call representative Work, Jobs in doncaster, syk (with Salaries)

Installations Executive Complaints Advisor
B&Q —Doncaster
- Up to £27,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Work from home
- Employee assistance programme
Call Service Representative
Co-op —Sheffield
- £25,430 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
HOFC: Education, Skills and Work HMP Moorland
Ministry of Justice —Doncaster
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Education
- Presentation skills
- Annual leave
11d
Housing Assistant
Rotherham Metropolitan Borough Council —Rotherham
- £26,340 - £26,472 a year
- Full-time
- Customer service
11d
Banking Representative - Sheffield
Metro Bank PLC —Sheffield
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
2d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Doncaster
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Site Manager
Equans —Rotherham
- £30,000 a year
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Sales Development Representative
Lily Communications —Leeds
- £26,440 a year
- Full-time
- CRM software
- Salesforce
- In-person
- Employee assistance programme
- Gym membership
Quick apply
ANIMAL BEDDING SALES PERSON
Ron Hull Jnr Ltd —Doncaster
- £24,420.00 - £69,688.46 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
5d
Sales Development Representative
AW Safety Management Ltd —Edwinstowe
- £27,000.00 - £63,371.22 a year
- Full-time
- CRM software
- Sales
- Business development
- Free parking
Quick apply
6d
Operational Support Officer
HM Courts & Tribunal Service —Sheffield
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
6d
Jeopardy Supervisor
Equans —Rotherham
- Full-time
- Analysis skills
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
9d
Technical Sales Representative
Tarmac —Leeds
- Military
- Employee discount
1d
Regional Account Manager
Selwood Limited —Leeds
- £62,063 a year
- Driving
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Business Development Representative
Aptean —Sheffield
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
Self-Employed Halal Home Finance Broker / AIP Specialist
Go Leady —Sheffield
- £24,420.00 - £67,709.01 a year
- Part-time
- Basic maths
- Financial services
- In-person
Quick apply
10d
Theatre Practitioner
ACES Eye Clinic —Sheffield
- From £35,000 a year
- Full-time
- Hospital
- Patient care
- IT
Graduate Sales Development Representative
Humnize —Sheffield
- £24,000 - £27,000 a year
- Sales
- Customer service
- IT
- Free parking
- Employee discount
Simply Food Store Manager - Chesterfield Area
Marks & Spencer —Sheffield
- Full-time
- Employee discount
4d
Tactical Sales Representative - Sheffield
Field Sales Solutions —Sheffield
- £12.50 - £17.40 an hour
- Full-time
- Sales

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call representative jobs near doncaster, syk

Installations Executive Complaints Advisor

B&Q -
Doncaster

Apply Now

Job details

Full-time
Up to £27,500 a year

Benefits

Company pension
Work from home
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Organisational skills
Communication skills

Full job description

Overview:

Permanent

Up to £27,500 + Pension + Private Healthcare + ShareSave + 6.6 weeks holiday + Hybrid Working (4 days per week in the office/1 WFH) - Occasional Saturday work as part of the shift rota

Doncaster

We believe anyone can improve their home to make life better. From our Doncaster Installations office, we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installations Executive Complaints Advisor and you’ll be a big part of this.

Role Purpose: This role is instrumental in us supporting our installations customers, understanding the root-cause of complaints, and preventing future reoccurrence. Working as part of a team and with the Quality & Aftercare manager, the Installations Executive Complaints Advisors are empowered to resolve customer contacts with a level of autonomy within agreed guidelines. With a “customer-first” mindset, you’ll understand their journey and their communications, building necessary relationships with the customer and internal B&Q stakeholders to provide a swift resolution that encourages customer loyalty.

What's the job?:

Handle and resolve complaints from our installations customers that have been sent to the Kingfisher and B&Q

Board, as well as legal and financial complaints via the Installations field team and our stores, or from our internal PR Team

Liaise with store leadership, installations field team and installers to coordinate effective resolutions.
Work with Installations Quality & Aftercare advisors to identify opportunities for service improvement.
Manage complex complaints and build effective relationships with our internal stakeholders, as well as our business partners in affiliated Finance and Ombudsman groups.
Manage and resolve complaints received via telephone, email, and letter, maintaining communication within agreed SLA’s.
Understanding the details of complaints and making detailed records on B&Q systems
Work within agreed guidelines with the autonomy to make decisions and find resolutions.
You may be required to undertake other duties from time to time as we may reasonably require.

Key Business Relationships:

Showrooms and store colleagues
Installations Teams
Installers
External partners
Customer Management Centre & Executive complaints team
Colleagues within Supply Chain, Logistics and Commercial
Retail Leadership Team, Store Managers, and their Colleagues
PR, social media, and Marketing

What we need::

Experience of dealing with complex problems and creating simple solutions.
High levels of organisational skills
Ideally from a Complaints/call handling background.
Excellent Communication skills, both written and verbal, across all levels of an organisation.
A keen eye for detail and recording data with accuracy.
Effective communication skills across multiple channels
Customer focused; understands the needs of internal and external customers, responds promptly, and ensures the customer is at the forefront of their thinking.
Working with others; builds effective relationships with peers outside own team, to provide the best solutions for our customers, not afraid to tackle conflict or confront others when problems occur.
Experience with dispute resolution and/or mediation beneficial but not essential.
Installations experience beneficial but not essential.

What's in it for me?:

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact [email protected] for any recruitment adjustments.

Apply Now

Refine Your Search

call representative jobs in doncaster, syk

Installations Executive Complaints Advisor

Call Service Representative

HOFC: Education, Skills and Work HMP Moorland

Housing Assistant

Banking Representative - Sheffield

JUNIOR SALES CONSULTANT

Site Manager

Sales Development Representative

ANIMAL BEDDING SALES PERSON

Sales Development Representative

Operational Support Officer

Jeopardy Supervisor

Technical Sales Representative

Regional Account Manager

Business Development Representative

Self-Employed Halal Home Finance Broker / AIP Specialist

Theatre Practitioner

Graduate Sales Development Representative

Simply Food Store Manager - Chesterfield Area

Tactical Sales Representative - Sheffield

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