Quality assurance Work, Jobs in Derby, Dby (with Salaries)

Quality Assurance Assistant
Flint Bishop —Derby
- Full-time
- Writing skills
- Continuous improvement
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Support and Quality Trainer
Mi Hub Ltd —Derby
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Mentoring
- Free parking
- Annual leave
Quick apply
6d
Head of Quality
FIND. —Derby
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
Quick apply
12d
QA Laboratory Technician
Lloyds Clinical —Spondon
- £26,830 a year
- Monday to Friday
- Laboratory experience
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
QA Officer
Nutreco —Ashbourne
- Full-time
- Hybrid work
- Annual leave
3d
Head of Education Quality and Assurance
Esland —Belper
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Experience working with children
- Travel
- Leadership
- Annual leave
- Life insurance
Quick apply
14d
Quality & Contracts Officer
Nottinghamshire County Council —Nottingham
- Full-time
- Contracts
- Communication skills
- Annual leave
13d
Quality Assurance Manager
Mace —Derby
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Continuous improvement
Junior Quality Controller
Nutreco —Ashbourne
- Full-time
- Computer literacy
- Continuous improvement
- Quality control
Safety, Quality & Assurance Manager
Arriva UK Trains Limited —Derby
- Analysis skills
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
12h
QA Technical Auditor - Nights
HelloFresh —Derby
- £13.98 an hour
- Night shift
- Organisational skills
- Communication skills
- Time management
- Employee assistance programme
Quick apply
5d
Supply Chain Quality Professional
Rolls-Royce SMR —Derby
- £42,000 - £55,150 a year
- Full-time
- Hybrid work
- Engineering
- Quality control
- Travel
Head of Education Quality and Assurance
Esland North —Belper
- £60,000 - £65,000 a year
- Full-time
- School
14d
Quality Assurance Technician
Alfrecell Limited —Alfreton
- Full-time
- Engineering
- Laboratory experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
11d
Quality Assurance Advisor / Deputy Responsible Person (DRP)
Personal Homecare Pharmacy —Leicester
- £33,000 - £38,000 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Quality Engineer
Accrofab —Derby
- Full-time
- Continuous improvement
- Quality control
- Training & development
Quick apply
14d
Quality Auditor - PM Shift
Noble Foods Limited —Leicester
- £29,707.26 a year
- Overtime
- Continuous improvement
- Quality control
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
Quality Assurance Administrator
Alliance Healthcare —South Normanton
- £28,500 a year
- Full-time
- Communication skills
- Employee assistance programme
11d
Lab Technician
Games Workshop —Nottingham
- Full-time
- Quality control
- Free parking
- Employee discount
5d
Quality Technical Manager
Rolls-Royce SMR —Derby
- £60,000 - £78,750 a year
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- Leadership
- Annual leave
11d

I want to receive the latest job alerts for quality assurance in derby, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality assurance jobs near derby, dby

Quality Assurance Assistant

Flint Bishop -
Derby

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Employee discount
Life insurance

Qualifications

Report generation
Writing skills
Microsoft Office Suite
Quality assurance
Continuous improvement
Organisational skills
Management reporting
Root cause analysis
Communication skills
Internal quality assurance
Analytics

Full job description

Description

We are hiring a Quality Assurance Assistant to support the Quality Assurance Framework across Debt Services and FSR Litigation by conducting accurate, consistent and evidence-based reviews of calls, customer interactions, case files and correspondence. The role is primarily hands-on, focused on call and file reviews, identifying trends, highlighting coaching opportunities and supporting quality reporting for the Operational Controls Manager.

The role is full time, permanent and reports to the Operational Controls Manager.

Key Responsibilities

Call Quality Assurance

Conduct regular reviews of customer calls and customer interaction activity against agreed QA standards, client requirements, operational procedures and departmental expectations.
Assess communication quality, professionalism, accuracy, customer treatment, process adherence, complaint prevention, escalation handling and customer outcomes.
Identify good practice, coaching opportunities, recurring concerns and significant quality issues requiring escalation.
Complete call reviews consistently, objectively and within agreed timescales, with clear evidence supporting assessment outcomes.

File Quality Assurance

Conduct regular reviews of customer files, case management activity, correspondence and associated documentation.
Assess accuracy, completeness, procedural compliance, client adherence, documentation quality and evidence of appropriate case progression.
Identify process deviations, missed actions, file handling concerns and recurring quality themes.
Provide clear observations and recommendations to support operational improvement and colleague development.

Quality Reporting and Analysis

Maintain accurate records of QA reviews, scores, findings, observations and supporting evidence.
Analyse QA activity to identify trends, coaching requirements, best practice examples, process weaknesses and emerging risks.
Support the production of QA reporting, dashboards, thematic summaries and management information for the Operational Controls Manager.
Ensure all reporting is factual, balanced, evidence-based and presented in a clear and professional way.

Customer Outcomes and Quality Standards

Support QA activity that assesses both process compliance and the quality of customer and client outcomes.
Identify potential concerns relating to customer communication, vulnerability indicators, customer support, fairness of outcomes and complaint risk.
Escalate concerns that may indicate customer harm, recurring quality failures or wider operational issues.
Support a quality culture focused on fair, consistent and appropriate customer outcomes.

Complaints, Themes and Root Cause

Support the review and analysis of complaints, quality-related escalations and recurring issues where required.
Assist in identifying themes, root causes, process weaknesses and opportunities for procedural improvement or additional training.
Provide QA insight to support corrective action and continuous improvement activity.

Calibration and Consistency

Participate in regular calibration to ensure consistent scoring, evidence standards and interpretation of QA requirements.
Maintain a clear understanding of QA scorecards, client requirements, quality standards and review methodology.
Support improvements to QA guidance, review templates and scoring frameworks.
Help ensure QA activity remains objective, fair and consistent across teams and work types.

Client Quality Requirements

Complete reviews against client-specific quality standards, scorecards and contractual requirements where applicable.
Identify client-specific trends and quality concerns through call and file review activity.
Support preparation of client quality reporting, client audit information and quality assurance summaries where required.
Help ensure client requirements are accurately reflected in QA review activity.

Technology-Enabled Quality Assurance

Support the use of quality monitoring technology, automated monitoring and AI-enabled QA tools as part of the review process.
Review or validate automated monitoring outputs where required and identify discrepancies, concerns or trends.
Provide feedback to the Operational Controls Manager on monitoring effectiveness, coaching themes and potential improvements to QA criteria.
Use technology-enabled insight to support better quality reporting, coaching and customer outcome monitoring.

Continuous Improvement

Contribute suggestions for improving QA processes, scorecards, reporting, guidance and review consistency.
Maintain awareness of changes to operational procedures, client requirements and departmental expectations.
Actively support a culture of quality, accountability and continuous improvement across Debt Services and FSR Litigation.

Skills, Knowledge and Expertise

Experience undertaking QA reviews, file audits, call monitoring or compliance monitoring activity.
Strong attention to detail and ability to assess information objectively.
Excellent written and verbal communication skills, including evidence-based feedback.
Analytical capability with the ability to identify trends, risks and improvement opportunities.
Good organisational skills and ability to manage competing priorities.
Good Microsoft Office skills, particularly Excel.

Benefits

What we offer?

Competitive salary
Bonus potential
Life insurance
Great working environment at our Derby head offices
Car parking is provided by the firm
Career development opportunities
25 days holiday plus bank holidays
Options to buy & sell 1 week’s holiday
1 week’s holiday carry over
Extra day off for your birthday
Staff card discount scheme for local shops
Social days and evenings on the firm
Staff discounts on legal services

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

quality assurance jobs in derby, dby

Quality Assurance Assistant

Customer Support and Quality Trainer

Head of Quality

QA Laboratory Technician

QA Officer

Head of Education Quality and Assurance

Quality & Contracts Officer

Quality Assurance Manager

Junior Quality Controller

Safety, Quality & Assurance Manager

QA Technical Auditor - Nights

Supply Chain Quality Professional

Head of Education Quality and Assurance

Quality Assurance Technician

Quality Assurance Advisor / Deputy Responsible Person (DRP)

Senior Quality Engineer

Quality Auditor - PM Shift

Quality Assurance Administrator

Lab Technician

Quality Technical Manager

I want to receive the latest job alerts for quality assurance in derby, dby

Explore jobs in more locations

Description

Key Responsibilities

Skills, Knowledge and Expertise

Benefits

About Flint Bishop

Jobseeker tools

Employer Tools

Browse

Stay Connected