Customer relations manager Work, Jobs in Dinnington, Syk (with Salaries)

Delivery Partner Manager, UK/IE Delivery Partner Managers, Last Mile Field DSP
Amazon UK Services Ltd. —Doncaster
- Weekend availability
- Oracle
- Salesforce
- English
14d
Customer Insight & Resolution Consultant
Leger Shearings Group —Rotherham
- £30,000 a year
- Weekend availability
- Free parking
- Annual leave
Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
14d
Regional Customer Relationship Manager
Aiyara Partners —Mansfield
- £50,000 - £65,000 a year
- Full-time
- Management
- Nursing home
- Sales
Quick apply
12d
Peripatetic Customer Relationship Manager
Aiyara Partners —Mansfield
- £50,000 - £65,000 a year
- Full-time
- Management
- Nursing home
- Sales
Quick apply
12d
HR Advisor
Alliance Automotive Group LV —Rotherham
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
Quick apply
People Partner
Maersk —Doncaster
- Up to £55,000 a year
- Full-time
- English
- Human resources
- Contracts
Multi-Department Support Agent
One Call Insurance —Doncaster
- From £24,937 a year
- Weekend availability
- Customer service
- Administrative experience
- In-person
- Free parking
Quick apply
Group Employee Relations Adviser
DFS —Doncaster
- £29,000 a year
- Hybrid work
- Computer literacy
- Human resources
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
IMPACT Co-production and Partnerships Administrator
University of Sheffield —Sheffield
- £15,449.40 - £16,024.20 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee discount
13d
Credit Controller (French Speaker)
Fragomen —Sheffield
- Full-time
- Hybrid work
- Microsoft Excel
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Digital Experience Officer
University of Sheffield —Sheffield
- £32,080 - £39,906 a year
- Weekend availability
- Hybrid work
- Marketing
- Analysis skills
- University
- Annual leave
- Employee discount
1d
Operations Controller
Evri —Sheffield
- £12.71 an hour
- Full-time
- Annual leave
3d
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee discount
Customer and Trading Manager - Nightshift
Sainsbury's —Chesterfield
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Regional People Manager - Central
JDSPORTS —Sheffield
- Full-time
- Human resources
- Mentoring
- Employee discount
Quick apply
11d
Social Media and Content Manager
Black Diamond Leisure Ltd —Chesterfield
- £22,000 - £30,000 a year
- Part-time
- Social media management
- English
- Travel
- Free parking
Quick apply
1d
Financial Administrator
Bupa —Sheffield
- £15,854 - £20,159 a year
- Full-time
- Customer service
- Employee discount
- Referral programme
Quick apply
Senior Operations Lead - Triage (Interim Head)
Social Work England —Sheffield
- £63,526 - £65,924 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Annual leave
- Life insurance
13d
General Manager
CH&CO —Newark-on-Trent
- £45,000 a year
- Full-time
- Employee discount

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Delivery Partner Manager, UK/IE Delivery Partner Managers, Last Mile Field DSP

Amazon UK Services Ltd. -
Doncaster

Apply Now

Job details

Full-time
14 days ago

Qualifications

Programme management
Oracle
Salesforce
Supply chain
Logistics
Business processes
English
Tableau
Master's degree
Six Sigma
Bachelor's degree
Human resources
Kaizen
AI
Business
Account management
Communication skills

Full job description

DESCRIPTION

The Delivery Partner Manager is an equal parts advisor and operating partner to Delivery Service Partners (DSP’s). Amazon’s team of Delivery Partner Managers assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The Delivery Partner Manager will help kick start a net new business as well as being the bastion for expected excellence our partners strive towards. They will guide and advise on how to improve the businesses. The Delivery Partner Manager will work alongside Regional on The Road (OTR) managers in areas of dual purpose related to transition of responsibility of execution of planning and DSP capability.

The Delivery Partner Managers find and execute value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business, with focus areas around DSP sentiment, safety, compliance, performance and reliable capacity. As trusted advisors, Delivery Partner Managers work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success, whilst working to deliver quality.
The Delivery Partner Managers will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Delivery Partner Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.
The Delivery Partner Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively.

The role is field based and requires a significant level of travel as well as requiring flexibility to work a variety of hours as business demands, including overnight, weekends and holidays.

Key job responsibilities

Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)
Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.
Performance: Deep dive to identify customer metric improvement opportunities.
Performance: Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.
Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)
Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)
Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.
Be the voice of the DSP within and represent them within the AMZL business.
Experience: Improve driver standards to protect brand image.
Capacity Management: Work with the DSP’s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.

BASIC QUALIFICATIONS

Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
Bachelor's degree, or Master's degree in business, data science, public administration, finance, engineering, human resources or related field
Experience in program management, logistics, operations, supply chain, transportation, or equivalent
Experience working with and managing third party vendors, or experience in reliability/maintenance environments
Experience managing contingent workforce in a business with peak season
Experience in English-language communication skills, both written and verbal
Experience managing customer relationships

PREFERRED QUALIFICATIONS

Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
Knowledge of general AI tools
Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer relations manager jobs in dinnington, syk

Delivery Partner Manager, UK/IE Delivery Partner Managers, Last Mile Field DSP

Customer Insight & Resolution Consultant

Customer Support Team Leader & Account Manager

Regional Customer Relationship Manager

Peripatetic Customer Relationship Manager

HR Advisor

People Partner

Multi-Department Support Agent

Group Employee Relations Adviser

IMPACT Co-production and Partnerships Administrator

Credit Controller (French Speaker)

Digital Experience Officer

Operations Controller

Customer Service Advisor

Customer and Trading Manager - Nightshift

Regional People Manager - Central

Social Media and Content Manager

Financial Administrator

Senior Operations Lead - Triage (Interim Head)

General Manager

I want to receive the latest job alerts for customer relations manager in dinnington, syk

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