Site lead Work, Jobs in Donaghadee, Dow (with Salaries)

Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
10d
Soft Services Site Lead
ABM UK —Belfast
- £30,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
12d
Business Development Manager
MEMO - Mango Direct Marketing's sister company —Bangor
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
- Employee discount
Quick apply
9d
Embroidery Department Lead (Wilcom / Industrial Embroidery)
Rising Star Designs Ltd —Belfast
- £15 - £18 an hour
- Full-time
- Organisational skills
- In-person
- Time management
- Free parking
Quick apply
Sous Chef
Clandeboye Golf Club —Newtownards
- £16.50 - £17.50 an hour
- Full-time
- Hospitality
- Culinary experience
- Cooking
Quick apply
6d
Deli Manager - Moat Street
Henderson Group —Donaghadee
- From £14.63 an hour
- Full-time
- Leadership
- School
- Employee assistance programme
- Employee discount
Purchasing & Trade Compliance Administrator
Hamilton Gas Products Ltd —Bangor
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
7d
Head Chef
Loungers —Bangor
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
7d
Team Leader - Hightrees
Henderson Group —Donaghadee
- £14.63 an hour
- Part-time
- Leadership
- School
- Employee assistance programme
- Employee discount
2d
Team Leader - Moat Street
Henderson Group —Donaghadee
- £14.63 an hour
- Weekend availability
- Leadership
- School
- Employee assistance programme
- Employee discount
Security Service Delivery Manager
BidvestNoonan —Belfast
- Full-time
- Management
- Driving
- Travel
Quick apply
Team Lead - Security and Protection Group
Ministry of Justice —Belfast
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- IT
- Annual leave
- Employee discount
3d
Sales Admin Executive
Stoves and Co NI LTD —Bangor
- £24,420 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Cluster Facilitator
Galvia Digital —Belfast
- Temporary
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Project management
- Free parking
- Paid training
Quick apply
6d
Team Leader
Mitie —Belfast
- £17.50 an hour
- Full-time
- Microsoft Access
- Customer service
- Microsoft Office
8d
Contracts Manager
Ground Control —Belfast
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Life insurance
Quick apply
5d
Welding Manager
On Track Technicians —Lisburn
- £55,000 - £75,000 a year
- Weekend availability
- Welding
- In-person
- Hand tools
- Flexible schedule
Quick apply
Buyer
SC Developments —Newtownards
- From £28,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
13d
Team Leader - Carrowdore
Henderson Group —Carrowdore
- £14.63 an hour
- Weekend availability
- Leadership
- School
- Employee assistance programme
- Employee discount
Business Support Executive Role
Solarfix NI Ltd —Newtownabbey
- £25,500 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
9d

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Head of Customer Success

Yellowcom -
Belfast

Quick apply

Job details

Permanent | Full-time
£60,000 - £100,000 a year
10 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
Business coaching
Account management
Communication skills

Full job description

About Yellowcom

Yellowcom is one of the UK's fastest-growing business technology providers, delivering Telecoms, IT, Cyber Security, Connectivity, Mobile, Web Design and AI solutions.

We're growing both organically and through acquisition, creating exciting opportunities for ambitious people who want to shape the future of the business.

We're now looking for an experienced leader to take ownership of our Account Management function across the UK and Ireland.

This isn't simply a management role.

We're looking for someone who can build a best-in-class customer success strategy that improves customer satisfaction, increases retention and grows revenue from our existing customer base.

The Role

Reporting directly to the Managing Director, you'll lead and develop our Account Management teams across Belfast, Glasgow and Dublin.

You'll be responsible for both our office-based and field-based Account Managers, ensuring every customer receives exceptional service while identifying opportunities to strengthen relationships and grow accounts.

Using data rather than instinct, you'll continually review performance, identify trends and implement new initiatives that improve customer outcomes and commercial performance.

Key ResponsibilitiesLeadership

Lead, coach and develop Account Managers across multiple locations
Create a high-performance culture with clear KPIs
Recruit and develop future talent
Conduct regular one-to-ones and performance reviews
Travel regularly between Belfast, Glasgow and Dublin

Customer Success

Increase customer satisfaction across the group
Improve customer engagement throughout the customer lifecycle
Reduce customer churn
Develop proactive account review programmes
Ensure customers maximise the value from Yellowcom's products and services

Commercial Growth

Increase average revenue and margin per customer
Identify cross-selling and upselling opportunities
Work closely with Telecoms, IT and Web sales teams
Develop customer growth strategies
Improve renewal performance

Strategy & Analytics

Build meaningful KPI dashboards
Analyse customer data and trends
Review retention, NPS, customer feedback and profitability
Present monthly performance reports and improvement plans
Drive continuous improvement through measurable actions

What We're Looking For

Essential

Experience managing Account Management or Customer Success teams
Strong leadership and coaching ability
Commercially minded
Comfortable analysing data and making strategic decisions
Experience improving customer retention
Excellent communication skills
Full UK driving licence

Desirable

MSP, Telecoms, IT or Technology experience
Experience across multiple sites
CRM reporting experience
Experience integrating acquired businesses
Knowledge of customer satisfaction metrics such as NPS or CSAT

Success Will Be Measured By

Customer Satisfaction (CSAT/NPS)
Customer Retention
Gross Revenue Retention
Net Revenue Retention
Margin Growth per Customer
Cross-sell Revenue
Account Review Completion
Team Performance
Customer Engagement

What We Offer

Competitive salary
Performance-related bonus
Company car or car allowance
Hybrid working
Career progression within a rapidly growing business
Opportunity to shape the future of one of the UK's fastest-growing technology providers
Ongoing investment in training and development

Pay: £60,000.00-£100,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

site lead jobs in donaghadee, dow

Head of Customer Success

Soft Services Site Lead

Business Development Manager

Embroidery Department Lead (Wilcom / Industrial Embroidery)

Sous Chef

Deli Manager - Moat Street

Purchasing & Trade Compliance Administrator

Head Chef

Team Leader - Hightrees

Team Leader - Moat Street

Security Service Delivery Manager

Team Lead - Security and Protection Group

Sales Admin Executive

Cluster Facilitator

Team Leader

Contracts Manager

Welding Manager

Buyer

Team Leader - Carrowdore

Business Support Executive Role

I want to receive the latest job alerts for site lead in donaghadee, dow

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