Customer support & client services managers Work, Jobs in Didcot, Oxf (with Salaries)

Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Team Lead - Customer Service
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
5d
Customer Experience Lead (12 month maternity cover)
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
8d
Head of Customer Experience and Service
Chris Lewis Group —Oxford
- Microsoft Excel
- Maintenance
- Human resources
- Annual leave
Quick apply
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
Quick apply
9d
Customer Services Manager
Eleanor Hospital Logistics —Oxford
- £30,000 - £35,000 a year
- Weekend availability
- Management
- English
- In-person
- Free parking
Quick apply
7d
Customer Service Supervisor
Shapla Tandoori —Reading
- £31,000 - £42,700 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
TEAMLEAD CUSTOMER SERVICE
HUBER+SUHNER —Bicester
- ERP systems
- English
- IT
Contact Centre Liaison Manager
PracticePlusGroup —Reading
- Up to £75,000 a year
- Remote
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
8d
Complaints Team Leader
Castle Trust Bank —Basingstoke
- Full-time
- IT
- Financial services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Team Leader
Agria Pet Insurance —Aylesbury
- Full-time
- Customer service
- Leadership
- Communication skills
- Annual leave
Quick apply
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Customer Care Manager
Barco —Bracknell
- Management
- Engineering
- English
8d
Service Resolution Manager
Tripadvisor —Oxford
- Hybrid work
- Management
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
9d
Team Leader - Call Centre (12 month FTC)
KBR —Swindon
- Weekend availability
- Microsoft Powerpoint
- Customer service
- Organisational skills
Customer Service Manager
Berkeley Group —Maidenhead
- Full-time
- Sales
- Customer service
- IT
- Annual leave
Quick apply
1d
Sales Support Manager
Spin Master Ltd —Marlow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Lead Customer Service Associate - UK
Eco Global —Arborfield
- £12 - £15 an hour
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
1d

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Senior Customer Relationship Administrator

Crowcon Detection Instruments Limited -
Abingdon

Quick apply

Job details

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Life insurance
Car scheme

Qualifications

CRM software
Leadership
Communication skills
Time management

Full job description

Help grow a safer, cleaner, healthier future for everyone, every day.

As a member of the Customer Relationship Team, you will provide exceptional support to customers as the first escalation point while supporting the manager running the team. Assisting with managerial responsibilities particularly during the Managers absence. This role involves operation oversight working with the manger to ensure smooth day to day running of the customer relationship team, ensuring high levels of service and efficiency, and acting as the point of escalation for complex customer issues. The role will involve covering the Managers role when necessary, maintaining leadership and ensuring business continuity.

The team is made up as follows:

Communication with customers via email and telephone.
Process and follow up customer orders and quotes to achieve KPI results.
Resolving customer queries and complaints.
Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations.
Generate and review reports.
Consistently searching for innovative ideas for improvement to processes.
Regular feedback to the manager so that she is aware of any performance issues.

You will:

Assist the Manager with monitoring performance ensuring the team meets KPI’s and delivers exceptional customer service.
Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries.
Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources.
Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to ensure high standards of service
Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency.
Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions.
Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction.
Create and maintain written procedures in line with our processes.
Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment.

Your skills & experience

A proven track record in a senior customer facing team role, with experience in management cover conditions.
Strong communication, leadership, and problem-solving skills
Ability to manage and motivate a team in a fast-paced environment
Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally.
Knowledge of customer relationship processes (including KPI’s and performance metrics)
Strong organisational and time-management skills.
Ability to step into managerial duties and handle team and operational responsibilities.
Familiarity with CRM systems, Microsoft packages and ERP is preferred.

About you

You inspire with your passion and values
You are culturally sensitive
You are a collaborative team player
You are straightforward and have no interest in politics
You believe in developing future leaders in the business
You are curious and disrupt the status quo
You turn complex problems into simple issues

Company benefits:

Generous company pension (up to 10.5% matched on a sliding scale)
Hybrid working
Company shares
Health cashplan (Medicash)
Eyecare scheme (with Specsavers)
Corporate life insurance
25 days holiday
Your birthday off (after 1 year of service)
3 days holiday purchase
14 weeks paid maternity, paternity, adoption leave
Cycle to work scheme
Subsidised annual bus pass
Annual train ticket payment scheme
Employee assistance programme
Learning and development opportunities
Free parking and subsidised EV charging points
Salary sacrifice car leasing

Don’t have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.

#LI-BI1

#Crowcon

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Refine Your Search

customer support & client services managers jobs in didcot, oxf

Senior Customer Relationship Administrator

Team Lead - Customer Service

Customer Experience Lead (12 month maternity cover)

Head of Customer Experience and Service

Customer Operational Delivery Manager

Call Centre Manager

Customer Services Manager

Customer Service Supervisor

TEAMLEAD CUSTOMER SERVICE

Contact Centre Liaison Manager

Complaints Team Leader

Customer Service Team Leader

Customer Success Lead (Life Sciences)

Customer Care Manager

Service Resolution Manager

Customer Success Manager

Team Leader - Call Centre (12 month FTC)

Customer Service Manager

Sales Support Manager

Lead Customer Service Associate - UK

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