senior technical support Work, Jobs in derby, dby (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
Technical Manager
Quest Global —Derby
Quick apply
13d
Senior Facilities Manager (Branches), Midlands & South
National Westminster Bank PLC —Castle Donington
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
2d
Senior Network Support Engineer - Reactive
Node4 —Derby
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Leadership
- Employee assistance programme
12d
Senior Systems Engineer
Assystem —Derby
- In-person
Chief Operating Officer
Flint Bishop —Derby
- Full-time
- Management
- Human resources
- Leadership
- Free parking
- Employee discount
Quick apply
Compliance Auditor
Flint Bishop —Derby
- Full-time
- Microsoft Office
- Communication skills
- Up to 25% travel
- Employee discount
- Life insurance
Quick apply
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Network Support Engineer - Reactive
Node4 —Derby
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Computer networking
- Employee assistance programme
12d
Senior Account Manager - IDNO
E.ON Energy Solutions Ltd —Derby
- £60,601 - £74,963 a year
- Full-time
- Hybrid work
- Sales
- Leadership
- Negotiation
1d
Technical Lead - Senior Materials Engineer
The SureScreen Group —Ilkeston
- From £45,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Mobile Guest Services Support
JLL —Derby
- Full-time
- Microsoft Outlook
- Computer literacy
- Microsoft Office
- Annual leave
Health & Safety Manager
JLL —Derby
- Communication skills
Senior General Foreman
Balfour Beatty —Derby
- Hybrid work
- Communication skills
- Annual leave
7d
Configuration Senior Engineer
Rolls-Royce SMR —Derby
- £48,000 - £62,500 a year
- Full-time
- Hybrid work
Warehouse Administrator
Maersk —Derby
- Full-time
1d
Information Governance Manager
YHA England & Wales —Matlock
- £44,000 - £48,000 a year
- Hybrid work
- Travel
- IT
- AI
- Employee assistance programme
- Employee discount
Fleet Contracts and Warranty Manager
East Midlands Railway —Derby
- £41,060 a year
- Hybrid work
- IT
- Employee discount
1d
Senior Customer Engineer
Computacenter —Derby
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
2d
Head of E3S Requirements
Rolls-Royce SMR —Derby
- £85,600 - £112,350 a year
- Full-time
- No degree
- Leadership
8d

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senior technical support jobs near derby, dby

Senior Service Desk Engineer

Zenzero Solutions
Derby

Apply Now

Job details

Permanent

Qualifications

English
Communication skills

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Apply Now

Refine Your Search

senior technical support jobs in derby, dby

Senior Service Desk Engineer

Technical Manager

Senior Facilities Manager (Branches), Midlands & South

Senior Network Support Engineer - Reactive

Senior Systems Engineer

Chief Operating Officer

Compliance Auditor

Senior Scheduler

Network Support Engineer - Reactive

Senior Account Manager - IDNO

Technical Lead - Senior Materials Engineer

Mobile Guest Services Support

Health & Safety Manager

Senior General Foreman

Configuration Senior Engineer

Warehouse Administrator

Information Governance Manager

Fleet Contracts and Warranty Manager

Senior Customer Engineer

Head of E3S Requirements

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