2nd line support Work, Jobs in Derby, Eng (with Salaries)

Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
9d
Customer Support Specialist
TMS (Analysis) Ltd —Nottingham
- From £29,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
Quick apply
2d
IT Support Technician
Elevate Technology Group —Derby
- £25,000 - £30,000 a year
- Azure
- Windows
- Microsoft Office
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Windows
- Computer networking
- Organisational skills
- Employee assistance programme
Quick apply
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Test Analyst
NEXT —Leicester
- From £34,214 a year
- Full-time
- Azure
- SQL
- APIs
- Free parking
- Employee discount
7d
2nd Line IT Technician
Sygnature Discovery —Nottingham
- Full-time
- Microsoft Access
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
IT Field Service Technician
Ingersoll Rand —Alfreton
- Microsoft Office
- IT
- Employee assistance programme
1d
Security Pen Tester / Senior Security Pen Tester
NEXT —Leicester
- £42,800 - £72,500 a year
- Full-time
- Azure
- AWS
- Communication skills
- Free parking
- Employee discount
Senior Test Analyst
NEXT —Leicester
- £43,700 - £51,400 a year
- Full-time
- Azure
- Scripting
- APIs
- Free parking
- Employee discount
Developer
NEXT —Leicester
- £42,100 - £48,800 a year
- Full-time
- Azure
- Analysis skills
- APIs
- Free parking
- Employee discount
IT Infrastructure Technician
Villeroy & Boch —Armitage
- Full-time
- Customer service
- English
- Communication skills
Acting Product Development Manager
NEXT —Leicester
- £66,618 a year
- Full-time
- Organisational skills
- Agile
- Communication skills
- Free parking
- Employee discount
9d
Developer / Senior Developer
NEXT —Leicester
- £40,800 - £53,800 a year
- Full-time
- Azure
- Analysis skills
- JavaScript
- Free parking
- Employee discount
Lead Product Owner
NEXT —Leicester
- £61,000 - £67,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Agile
- Free parking
- Employee discount
Senior Developer
NEXT —Leicester
- £51,400 - £59,400 a year
- Full-time
- Azure
- Analysis skills
- JavaScript
- Free parking
- Employee discount
13d
ERP Specialist
Brush Group —Loughborough
- Hybrid work
- SQL
- Software development
- Employee assistance programme
- Life insurance

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Service Desk Analyst

PA Housing -
Leicester

Apply Now

Job details

£34,140 - £35,590 a year
9 days ago

Benefits

Annual leave
Employee discount
Car scheme

Qualifications

Driving Licence
Azure
Microsoft Office
ITIL
IT support
Active Directory
Information Technology

Full job description

Are you passionate about technology and delivering brilliant customer support? Can you solve problems quickly while making IT feel approachable and easy for colleagues across the business?

We’re looking for a Service Desk Analyst to join our ICT team, providing high-quality support that keeps our systems, services, and colleagues connected and productive. You’ll be the first point of contact for IT support, helping to resolve issues efficiently while delivering an excellent customer experience.

This isn’t just about fixing laptops and resetting passwords. It’s about enabling people to do their best work, improving services, and helping shape a modern, reliable, and customer-focused IT function.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

High street discount schemes
Health cash plans
26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
Flexible bank holidays take them when it suits you
Car leasing scheme
Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

Provide 1st and 2nd line IT support for colleagues across the organisation
Diagnose and resolve incidents relating to hardware, software, mobile devices, telephony, and network services
Log, prioritise, and manage service requests through to resolution
Support the deployment and setup of end-user devices and workplace technology
Work proactively to identify recurring issues and contribute to service improvements
Maintain accurate ICT asset records and documentation
Collaborate with suppliers and third parties to resolve technical issues
Support ICT security, compliance, and data protection best practice

What we’re looking for:

You’ll be someone who enjoys helping people, solving technical problems, and working in a fast-paced environment where no two days are the same. You’ll bring a positive attitude, strong troubleshooting skills, and a genuine passion for technology and customer service.

We’re particularly interested in someone who:

Has experience working within an IT support or Service Desk environment
Is confident supporting Microsoft technologies including Windows, Office 365, Azure, and Active Directory
Can explain technical issues clearly to non-technical users
Has strong problem-solving skills and takes ownership of issues through to resolution
Is organised and able to manage multiple priorities effectively
Enjoys working collaboratively as part of a team while also using initiative independently
Has experience using ITSM tools and working within ITIL-aligned processes
Is adaptable, eager to learn, and committed to continuous improvement
Has full UK driving license and access to a car for travel to sites (desirable)

Relevant IT qualifications or certifications (such as Microsoft, Azure, or CompTIA or degree in an IT-related discipline) are desirable, but just as important is your customer-first approach and enthusiasm for delivering excellent service.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email [email protected] - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

Apply Now

Refine Your Search

2nd line support jobs in derby, eng

Service Desk Analyst

Customer Support Specialist

IT Support Technician

2nd Line IT Support Technician

IT Operations Support Analyst

Test Analyst

2nd Line IT Technician

Second Line Analyst

Digital Service Desk Engineer

IT Service Desk Engineer Apprentice

IT Field Service Technician

Security Pen Tester / Senior Security Pen Tester

Senior Test Analyst

Developer

IT Infrastructure Technician

Acting Product Development Manager

Developer / Senior Developer

Lead Product Owner

Senior Developer

ERP Specialist

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