Customer service manager Work, Jobs in Doncaster, Eng (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
1d
Deputy Manager
Home Bargains —Doncaster
- £34,551.47 a year
- Part-time
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
Logistics Planning & Customer Service Manager
Tarmac —Doncaster
- Customer service
- Military
- Continuous improvement
- Employee discount
2d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Doncaster
- Full-time
- Management
- Bachelor's degree
- Leadership
1d
Product Manager - River Island
French Gate Shopping Centre —Doncaster
- Weekend availability
- Sales
- Leadership
- Time management
- Annual leave
- Employee discount
2h
Client Relationship Manager
Touchstone Education —Doncaster
- £30,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
6h
Customer Experience Manager
Ellis Mather Group Limited —Tuxford
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Referral programme
Quick apply
Customer Account Manager
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Free parking
- Employee assistance programme
Quick apply
Lead Online Manager - South Yorkshire
Sainsbury's —Doncaster
- From £36,250 a year
- Management
- Leadership
- Employee discount
1d
Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Product Manager
River Island —Doncaster
- Weekend availability
- Sales
- Leadership
- Time management
- Annual leave
- Employee discount
Quick apply
6d
Service Delivery Manager
Evri —Morley
- £49,000 - £54,000 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
2d
Desk Based Account Manager
Genuit Group —Doncaster
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
9d
Sales Manager
NEXT —Doncaster
- From £26,772 a year
- Weekend availability
- Employee discount
9d
Head of Procurement (Rolling Stock and Customer Service)
Siemens —Goole
- Full-time
- Management
- Engineering
- Business
- Annual leave
- Employee discount
10d
Team Leader - Online Fulfilment
Myer —Doncaster
- Part-time
- Sales
- Supervising experience
- Leadership
- Employee discount
9d
General Manager
Jetts 24 Hour Gym Rothwell —Leeds
- £32,000 - £40,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Gym membership
Quick apply
6h
Placemaker Manager (Customer Service and Membership Manager)
Places for People —Maltby
- £30,452.24 a year
- Hospitality
- Sales
- Employee discount
1d
Team Leader Housing
Sheffield City Council —Sheffield
- £38,220 - £41,771 a year
- Hybrid work
- Supervising experience
- Communication skills
- Annual leave
8d
E-Commerce Manager
LEW Electrical Distributors —Gainsborough
- Full-time
- Sales
- Merchandising
- Product management
Quick apply
7d

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customer service manager jobs near doncaster, eng

Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
1 day ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in doncaster, eng

Head of Customer Experience

Deputy Manager

Logistics Planning & Customer Service Manager

Area Manager, Customer Fulfillment

Product Manager - River Island

Client Relationship Manager

Customer Experience Manager

Customer Account Manager

Lead Online Manager - South Yorkshire

Customer Success Manager

Product Manager

Service Delivery Manager

Desk Based Account Manager

Sales Manager

Head of Procurement (Rolling Stock and Customer Service)

Team Leader - Online Fulfilment

General Manager

Placemaker Manager (Customer Service and Membership Manager)

Team Leader Housing

E-Commerce Manager

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