It business partner Work, Jobs in Derby (with Salaries)

End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
10d
IT Project Manager
East Midlands Railway —Derby
- £53,000 a year
- Hybrid work
- Software development
- Agile
- Employee discount
- Flexible schedule
11d
IT Change and Release Lead
Sciensus —Burton-On-Trent
- Azure
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Administrator
Balfour Beatty —Derby
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
1d
IT Business Analyst
Thermo Fisher Scientific —Loughborough
- Full-time
- Hybrid work
- Computer Science
- Sales
- ERP systems
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
Digital Business Analyst
Cromwell —Leicester
- Full-time
- Hybrid work
- Sales
- Merchandising
- Data analysis skills
IT Infrastructure Manager
Brush Group —Loughborough
- Hybrid work
- IT
- Employee assistance programme
- Life insurance
10d
Head of Business, Leadership & Management
Derby College —Derby
- £55,162 a year
- Microsoft Office
- Analysis skills
- Teaching
- Employee assistance programme
- Employee discount
Quick apply
11d
Housing Business Systems Analyst
Tamworth Borough Council —Tamworth
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- English
- Organisational skills
11d
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
Employment Specialist
Reed In Partnership —Derby
- £31,000 - £33,400 a year
- Full-time
- Sales
- Travel
- Mentoring
- Annual leave
- Flexible schedule
Finance Business Partner
Riviera Travel —Burton-On-Trent
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Work from home
- Employee assistance programme
Quick apply
Senior Business Analyst
Riviera Travel —Burton-On-Trent
- £65,000 a year
- Full-time
- Azure
- Analysis skills
- Bachelor's degree
Quick apply
Partner Account Administrator
Nimbus Disability —Derby
- £28,260 a year
- Full-time
- Salesforce
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Business Analyst
Network Plus —Alfreton
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Agile
Quick apply
Business Manager
Reed In Partnership —Derby
- £34,500 - £41,000 a year
- Full-time
- Management
- Sales
- Driving
- Annual leave
- Flexible schedule
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
CCTV Administrator
Balfour Beatty —Derby
- Hybrid work
- Microsoft Excel
- SharePoint
- IT
- Annual leave
Senior Finance Business Partner
Leonard Cheshire —Castle Donington
- Up to £64,746 a year
- Full-time
- Microsoft Excel
- Management
- Travel
- Employee assistance programme
Quick apply

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End User IT Support Manager

Brush Group -
Loughborough

Apply Now

Job details

Permanent
10 days ago

Benefits

Company pension
Employee assistance programme
Life insurance

Qualifications

Jira
Operations management
Organisational skills
ServiceNow
IT
Root cause analysis
Help desk

Full job description

About The Role

Why choose us?

BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.

We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.

What's the role?

The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH.

The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management.

Key Responsibilities:

Own the IT Service Desk platform ensuring it’s fit for purpose and provides the correct level of reporting on ticket and SLAs
Manage the day-to-day operation of the IT Service Desk, ensuring service requests and incidents are logged, prioritised, and resolved within agreed SLAs.
Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations.
Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity.
Act as the senior escalation point for major incidents, coordinating technical resources and business communications.
Support defining the strategic direction for the IT end user support model and creation of a framework for end user support.
Lead, coach, and develop a team of Support engineers.
Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management.
Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms / environments.

What are we looking for:

Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM / helpdesk / end user support management position.
Proven background governing outsourced MSP agreements and enterprise vendor relations.
Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred).
Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar).
Good understanding of infrastructure, networking, and end-user technologies sufficient to manage escalations. Flexibility to travel between BRUSH sites.
Ability to influence and drive change
Personally Effective – organisational skills, ability to prioritise and delegate.

What's in it for you?

Competitive salary
Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles)
Flexible and Hybrid working options (role dependant)
Life insurance – 4 x annual salary
Enhanced Company Pension scheme
24/7 free and confidential Employee Assistance Programme
GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions.
BRUSHRewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself.
Family friendly policies including Enhanced Maternity/Paternity
Bike2work scheme
Long Service Awards
Developing our people is important to us - we support and encourage development by offering ongoing professional development and training.

About The Company

BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.

A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.

Apply Now

Refine Your Search

it business partner jobs in derby

End User IT Support Manager

IT Project Manager

IT Change and Release Lead

Administrator

IT Business Analyst

Desktop Support Engineer

Digital Business Analyst

IT Infrastructure Manager

Head of Business, Leadership & Management

Housing Business Systems Analyst

Microsoft Dynamics 365 Support Engineer (Business Central)

Employment Specialist

Finance Business Partner

Senior Business Analyst

Partner Account Administrator

Business Analyst

Business Manager

Global Senior Manager, Customer Happiness (1 year contract)

CCTV Administrator

Senior Finance Business Partner

I want to receive the latest job alerts for it business partner in derby

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