Complaints manager Work, Jobs in Derby (with Salaries)

Commercial Programme Manager
bfpeople —Derby
- £65,000 - £75,000 a year
- Full-time
- Business development
- Project management
- In-person
Quick apply
23h
SEND Team Manager
Derby City Council —Derby
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Assistant Manager
Formula One AutoCentres —Derby
- £32,000 - £35,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
6d
Independent Reviewing Officer
Nottinghamshire County Council —Nottingham
- Part-time
- Supervising experience
- Care plans
- Communication skills
12d
Operations Manager
Cranstoun —Derby
- £33,450 - £41,160 a year
- Full-time
- Supervising experience
- Communication skills
12d
Bailiff Manager
HM Courts and Tribunals Service —Derby
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Travel
- Annual leave
4d
Bailiff Manager
HM Courts & Tribunal Service —Derby
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
5d
Client Relationship Manager/Team Leader
Citipost Mail —Alfreton
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Work from home
- Life insurance
Quick apply
23h
Area Sales Manager, UK
PROCEPT BioRobotics UK, Limited —Derby
- £101,400 a year
- Sales
- Bachelor's degree
- No degree
Quick apply
Business Coordinator - Project Planner/ Scheduler (Social Housing Construction)
Gratton Construction Limited —Derby
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Sick pay
Quick apply
Store Manager
Aldi —Tamworth
- £52,910 - £69,000 a year
- Annual leave
Assistant Manager
KwikFit —Derby
- Full-time
- Employee assistance programme
- Employee discount
Business Support Officer
Department for Transport —Derby
- £30,485 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Account Manager, UK
PROCEPT BioRobotics UK, Limited —Derby
- Hospital
- Bachelor's degree
- No degree
Quick apply
14d
Customer Support Assistant Manager
Alpkit —Nottingham
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
1d
Area Operations Manager
Well Pharmacy —Nottingham
- Analysis skills
- Organisational skills
- Communication skills
21h
Retail Supervisor (20 hrs)
Deichmann —Derby
- Up to £13.91 an hour
- Part-time
- Customer service
- Supervising experience
- Leadership
1d
Senior Resident Liaison Officer
PiLON —Nottingham
- Full-time
- Customer service
- Communication skills
- Referral programme
Quick apply
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
Quick apply
Quality Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Laboratory experience
- IT
- Employee assistance programme
- Employee discount
Quick apply

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Commercial Programme Manager

bfpeople
Derby

Quick apply

Job details

Full-time
£65,000 - £75,000 a year
23 hours ago

Qualifications

Programme management
Supply chain
Business processes
Business development
Project management
Relationship building
Contract negotiation

Full job description

Derby | Complex engineered solutions | c £70,000 + bonus

This is an opportunity to take ownership of a long‑term, strategic supply agreement with a major global manufacturer and to shape the future of a small but important UK operation.

Working as part of an international group providing specialised equipment and solutions for large industrial customers, you will be the commercial and programme lead for a key global contract. Reporting to the Programme Director, you will sit at the centre of a complex, multi‑site programme, linking the UK base in Derby with colleagues and partners across other international locations.

About the job

Your focus is to make this long‑term agreement a commercial and operational success and to use it as a platform for growth.

Key elements of the role include:

Owning the overall contract: commercial performance, service levels, profitability and customer satisfaction for the programme
Building strong, influential relationships with stakeholders across the customer organisation – procurement, operations, engineering, production and programme teams – to understand their priorities and to identify opportunities for new and additional business
Working with internal technical, operations, and sales colleagues globally to launch and embed new projects, products and modifications aligned to customer requirements
Leading the business plan for the UK site: refining the programme strategy, defining priorities, and putting in place the systems, processes and KPIs needed to support growth
Managing and developing the UK supply chain that underpins the contract, including supplier selection, performance management, and commercial negotiation
Monitoring cost, quality and delivery performance, analysing variances and leading action plans with both the customer and internal teams
Taking a proactive approach to continuous improvement, customer feedback, complaints and non‑conformances, ensuring issues are resolved quickly and used to strengthen relationships

This is a role that blends commercial responsibility, programme management and business development, with day‑to‑day interaction with senior stakeholders on both sides.

About you

I am looking for someone who is comfortable operating at the intersection of commercial contracts, complex projects and technically‑orientated products or services.

You are likely to bring:

Experience of managing large, complex programmes or key accounts for international customers in technical, engineered or industrial environments
The ability to build great relationships with customers at all levels in large organisations
The ability to understand and work with technical information – enough to discuss requirements credibly with internal specialists and customer engineers, even if you are not a qualified engineer
Strong commercial and contractual awareness, with a track record of negotiation with major customers and suppliers
Exposure to business development or sales – for example, growing revenue within existing key accounts, shaping proposals or leading bid activity
Well‑developed administration and process skills: comfortable with planning, data, reporting and putting structure and discipline around complex activity
The ability to work with international colleagues, to coordinate across sites and cultures, and to travel occasionally within the UK and overseas when needed

Personally, you will be customer‑focused, resilient and curious. You will enjoy building long‑term relationships, asking questions, and spotting patterns and opportunities that others might miss. You will also be hands‑on enough to deal with day‑to‑day detail while keeping sight of the bigger commercial picture.

This is not a pure sales role, nor is it a narrow project management position. It is a chance to become the key interface between a specialised solutions provider and one of industry’s most significant global manufacturers, with a high degree of visibility and influence.

Pay: £65,000.00-£75,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in derby

Commercial Programme Manager

SEND Team Manager

Assistant Manager

Independent Reviewing Officer

Operations Manager

Bailiff Manager

Bailiff Manager

Client Relationship Manager/Team Leader

Area Sales Manager, UK

Business Coordinator - Project Planner/ Scheduler (Social Housing Construction)

Store Manager

Assistant Manager

Business Support Officer

Account Manager, UK

Customer Support Assistant Manager

Area Operations Manager

Retail Supervisor (20 hrs)

Senior Resident Liaison Officer

Deputy Manager

Quality Manager

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