Customer service/admin assistant Work, Jobs in Derby, Eng (with Salaries)

Clinical Admin Assistant - Scheduler
HealthNet Homecare —Swadlincote
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
- Referral programme
4d
Retail Optical Assistant
Vision Express —Derby
- Full-time
- Communication skills
13d
Customer Service/Admin Assistant
Dave Palmer Ltd t/a D & D Transport —Alfreton
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Mental Health Administrative Assistant - South Staffordshire
Midlands Partnership University NHS Foundation Trust —Lichfield
- £25,272 a year
- Part-time
- Customer service
- English
- Communication skills
Domiciliary Care Assistant - Bank
Bupa —Aston-on-Trent
- £13.10 an hour
- Part-time
- Microsoft Outlook
- Employee discount
- Gym membership
Quick apply
Office Administrator/Customer Service
Powerpac Limited —Coalville
- £25,355 - £26,378 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Clothing Assistant
Ashgate Hospice —Chesterfield
- £24,922 - £25,629 a year
- Part-time
- Customer service
- Microsoft Office
- Hospice
- Annual leave
- Employee assistance programme
3d
Part time Admin Assistant
St Joseph's Catholic Voluntary Academy —Matlock
- £10,115 - £10,436 a year
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
Domiciliary Care Assistant
Bupa —Aston-on-Trent
- £13.10 an hour
- Part-time
- Microsoft Outlook
- In-person
- Employee discount
- Gym membership
Quick apply
Administration Assistant and Receptionist
Arnold Hill Spencer Academy —Nottingham
- £23,121 - £24,234 a year
- Administrative experience
- School
6d
Medical Receptionist
Elmswood surgery Nottingham —Nottingham
- £12.71 an hour
- Part-time
- Administrative experience
- Computer skills
- Typing
- Free parking
- Employee discount
Quick apply
4d
Retail Shop Assistant
Redgate Farm Animal Sanctuary —Coalville
- £12.71 an hour
- Part-time
- Customer service
- Administrative experience
- Travel
Quick apply

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Clinical Admin Assistant - Scheduler

HealthNet Homecare -
Swadlincote

Apply Now

Job details

Full-time
4 days ago

Benefits

Company pension
Employee discount
Referral programme

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
GCSE
Microsoft Office

Full job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

We are currently looking for a Scheduler to join our Clinical Admin team.

If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.

Main Responsibilities

To contribute to the safe, efficient and patient-centred delivery of the Nursing Business Unit by coordinating nurse visits, maintaining accurate scheduling information, and supporting the effective use of D365, FLS and associated scheduling processes.

To follow and always promote relevant SOPs, Company policies and scheduling processes to support patient safety, service continuity and compliant visit allocation.
To work within the nursing and clinical administration teams to ensure nurse visits, training appointments and patient support activity are scheduled accurately and in a timely manner.
To use D365 to review patient activity, service opportunities, work orders and visit requirements, ensuring records are accurate and updated in line with agreed processes.
To use FLS to support route planning, nurse allocation and daily schedule optimisation, considering nurse location, skills, availability and patient requirements.
To finalise and communicate schedules within agreed daily timeframes, including allocation updates for nurses, patients and relevant internal teams.
To monitor unallocated, cancelled, rescheduled, late or at-risk visits and escalate issues promptly to support safe service delivery and minimise missed visits.
To maintain accurate scheduling data, including availability, locations, statuses and visit outcomes, supporting reliable operational reporting and workforce planning.
To liaise professionally with nurses, Clinical Team Managers, Clinical Administration, patients and other internal stakeholders regarding scheduling queries, capacity gaps and service changes.
To work flexibly and efficiently to meet internal and external customer needs, whilst maintaining high professional standards and accurate system usage.
To contribute to continuous improvement by identifying scheduling inefficiencies, data quality issues and opportunities to improve D365, FLS or related processes.
To proactively support the HealthNet Operation by assisting other teams periods of increased demand.
Know the Company strategy and ensure day-to-day scheduling activity supports strategic objectives, patient experience, workforce efficiency and service growth.
Ensure all work is completed to a high-quality standard and that HealthNet’s procedures, policies and system controls are followed at all times.
Engage in personal development and attend mandatory training.
Always present the Company in a positive way with internal and external clients, customers, patients, nurses and staff.

Always comply with the Company’s HR policies, Health and Safety policy, GDPR requirements and any other relevant operational procedures.

What experience and skills are we looking for?

Previous experience in administration, scheduling, workforce planning, customer service or a healthcare operational environment is preferred.
Experience using D365, FLS or similar scheduling, CRM or workforce management systems would be advantageous but is not essential as training will be provided.Essential:

Qualifications

GCSE English and Maths at Grade C / 4 or above, or equivalent.
Confident user of Microsoft Office, particularly Outlook, Excel and Teams.
Willingness to learn and accurately use D365, FLS and other scheduling or reporting tools.

What we offer

Competitive salary structure
25 days holiday + bank holiday
Pension Scheme
Ongoing training and development
Professional registration fees paid
Employee Assistant Programme including 24/7 hour access to remote GP appointments.
Refer a friend scheme
Uniform provided
Kit bags for all Homecare Nurses
Eyecare Vouches
Perks and benefits via Perkbox
Long service awards.

If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.

Please note: Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch.

Apply Now

Refine Your Search

customer service/admin assistant jobs in derby, eng

Clinical Admin Assistant - Scheduler

Retail Optical Assistant

Customer Service/Admin Assistant

Mental Health Administrative Assistant - South Staffordshire

Domiciliary Care Assistant - Bank

Office Administrator/Customer Service

Clothing Assistant

Part time Admin Assistant

Domiciliary Care Assistant

Administration Assistant and Receptionist

Medical Receptionist

Retail Shop Assistant

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