Customer solutions specialist Work, Jobs in Derby, Eng (with Salaries)

IT Specialist (1st & 2nd Line IT Support) – 4 Day Working Week
Code 56 —Derby
- £26,000 - £29,000 a year
- Full-time
- Windows
- Computer networking
- Linux
- Free parking
- Annual leave
Quick apply
3d
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- Business development
- Computer skills
- In-person
- Annual leave
- Work from home
Quick apply
Customer Support Specialist (SaaS)
edays —Nottingham
- Up to £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- APIs
- Free parking
- Annual leave
Quick apply
11d
Legal Recoveries Specialist
Flint Bishop —Derby
- Full-time
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Service Operations Specialist
Concentrix —Derby
- £26,520 a year
- Full-time
- Hybrid work
- Maintenance
- Store discount
- Employee discount
8d
Customer Service Executive
Johnsons Workwear Ltd —Uttoxeter
- £32,208.58 a year
- Full-time
- Health & wellbeing programme
Quick apply
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Word
- English
- Continuous improvement
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
Client Associate (Derby)
Health Partners —Derby
- £24,784.50 a year
- Part-time
- Microsoft Outlook
- Customer service
- Databases
- Annual leave
QRC Specialist UKI
Getinge Ltd. —Derby
- Remote
- English
- SharePoint
Order Processing Administrator
Exclusive Networks —Mansfield
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Free parking
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Service Operator - Loughborough and Leicester
Selecta —Loughborough
- £30,092 a year
- Full-time
- Customer service
- Sick pay
Quick apply
2d
Holiday Helpline Executive - Solmar Villas
DERTOUR UK —Burton-On-Trent
- £26,520 a year
- Weekend availability
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Senior Student Engagement Adviser
University of Derby —Kedleston
- £30,577.00 - £37,323.25 a year
- Weekend availability
- Customer service
- Writing skills
- Microsoft Office
- Annual leave
- Employee assistance programme
14d
Sales & Marketing Coordinator
Autolease Ltd —Derby
- £26,500 - £29,500 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Employee discount
Quick apply
Customs Specialist- Maternity Cover
Kuehne+Nagel —Kegworth
- Employee assistance programme
9d
Implementation Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- ERP systems
- Conflict management
- Organisational skills
Quick apply
Senior ERP Support Analyst
Quanex —Denby
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
Quick apply
International Operations Cross Border Specialist
Kuehne+Nagel —Kegworth
- Customer service
- Organisational skills

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IT Specialist (1st & 2nd Line IT Support) – 4 Day Working Week

Code 56
Derby

Quick apply

Job details

Permanent | Full-time
£26,000 - £29,000 a year
3 days ago

Benefits

Free parking
Private dental insurance
Annual leave
Company pension
Work from home
Gym membership
Bereavement leave
Life insurance
Sick pay

Qualifications

Microsoft Windows Server
Technical troubleshooting
Sales support
Driving Licence
LAN
Windows
Debian
WAN
Computer networking
Mac OS
Customer support
Customer interaction
Linux
Communication skills
Intune
Help desk

Full job description

Code 56 is an IT support company in Derby looking for an IT Specialist.

Experience

You should have experience in similar IT Support roles and be confident dealing with customers and responding to a wide range of IT support scenarios. As a front-line role, your customer service and communication skills need to be one of your strengths.

Your experience should include knowledge of a mixture of the following:

Diagnosing hardware issues
General troubleshooting strategies
Microsoft 365 (namely User & Billing Administration and Entra ID Administration)
Windows & Mac Operating Systems
Networking (namely LAN and WiFi)
Backups

Experience working at an MSP, or with any of the following tools, is not required but would be advantageous:

Windows Server Operating Systems
Active Directory
Debian (or other Linux distributions)
Deeper Networking experience (WAN, VPN, Firewalling, etc.)
Deeper M365 experience (Intune, Autopilot, etc.)
VoIP systems

Training and development will be provided to help strengthen your experience.

Personality

You love finding solutions to problems & challenges and have a thirst for knowledge.

You're always looking for ways to improve things, and you're not afraid of asking when you don't understand something. You know perfect doesn't exist; instead, you set your bar high & adopt an attitude of continuous improvement.

You're someone people come to for help. You love it. It doesn't sit right with you when you can't help someone, even if that's just putting them in touch with someone who can.

You're driven and ambitious to make progress in your career. You're keen to learn more about how you can use your skills & technology to help enable other businesses to achieve their goals.

Role

You will be joining a small team (joining a team of 3, making us a team of 4) as such, you won't "just be a techie". The whole team is customer-facing, and everyone gets involved in all aspects of the business; helping with things like sales questions, writing up quotes, writing blogs and updating our social media accounts where it makes sense. Our roles are structured to make sure that, at any level, we understand the business impact we have when we help our customers.

You need to be comfortable communicating with people at all levels. You'll be working on your own in our office one day, and then as part of a team of 40 at a customer's site the next.

You'll be supporting our customers remotely and on-site, so you'll need a full driving license and your own transport (mileage will be paid at the full HMRC amount).

During your probation period, you’ll be primarily working from the office in Derby (parking will be provided at no cost to you), but going forward you will be able to work from home. All the equipment for your home working station will be provided for you by the company. Please be aware that given the nature of our work, you may still need to travel to a customer site when you’re working from home (and at short notice).

Working Hours

We are currently trialling a 4-day work week, and it’s looking positive.

The salary posted and agreed will be in full (to be clear, it will NOT be pro-rata).

There will be circumstances where you’ll be required to work a 5-day week as part of your salary to cover other team members and for projects. These will be kept to a minimum and arranged as early as possible with you.

Your specific 4-day week pattern will be agreed with you before you join us and will be between 09:00 – 17:00 Monday to Friday.

Progression

We're keen for you to take on more responsibility at the right pace and be rewarded for it. Your development plan will cover things like:

Qualifications & Self-learning initiatives
Quality Control & Customer Feedback
Ownership & Self-started responsibilities
Work Ethic & Attitude

Benefits

As a small team, there is a very real opportunity for career progression as the business & team grow.

Your salary will start between £26,000 and £29,000 per annum depending on your experience and will be reviewed alongside your development plan.

Parking at the office will be provided at no cost to you.

You'll get 26.4 days paid holiday (pro-rata from 33 days at working 5 days a week), which includes all UK Bank Holidays. Be aware, you may be required to work between Christmas & New Year. Typically, this period is covered on an “on call” basis and shared between the team.

After passing your probation (6 months), you can opt in to the company health insurance plan and the gym plan (these are subject to benefit-in-kind taxes).

Applying

Tell us about a project you’ve worked on that you’re particularly proud of. Show us what you’re passionate about and what can happen when you’re encouraged to channel that passion.

If we like what you send us, we run a 3-tier interview approach:

A ~15-minute phone interview to understand a bit more about you and answer any initial questions you have
A 1:1 interview with the MD
A final interview with the team where we ask you to prepare a short (~10-minute) presentation on a topic you’re passionate about

Pay: £26,000.00-£29,000.00 per year

Benefits:

Bereavement leave
Company pension
Free parking
Gym membership
Life insurance
Private dental insurance
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer solutions specialist jobs in derby, eng

IT Specialist (1st & 2nd Line IT Support) – 4 Day Working Week

Business Development Representative

Customer Support Specialist (SaaS)

Legal Recoveries Specialist

Service Operations Specialist

Customer Service Executive

Customer Service Specialist - Desk Based

Support Analyst

Client Associate (Derby)

QRC Specialist UKI

Order Processing Administrator

Customer Success Manager

Service Operator - Loughborough and Leicester

Holiday Helpline Executive - Solmar Villas

Senior Student Engagement Adviser

Sales & Marketing Coordinator

Customs Specialist- Maternity Cover

Implementation Manager

Senior ERP Support Analyst

International Operations Cross Border Specialist

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