Customer experience manager Work, Jobs in Derby, Eng (with Salaries)

Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Customer Advisor
Boots —Derby
- £13.02 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Head of Projects & Production
Auto Rara —Derby
- £65,000 - £75,000 a year
- Full-time
- ERP systems
- Driving
- Travel
- Free parking
Quick apply
5d
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Business Operations & Compliance Manager
Gratton Construction Limited —Derby
- £30,000 - £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
7d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Chesterfield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- School
- Annual leave
- Employee assistance programme
Quick apply
Service and Warranty Administrator
Butler Reynolds LTD —Derby
- £26,500 - £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Sick pay
Quick apply
5d
System Administrator
SENAD Community —Derby
- £12.73 an hour
- Full-time
- Driving
- IT
- Linux
- Employee assistance programme
Quick apply
5d
Customer Account Coordinator
Incora —Derby
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Business Manager
Reed In Partnership —Derby
- £33,750 - £41,000 a year
- Full-time
- Management
- Sales
- Driving
- Annual leave
- Flexible schedule
9d
Customer Care and Planning Manager
Max Energy Ltd —Belgrave
- £45,000 - £55,000 a year
- Full-time
- Spanish
- Management
- Customer service
- Free parking
- Sick pay
Quick apply
9d
Contract Manager
Kinaxia Transport & Warehousing —Derby
- £50,000 a year
- Full-time
- Management
- Travel
- Mentoring
Quick apply
Operations Strategy Manager
Network Rail —Derby
- £55,596 - £67,813 a year
- Full-time
- No degree
- Annual leave
- Employee discount
5d
Team Supervisor
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Hybrid work
- Supervising experience
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
1d
Data Coordinator
Incora —Derby
- £25,500 - £27,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Team Leader
Pets & Friends —Chaddesden
- £12.90 an hour
- Part-time
- Customer service
- Merchandising
- Organisational skills
- Free parking
- Employee discount
Quick apply
1d
KIDSWEAR AND MENSWEAR DERBY SECTION MANAGERS
INDITEX —Derby
- Full-time
- Customer service
- Leadership
- Communication skills
Quick apply
7d
Sterile Services Team Leader
Steris —Derby
- £26,969 a year
- Overtime
- IT
- Annual leave
Quick apply
Project Manager - Arb Utility
Ground Control —Derby
- Full-time
- Hybrid work
- Project management
- Team management
- Organisational skills
- Annual leave
- Life insurance
Quick apply

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Operations Manager

Mitie -
Derby

Apply Now

Job details

Permanent | Full-time
£40,000 a year

Qualifications

Driving Licence
Management
Incident management
Customer relationship management
SIA
Leadership
Communication skills

Full job description

Operations Manager - Derbyshire, Lincolnshire, Nottingham and surrounding areas

Company: Mitie Business Services – Security

Hours: 40 hrs per week – Monday to Friday (Flexibility will be required as the hours will be varied)

Salary: £40,000.00

3 months FTC with possibility of extension for up to 4 years.

We are seeking an experienced, driven, and people-focused Security Operations Manager to join our growing team. This is a key leadership role responsible for the operational delivery, service excellence, and commercial performance of a portfolio of security contracts.

As Security Operations Manager, you will lead from the front, ensuring the highest standards of customer service, compliance, and employee engagement across your sites. Working closely with clients, operational teams, and regional leadership, you will be responsible for building high-performing teams, maintaining strong customer relationships, and driving continuous improvement throughout your area of responsibility.

This role is ideal for a motivated security professional who thrives in a fast-paced environment, enjoys developing people, and has a passion for delivering exceptional security services.

Operational Leadership

Lead and manage the day-to-day delivery of security operations across multiple sites.
Ensure all contracts are delivered in line with customer requirements, company standards, and contractual obligations.
Drive operational excellence through effective planning, performance management, and resource allocation.
Monitor service delivery, identify areas for improvement, and implement corrective actions where required.
Act as Duty Manager on a rota basis, providing operational support and leadership during incidents and out-of-hours escalations.

People Management

Recruit, onboard, develop, and retain high-performing security teams.
Conduct regular welfare checks, site visits, and employee engagement activities.
Manage performance, attendance, conduct, and capability matters in line with company procedures.
Carry out performance reviews and appraisals for direct reports, setting clear objectives and development plans.
Identify talent and succession opportunities, supporting future leaders within the business.
Promote a positive culture that encourages accountability, professionalism, and continuous improvement.

Client Relationship Management

Build and maintain strong relationships with customers, becoming a trusted operational partner.
Conduct regular customer meetings and site reviews.
Produce and deliver service reports, action plans, and operational updates as required.
Manage customer expectations effectively, ensuring issues are resolved promptly and professionally.
Identify opportunities to enhance service delivery and support business growth.

Compliance, Quality & Risk Management

Ensure full compliance with SIA licensing requirements, company policies, assignment instructions, and relevant legislation.
Conduct site audits, inspections, and compliance reviews to maintain operational standards.
Investigate incidents, complaints, and service failures, ensuring lessons learned are implemented.
Maintain accurate operational records and reporting.
Promote a strong culture of health, safety, and wellbeing across all sites.

Commercial & Financial Management

Support the delivery of regional growth objectives and business plans.
Manage labour costs, overtime, and resource planning to ensure operational efficiency.
Assist with budgeting, forecasting, and monthly business reporting.
Monitor contract performance against agreed KPIs and financial targets.
Identify opportunities for service enhancements and contract growth.

What We're Looking For

Essential

Minimum 2 years' experience in a security management or operational leadership role.
Front Line SIA Licence.
Full UK Driving Licence - (No more than 3 points)
Proven experience managing teams across multiple locations.
Strong customer relationship management skills.
Experience of incident management and operational problem solving.
Excellent communication and stakeholder management skills.
Good understanding of employment legislation, compliance requirements, and security industry standards.
Commercial awareness with the ability to manage budgets and operational costs.

Desirable

Experience within a manned guarding environment.
IOSH Managing Safely qualification / HABC Level 3
Knowledge of workforce management and scheduling systems.
Experience managing key or corporate accounts.
Leadership or management qualification.

Personal Attributes

We are looking for someone who is:

A natural leader who inspires confidence and accountability.
Customer-focused and passionate about service excellence.
Calm under pressure and able to make sound decisions quickly.
Organised, proactive, and highly self-motivated.
Commercially minded with a focus on continuous improvement.
Professional, approachable, and committed to developing others.

What Success Looks Like

High levels of customer satisfaction and contract retention.
Engaged, motivated, and well-supported teams.
Strong compliance and audit performance.
Effective management of operational costs and resources.
Delivery of regional growth objectives and service improvements.
A positive culture focused on safety, professionalism, and excellence.

This is an exciting opportunity for an ambitious security professional to take ownership of a diverse operational portfolio and play a key role in shaping the future success of the business.

Apply Now

Refine Your Search

customer experience manager jobs in derby, eng

Operations Manager

Customer Advisor

Head of Projects & Production

Account Manager - Derby

Business Operations & Compliance Manager

Area Manager, Customer Fulfillment

Referrals Coordinator

Service and Warranty Administrator

System Administrator

Customer Account Coordinator

Business Manager

Customer Care and Planning Manager

Contract Manager

Operations Strategy Manager

Team Supervisor

Data Coordinator

Team Leader

KIDSWEAR AND MENSWEAR DERBY SECTION MANAGERS

Sterile Services Team Leader

Project Manager - Arb Utility

I want to receive the latest job alerts for customer experience manager in derby, eng

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