanish
- Analysis skills
- Bachelor's degree
13d
Senior Client Success Manager
Vita Mojo —London
- Full-time
- Hybrid work
- Hospitality
- Annual leave
- Flexitime
Quick apply
8d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Senior Client Success Manager
Rithum —London
- Remote
- Marketing
- Salesforce
- Bachelor's degree
- Annual leave
- Employee assistance programme
2d
Customer Success Manager
SwiftXccess —London
- Remote
Client Success Executive
PEI Group —London
- English
- Administrative experience
Enterprise Customer Success Manager
Semble —London
- £70,000 - £90,000 a year
- Hybrid work
- Microsoft Excel
Quick apply
5h
Customer Success Manager
Enfuce —London
- Organisational skills
- Communication skills
- Banking
- Annual leave
5d
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Client Success Manager
Strider Technologies —London
- Full-time
- Sales
- Military
- Travel
- Annual leave

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Client Success Manager

Empathy -
London

Quick apply

Job details

Full-time
Up to £59,168.17 a year
4 hours ago

Benefits

Profit sharing
Health & wellbeing programme
Housing allowance
Relocation assistance
Unlimited paid holidays
Matching gift scheme
Annual leave
Discounted or free food
UK visa sponsorship
Life insurance

Qualifications

Salesforce
Analysis skills
B2B
Financial services

Full job description

About Empathy

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

About this role

This is a rare opportunity to join a mission-driven company at the moment it enters a new market, and shape what great looks like from day one.

As Empathy's first Client Success Manager in the UK, you'll own the post-sale relationship with our predominantly financial services partners end-to-end. You'll be the person our clients trust to deliver on the promise made during the sale driving smooth launches, deep adoption, and the kind of measurable value that makes renewal a foregone conclusion.

This isn't a role where you're handed a playbook and told to follow it. You'll help write it. You'll design the processes, cadences, and client experiences that will define our UK success motion with your work directly influencing how Empathy grows across the region.

This will be a hybrid role with 3 days a week in office with our team.

In this role you will:

Act as the primary post-sale point of contact for a portfolio of insurer and wealth management partners, building relationships that go deep into client organisations.
Lead onboarding and implementation workstreams managing timelines, aligning stakeholders, and proactively surfacing and resolving risks before they become problems.
Drive adoption and utilisation by understanding what success truly looks like for each partner, designing the right touchpoints, and iterating based on performance data and client feedback.
Run a disciplined cadence of client engagement weekly implementation syncs where needed, monthly and quarterly check-ins, and well-crafted QBRs and EBRs that tell a clear value story.
Build and maintain living account plans: goals, success metrics, stakeholder maps, risk signals, and renewal readiness assessments.
Use data to identify risks early and the lead the design and implementation of targeted solutions
Partner with, Product, Care, Marketing, and Sales to deliver exceptional client-facing experiences.
Help shape the UK success playbook, building the repeatable processes and frameworks that will scale as we grow.

Requirements:

4+ years managing B2B or B2B2C enterprise accounts in Customer Success orAccount Management with a track record of clients who genuinely love working with you.
Strong programme and stakeholder management skills, including experience leading complex, multi-threaded workstreams with senior client contacts.
A data-fluent mindset comfortable digging into performance metrics and translating numbers into a clear, compelling value narrative.
Excellent communication across every format: executive presentations, client emails, internal briefs, and live conversations where it counts.
A proactive, structured working style. You don't wait to be told what to do you anticipate, plan, and follow through.
Genuine curiosity about the financial services, insurance, or employee benefits space prior experience in regulated industries is a strong plus.
Comfort with ambiguity and a builder's mindset. You're energised by the prospect of creating something new, not intimidated by it.

Why Join Empathy

Mission that matters every partnership you manage directly improves the experience of families navigating bereavement.
First in market shape how Empathy shows up in the UK, with real influence over strategy, culture, and process.
Proven platform you're not selling a concept; you're delivering something with 45 million users and a strong US track record behind it.
Close-knit, collaborative team you'll have a clear line to leadership in both the UK and the US.
Competitive package options, 25 days PTO, home office and co-working stipend, and annual wellbeing budget.

Pay: Up to £59,168.17 per year

Benefits:

Discounted or free food
Health & wellbeing programme
Housing allowance
Life insurance
Matching gift scheme
Profit sharing
Relocation assistance
UK visa sponsorship
Unlimited paid holidays

Work Location: In person

Quick apply

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