Project lead Work, Jobs in Derby, Dby (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Senior Visitor Experience Officer
National Trust —Derby
- £27,612 a year
- Weekend availability
- Free parking
- Employee assistance programme
13d
Operational Support Coordinator
M Group —Derby
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
9d
Engagement and Retention Delivery Lead
Specsavers —Nottingham
- Up to £67,000 a year
- Full-time
Delivery Manager
TheNottingham —Nottingham
- £65,000 - £70,000 a year
- Hybrid work
- Agile
8d
Operations - Project Manager
Avove —Derby
- £55,000 - £63,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
Creative Producer - Maternity Cover
Stage Connections Ltd —Ilkeston
- Up to £40,000 a year
- Temporary
- English
- Project management
- In-person
Quick apply
4d
Chief Technology Officer (CTO)
Eastgate Digital Solutions —Nottingham
- £135,000 - £180,000 a year
- Full-time
- Management
- Software development
- In-person
- Life insurance
Quick apply
9d
CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
Project Manager
Siemens —Derby
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
11d
Research Scientist - Surface Science and Materials
Lubrizol —Hazelwood
- Full-time
- Doctoral degree
- Laboratory experience
- Travel
Senior Student Engagement Adviser
University of Derby —Kedleston
- £30,577.00 - £37,323.25 a year
- Weekend availability
- Customer service
- Writing skills
- Microsoft Office
- Annual leave
- Employee assistance programme
Project Coordinator - Event Production
Inizio Engage XD —Ashby-De-La-Zouch
- Hybrid work
- Annual leave
- Life insurance
Internal Communications Lead
ivolve Care and Support —Chesterfield
- Full-time
- Data analysis skills
- Travel
- Organisational skills
2d
Video Production Manager (Part Time)
Microlise —Nottingham
- £35,000 - £62,500 a year
- Part-time
- Employee assistance programme
10d
Office Coordinator
Fisher German —Ashby-De-La-Zouch
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Employee assistance programme
Facilities Manager
JLL —Derby
- Full-time
- Team management
- Leadership
- Communication skills
Facilities Manager
NAB-Jones Lang LaSalle Services —Derby
- Full-time
- Team management
- In-person
- Leadership
Quick apply
Business Systems Project Manager
Derbyshire Fire & Rescue —Ripley
- £47,181 - £52,413 a year
- Full-time
- Travel
- Annual leave
- Employee discount
Community Navigator
AKG (UK) EMPLOYMENT LIMITED —Derby
- Microsoft Powerpoint
- Organisational skills
- Training & development
9d

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Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
5 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

project lead jobs in derby, dby

Subject Matter Expert (SME)

Senior Visitor Experience Officer

Operational Support Coordinator

Engagement and Retention Delivery Lead

Delivery Manager

Operations - Project Manager

Creative Producer - Maternity Cover

Chief Technology Officer (CTO)

CRM Manager

Project Manager

Research Scientist - Surface Science and Materials

Senior Student Engagement Adviser

Project Coordinator - Event Production

Internal Communications Lead

Video Production Manager (Part Time)

Office Coordinator

Facilities Manager

Facilities Manager

Business Systems Project Manager

Community Navigator

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