Medical director Work, Jobs in Derby (with Salaries)

Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
- Sick pay
Head of Partnerships
Blue Light Card —Leicester
- Hybrid work
- APIs
- Free parking
- Annual leave
QRC Specialist UKI
Getinge Ltd. —Derby
- Remote
- English
- SharePoint
Director of Clinical Services
Spire Healthcare —Nottingham
- Full-time
- Management
- Continuous improvement
- Leadership
- Annual leave
10d
Associate Director of Logistics UK & Ireland
HelloFresh —Derby
- Hybrid work
- Travel
- In-person
- Leadership
- Work from home
- Employee assistance programme
Quick apply
People Director
MHR INTERNATIONAL UK LIMITED —Ruddington
- Continuous improvement
- Human resources
- Training & development
- Employee discount
- Referral programme
General Manager - Rail Technical Services
Serco Plc —Derby
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee assistance programme
7d
Head of Community Safety & Partnerships
Tamworth Borough Council —Tamworth
- £50,269 - £54,495 a year
- Full-time
- Remote
- English
- Leadership
- Communication skills
Commercial Associate Director - Defence
Mace —Derby
- Full-time
- Hybrid work
- Contracts
- Leadership
- Annual leave
Events Management Lecturer
UK MANAGEMENT COLLEGE —Derby
- £30,000 - £45,000 a year
- Master's degree
- Organisational skills
- AI
- Annual leave
- Employee discount
Quick apply
Health and Social Care Lecturer
UK MANAGEMENT COLLEGE —Derby
- Weekend availability
- Doctoral degree
- Research
- Master's degree
- Annual leave
Quick apply
9d
Head of People
MEC Consulting Group —North West Leicestershire
- Full-time
- Conflict management
- Recruiting
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Programme Manager - Member Engagement
Blue Light Card —Leicester
- Hybrid work
- Agile
- AI
- Free parking
- Annual leave
10d
Independent Healthcare Partnerships Consultant
Clinica Vitalis —Nottingham
- Up to £60,000 a year
- Hybrid work
- Sales
- Business development
- Travel
- Work from home
Quick apply
Associate Creative Director of Copy
Thermo Fisher Scientific —Loughborough
- Full-time
- Marketing
- Presentation skills
- Bachelor's degree
Regional Manager
Brewers Decorator Centres —Nottingham
- Sales
- Customer service
- Employee assistance programme
- Employee discount
1d
Functional Skills Tutor
Prostart Training —Nottingham
- £17.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
- Work from home
Quick apply
7d
Project General Manager
Vertu Motors —Derby
- Full-time
- Retail management
- Leadership
Quick apply
13d
Associate Director, eCOA Technologies
IQVIA —Nottingham
- Full-time
- Remote
- Microsoft Powerpoint
- Computer Science
- Bachelor's degree
- Work from home
2d
Operations Manager (Operational)
Twycross Zoo —Atherstone
- £35,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply

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medical director jobs near derby

Customer Services Manager (18 Months FTC)

Mediq -
Castle Donington

Apply Now

Job details

Fixed term contract
£50,000 - £60,000 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay

Qualifications

Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Performance management
Continuous improvement
Staff training
Management reporting
Customer support
Customer interaction
Training & development
Team motivation leadership
Communication skills

Full job description

Customer Services Manager (18 Month Fixed Term Contract)

Mediq is the UK’s leading value-added distributor of medical products, providing healthcare professionals and institutions with essential supplies, expert knowledge, and tailored solutions to enhance patient care.

Mediq is an international healthcare company with leading market positions in 13 countries. Headquartered just outside Utrecht, the Netherlands, we employ more than 2,500 people, all dedicated to improving healthcare outcomes and making care more accessible and affordable. As a critical growth and investment market for the Mediq Group, Mediq UK plays a key role in the company’s long-term expansion strategy.

Due to continued growth, Mediq UK is now recruiting for a Customer Services Manager on a 18 month fixed term contract at our HQ in Castle Donington.

The UK Customer Services Manager will deliver a first-class service to our customers throughout the customer service process, utilising, enhancing, and developing the expertise of their team of Customer Service Managers and Advisors.

The role will involve direct line management of a team of Customer Services Managers across the UK, and close interaction with the wider customer services teams. In addition you will manage and continually improve the Customer Services experience for Mediq Healthcare UK Limited customers to ensure we deliver the right and the most efficient outcomes to healthcare in the UK by providing products, services and solutions.

There will be a requirement for travel to our Manchester site.

Salary - £50,000 - £60,000 plus Car Allowance

Key Responsibilities:

Leadership :

Provide training, leadership, and guidance to the Customer Service teams within the business to ensure high performance.
Lead, manage and monitor operational teams and processes whilst meeting compliance standards and expectations.
Lead, promote, and drive the department performance and customer experience.
Establish customer services policies and procedures fit for delivery against business objectives and values.

Performance:

Set clear KPI’s in agreement with the National Operations Director
Create, implement, and promote the SLA process to ensure compliance within teams and understanding by Customers.
Ensure the team meets its targets and goals, and drive change where needed to improve efficiency.
Set customer satisfaction targets and work with the team to meet and exceed targets consistently.
Monthly and ad-hoc reporting of agreed KPI’s to the National Operations Director.

Collaboration

Identify, build, and maintain positive internal and external stakeholder relationships.
Promote effective and collaborative cross-departmental work, and relationships within team.

Resource Management

Ensure the department is adequately staffed to deliver exceptional service to our customers through effective workforce planning.
On-boarding and training of new Customer Services Managers
Carry out effective performance reviews with team and ensure development opportunities maximised to retain key team members.
Develop the team by recognising and cultivating talent.

Standards

Set and maintain behavioural standards for team members, aligning with company guidelines.
Lead, Manage, and deliver exceptional Customer Service in line with Company strategy and values.

Training

Understand and provide training and coverage for all functions within the Customer Service Teams.
Stay updated and abreast of developments in the Customer Services field.

Innovation

Continue the growth of digital transformation and web applications.

What are we looking for?

We are looking for a strong leader with a proven track record in managing a fast paced Customer Services function.

Experience in managing teams in a fast-paced environment.
The ability to remain patient and calm during stressful situations.
The ability to work well under pressure whilst creating a positive working environment for your teams.
Strong administration and organisation skills
Strong people management skills with the ability to motivate and drive high performance.
Proficiency in customer service, call handling, and logistics planning.
The ability to handle customer escalations and deliver effective solutions.
A proactive mindset, with a willingness to suggest process improvements.
Technical knowledge and the ability to convey technical explanations to customers.
Excellent communication skills
Excellent knowledge and experience of working with digital Customer Services systems.
Desirable knowledge of the Customer Services Systems utilised within the core, Mediq UK and 365 healthcare areas of our business.

Benefits

25 days holiday plus bank holidays
Car Allowance
4x Life Assurance
Pension scheme
Sick Pay
Cycle to work scheme
Employee Assistance Programme

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Apply Now

Refine Your Search

medical director jobs in derby

Customer Services Manager (18 Months FTC)

Head of Partnerships

QRC Specialist UKI

Director of Clinical Services

Associate Director of Logistics UK & Ireland

People Director

General Manager - Rail Technical Services

Head of Community Safety & Partnerships

Commercial Associate Director - Defence

Events Management Lecturer

Health and Social Care Lecturer

Head of People

Programme Manager - Member Engagement

Independent Healthcare Partnerships Consultant

Associate Creative Director of Copy

Regional Manager

Functional Skills Tutor

Project General Manager

Associate Director, eCOA Technologies

Operations Manager (Operational)

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