Director of customer service Work, Jobs in Derby, Dby (with Salaries)

Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
Head Of Sales
First Fence —Swadlincote
- Monday to Friday
- CRM software
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
10d
National Head of Private Client Services
Flint Bishop —Derby
- Part-time
- Management
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
Head of Business Operations - FA Learning
The Football Association —St George's Park
- Full-time
- Hybrid work
- English
- Project management
- Communication skills
- Annual leave
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Account Director
Auto Union Finance Ltd —Nottingham
- From £70,000 a year
- Full-time
- Sales
- Financial services
- Negotiation
- Work from home
- Sick pay
Quick apply
6d
Head of Account Sales
First Fence —Swadlincote
- Monday to Friday
- CRM software
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
9d
Head of Product - Consumer Growth and Experience
Experian —Nottingham
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
Quick apply
Head of Product - Consumer Growth and Experience
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
Head of Loyalty Propositions and Operations
Boots —Nottingham
- Full-time
- Employee assistance programme
- Employee discount
Market Development Director Optica / On Demand Labeling Solution
Avery Dennison —Nottingham
- £51,380 - £82,208 a year
- Full-time
- Hybrid work
- Sales
- Marketing
- Business development
- Free parking
- Employee assistance programme
Quick apply
Head of Finance & Commercial Excellence
Coloplast —Nottingham
- Leadership
2d
Head of Laboratory (Sales) - Business Area Manager
Mettler Toledo —Leicester
- Laboratory experience
- Annual leave
- Employee assistance programme
Product Marketing Director
MHR INTERNATIONAL UK LIMITED —Ruddington
- AI
- Communication skills
- Employee discount
- Referral programme

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director of customer service jobs near derby, dby

Head of Service Delivery

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Driving Licence
Customer service
Data analysis skills
Microsoft Office
Project management
Driving
Leadership
Communication skills

Full job description

Service Delivery Manager

Location: Mansfield

Reporting To: Managing Director

Overview

We are seeking an experienced and progressive Service Delivery Manager to lead and develop our service operations within the Fire and Security sector. This is a key leadership role responsible for ensuring exceptional service delivery, customer satisfaction, operational performance, and team development.

The successful candidate will combine strong technical knowledge of fire and security systems with outstanding leadership, communication, and commercial skills. They will be passionate about delivering excellent customer outcomes, building high-performing teams, and driving continuous improvement through technology, data, and best practice.

Key Responsibilities:

Service Delivery & Operational Performance

Lead the day-to-day delivery of maintenance, reactive service, and small works activities.
Ensure service delivery meets contractual obligations, compliance requirements, and customer expectations.
Monitor and improve key performance indicators including SLA compliance, first-time fix rates, engineer utilisation, response times, and customer satisfaction.
Drive continuous improvement initiatives to enhance service quality, efficiency, and profitability.
Work closely with scheduling, technical support, and engineering teams to optimise service delivery performance.

Customer Relationship Management

Build and maintain strong relationships with key customers and stakeholders.
Act as an escalation point for significant customer issues, ensuring prompt and effective resolution.
Conduct regular service reviews with customers, presenting performance data and improvement plans.
Champion a customer-first culture throughout the organisation.
Identify opportunities to enhance customer experience and increase customer retention.

Leadership & Team Development

Lead, motivate, and develop a team of service engineers, supervisors, and support personnel.
Create a high-performance culture focused on accountability, collaboration, and continuous learning.
Coach and mentor team members to support professional development and career progression.
Promote employee engagement, wellbeing, and retention.
Foster strong communication and teamwork across all operational departments.

Commercial Management

Understand and manage service delivery costs, margins, and operational efficiencies.
Support the identification and delivery of upselling and contract growth opportunities.
Work collaboratively with sales and account management teams to maximise customer value.
Ensure resources are effectively deployed to achieve operational and financial objectives.
Contribute to budgeting, forecasting, and business planning activities.

Technical Leadership

Provide technical leadership and guidance on fire and security systems, including but not limited to:
Fire Detection and Alarm Systems
CCTV Systems
Access Control Systems
Intruder Alarm Systems
Emergency Voice Communication Systems
Electronic Article Surveillance (EAS) Systems
Support complex fault diagnosis and problem resolution.
Ensure technical compliance with relevant industry standards and regulations.
Promote the adoption of new technologies, digital platforms, and innovative service solutions.

Skills & ExperienceEssential

Proven experience in a Service Delivery Manager, Service Manager, Operations Manager, or similar leadership role.
Strong technical background within the Fire and Security industry.
Excellent communication, presentation, and interpersonal skills.
Demonstrable experience leading, developing, and motivating service teams.
Strong customer service orientation with a genuine commitment to delivering outstanding customer experiences.
Commercial awareness with the ability to balance customer satisfaction and business objectives.
Experience managing service performance through KPI reporting and data analysis.
Strong problem-solving and decision-making skills.
Proficient with modern service management platforms and Microsoft Office applications.
Full UK driving licence.

Desirable

Experience with field service management systems such as Uptick or similar platforms.
Knowledge of SSAIB, BAFE, FIA, BS5839, BS5266, NSI, or other relevant industry standards.
Project management or leadership qualifications.
Experience managing national or multi-site customer accounts.

Personal Attributes

The successful candidate will be:

An exceptional communicator who builds trust and credibility at all levels.
A collaborative leader who inspires and develops high-performing teams.
Customer-focused and passionate about service excellence.
Commercially minded and results-driven.
Organised, resilient, and able to perform in a fast-paced environment.
Proactive, innovative, and committed to continuous improvement.
Comfortable using technology and data to drive better business outcomes.

What Success Looks Like

Within the first 12 months, the successful candidate will:

Improve service delivery performance against agreed KPIs.
Increase customer satisfaction and retention levels.
Enhance engineer engagement and team performance.
Deliver measurable operational efficiencies.
Strengthen service profitability while maintaining exceptional customer outcomes.
Contribute to the ongoing development of a modern, technology-enabled service organisation.

Package

Competitive salary
Company vehicle or car allowance
Pension scheme
Bonus opportunity
Ongoing professional development
Career progression opportunities

If you are a progressive service leader with strong technical expertise and a passion for delivering outstanding customer experiences, we would welcome your application.

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

director of customer service jobs in derby, dby

Head of Service Delivery

Head Of Sales

National Head of Private Client Services

Head of Business Operations - FA Learning

Service Director

Account Director

Head of Account Sales

Head of Product - Consumer Growth and Experience

Head of Product - Consumer Growth and Experience

Head of Loyalty Propositions and Operations

Market Development Director Optica / On Demand Labeling Solution

Head of Finance & Commercial Excellence

Head of Laboratory (Sales) - Business Area Manager

Product Marketing Director

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