customer support quality & compliance manager Work, Jobs in derby, eng (with Salaries)

Ambition Derby Hub Team Lead
Intuitive Thinking Skills Ltd —Derby
- £33,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
Customer Quality Manager
Rolls-Royce SMR —Derby
- £60,000 - £78,750 a year
- Full-time
- Engineering
- No degree
- Travel
Business Coordinator - Project Planner/ Scheduler (Social Housing Construction)
Gratton Construction Limited —Derby
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Sick pay
Quick apply
9d
HSEQ & Facilities Coordinator
CEVALogistics —Derby
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quality Assurance Process Manager (Associate)
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
Duty Shift Manager (Days) - Derbion
Savills Management Resources —Derby
- £41,080 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Sourcing and Compliance Manager
Mi Hub Ltd —Derby
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
5d
Fire & Security Customer Compliance Manager
Complete Security Recruitment —Leicester
- £35,000 - £40,000 a year
- Organisational skills
- IT
- Communication skills
4d
Compliance Technical Surveyor - Hybrid working
MHA —Derby
- £56,685 a year
- Full-time
- Hybrid work
- Analysis skills
- Plumbing
- Travel
9d
Quality Manager
Balfour Beatty —Derby
- Hybrid work
- Annual leave
3d
Inventory Manager
CEVALogistics —Derby
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
ResChem QC Analyst Derby
ResChem Analytical Ltd —Derby
- Bachelor's degree
- Communication skills
- Employee assistance programme
Quick apply
4d
Leicester Riders Foundation General Manager
Mattioli Arena —City of Leicester
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Customer service
- In-person
Quick apply
Operations Manager
Joseph Ash —Chesterfield
- £60,000 - £65,000 a year
- Management
- Microsoft Office
- Analysis skills
- Employee assistance programme
Quick apply
Quality Compliance Adinistrator -FTC -12 months
RM Education Limited —Hucknall
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Operations Manager
Aspens —Derby
- £50,000 - £55,000 a year
- Hospitality
- Computer skills
- Leadership
- Annual leave
Quality Assurance Process Lead
Capital One UK —Nottingham
- Full-time
- Leadership
Site Manager
CBRE —Derby
- Full-time
- Management
Field Operations Manager
National Grid Electricity Distribution —Derby
- £64,000 - £82,000 a year
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
6d

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Ambition Derby Hub Team Lead

Intuitive Thinking Skills Ltd
Derby

Quick apply

Job details

Full-time
£33,000 - £35,000 a year
10 days ago

Benefits

Company pension
Company events
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Microsoft Excel
Numeracy
Project management
Organisational skills

Full job description

Job Description:

Job Description – Ambition Derby Service

Role: Ambition Derby Service Manager

Reporting to: Operations Manager

Accountable To: Head of Operations

Location: Ambition Derby Hub

Background

Intuitive Thinking Skills place a high value on the life experiences of individuals, regardless of their backgrounds. As such, all roles within the organisation are primarily focussed on fostering these experiences, supporting employees to thrive in whatever sector they are working in.

This emphasis on the skills of our workforce is primary to all other activities, as without a relevantly skilled, empowered and highly motivated workforce we will fail to support the needs and aspirations of our learners.

Job Purpose:

The Service Manager will take overall leadership and responsibility for our Ambition Derby Service, ensuring effective delivery and achievement of all the required outputs and outcomes including the management of the staff team. The development and enhancement of external relationships including with partners and other stakeholders is a core function in ensuring the retention of the contract and the identification of service improvements, new funding and new business opportunities.

The Service Managerwill play a key role in managing an integrated approach to the core functions of:

· Working with Cranstoun, other partners and Commissioners to adapt and improve services

· Managing and developing a team of Community Navigators and the Hub Administrator

· Managing KPI’S and Reporting

· Ensuring compliance with OFQUAL stipulations

· Understanding the marketplace

· Mapping locally available provision through existing directories and their own research

· Developing partnerships with existing provision providers, including developing referral pathways, support packages with appropriate processes

· Maintaining positive and pro-active relationships with partner organisations

· Establish a Derby frontline services steering group

· Identifying gaps in provisions

· Co-producing fluid service model to meet local needs

· Developing suitable methods, processes and mechanisms to fill the gaps in provision

· Integrating within Tier 3 Drug and Alcohol services to manage and maintain suitable referral numbers to the service.

· Involvement with innovation and development of the programme in response to changes in local provision, new trends, key issues, technological advancements

· Ensuring company compliance to national safeguarding standards.

· Production of information and marketing resources

· Co-ordinating and scheduling key meetings

· Working with Designated Safeguarding lead with Safeguarding matters

KEY DUTIES AND RESPONSIBILITIES

· To take the lead in the implementation and delivery of the new Ambition Derby Service

· To manage all aspects of performance and outcome, including the production of statistics, reports and analyses relating to contracts, highlighting any areas of under or over performance on activities and achievements

· Maintaining levels of Ambassador Individuals for the service to function and meet obligations to partners

· To ensure that routine and cyclical tasks are completed by assigned people

· To support the development and collation of the service evidence base through implementation of data collection structures, data collation, presentation, analysis and reporting of information.

· To liaise with partner agencies and others in building and maintaining effective relationships that support business growth and the collation of contract, performance and outcome information.

· To promote and support the mission, vision and values of the company at all times, providing a quality service and treating all those with whom they come into contact in a courteous and respectful manner.

· To be aware of and compliant with all company policies and procedures.

· Any other duties appropriate to the role as tasked by the board.

PERSON SPECIFICATION

Essential Criteria

· Experience of working within a multidisciplinary, multi-agency environment including the public, voluntary and private sector providers and commissioners.

· Demonstrate the ability to develop and maintain working relationships with a wide range of stakeholders including representatives of commissioners, purchasers, partner agencies and customers.

· Demonstrate project management skills and experience.

· Excellent organisational and interpersonal skills.

· Well-developed literacy and numeracy skills and a clear understanding of transactional analysis.

· Highly proficient in the use of software packages such as MS Dynamics, Microsoft Excel, PowerPoint and Word to interpret data and create presentations and/or reports of the highest standard.

· Hold a current driving licence and/or have access to a form of transport which will permit the applicant to meet the post requirements in full.

Desirable Criteria

· Knowledge of, and experience in delivering provision through excellent engagement methods, especially within a difficult to engage customer cohort.

· Ambitious and willing to be flexible regarding working times and locations.

· Able to develop staff and create and maintain positive team environments.

Personal Qualities

· Developing self-awareness

· Managing Yourself

· Continuing Personal Development

· Acting with Integrity

Working with Others

· Developing networks

· Working and leading within Teams

Managing Services

· Planning

· Managing resources

Targets and Outcomes

· Delivery of key output and outcome targets, ie commencements, completions, measurable cessation of negative behaviours, positive life changes ie job starts, volunteer placements etc.

Work Location: In person

Pay: £33,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support quality & compliance manager jobs in derby, eng

Ambition Derby Hub Team Lead

Customer Quality Manager

Business Coordinator - Project Planner/ Scheduler (Social Housing Construction)

HSEQ & Facilities Coordinator

Quality Assurance Process Manager (Associate)

Duty Shift Manager (Days) - Derbion

Sourcing and Compliance Manager

Fire & Security Customer Compliance Manager

Compliance Technical Surveyor - Hybrid working

Quality Manager

Inventory Manager

Consumer Services Manager

ResChem QC Analyst Derby

Leicester Riders Foundation General Manager

Operations Manager

Quality Compliance Adinistrator -FTC -12 months

Operations Manager

Quality Assurance Process Lead

Site Manager

Field Operations Manager

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