Service desk support Work, Jobs in Desborough, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Customer Services Officers x 2 (Permanent Role & 6 Month fixed term contract)
Greatwell Homes —Wellingborough
- £30,387 a year
- Full-time
- Analysis skills
- Conflict management
- Financial services
Recruitment Consultant
DentalElite —Rugby
- £31,000 - £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Databases
- Business development
- Annual leave
- Work from home
Quick apply
3d
Marketing & Content Creator
Fitkit UK Ltd —Northampton
- £27,000 - £30,000 a year
- Full-time
- Social media management
- Travel
- In-person
Quick apply
10d
Onsite Desktop Service Engineer
Xeretec Office Systems Ltd —Leicester
- £30,000 a year
- Weekend availability
- Maintenance
- Continuous improvement
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
2d
IT Service Delivery Manager
Erud It Ltd —Leicester
- £35,000 - £44,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Free parking
Quick apply
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
Control Room Assistant/Security Officer - Highcross Leicester
Savills Management Resources —Leicester
- £14.20 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Front desk
- Annual leave
3d
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Computer literacy
- Bachelor's degree
- Travel
Receptionist
Long Field Spencer Academy —Melton Mowbray
- £21,993 - £23,051 a year
- Part-time
- Front desk
- School
2d
Dental Nurse/Receptionist
Queens Park Dental Practice —Northampton
- £11 - £16 an hour
- Full-time
- Computer literacy
- English
- Patient care
- Employee discount
Quick apply
9d
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Communication skills
- Employee assistance programme
2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Training & development
- Communication skills
- Annual leave
Quick apply
1d
Bank Receptionist
Spire Healthcare —Leicester
- Front desk
- Communication skills
- Free parking
- Annual leave
Receptionist - 12 Month Fixed Term Contract
MAPP —Bedford
- £26,300 - £27,000 a year
- Monday to Friday
- Organisational skills
- Front desk
- Computer skills
2d
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Network Administrator (Net Admin)
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
Accommodation Manager
MILLSTONE PLACE —Leicester
- £28,000 a year
- Weekend availability
- Management
- Microsoft Office
- In-person
Quick apply
Desk Adjuster - Home Claims
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Annual leave
2nd Line Desktop Support Technician
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Annual leave

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service desk support jobs near desborough, nth

Help Desk Engineer

PCS Business Systems -
Kettering

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Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
MCP
Incident queue management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Time management
Help desk
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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Refine Your Search

service desk support jobs in desborough, nth

Help Desk Engineer

Customer Services Officers x 2 (Permanent Role & 6 Month fixed term contract)

Recruitment Consultant

Marketing & Content Creator

Onsite Desktop Service Engineer

IT Service Delivery Manager

Support Engineer 2nd Line

Control Room Assistant/Security Officer - Highcross Leicester

Coalition Support Service Desk Technician

Receptionist

Dental Nurse/Receptionist

IT Service Desk Specialist

2nd Line Engineer

Bank Receptionist

Receptionist - 12 Month Fixed Term Contract

3rd Line Service Desk Engineer

Network Administrator (Net Admin)

Accommodation Manager

Desk Adjuster - Home Claims

2nd Line Desktop Support Technician

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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