Information security analyst Work, Jobs in Doncaster (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Data Analyst
Acis Group —Gainsborough
- £35,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Oracle
- SQL
- Annual leave
- Employee assistance programme
Quick apply
Digital Services Roles
Rotherham Metropolitan Borough Council —Rotherham
- £35,412 - £46,142 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- SQL
7d
Cyber Security Officer
SBS —Sheffield
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- AWS
- Computer networking
- Linux
Quick apply
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
3d
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Overtime
- Customer service
- DevOps
- Presentation skills
- Annual leave
11d
Software Engineer (Web Portal Developer) - SC Cleared
CGI —Sheffield
- Full-time
- Software development
- Agile
- Communication skills
Quick apply
Junior SOC Analyst – Leeds – National Security West
BAE Systems —Leeds
- Hybrid work
- Azure
- AWS
- Scripting
- Referral programme
1d
Dev Ops Engineer
Capita —Sheffield
- Full-time
- Remote
- Azure
- Sales
- Customer service
Business Analyst – Risk and Control
Delta Capita —Sheffield
- Up to £400 a day
- Full-time
- Hybrid work
- English
- APIs
- Agile
Quick apply
Pensions Calculation Analyst
Civica —Leeds
- Hybrid work
- Azure
- Microsoft Office
- Travel
- Annual leave
- Referral programme
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Business Analyst (DV Security Clearance)
CGI —Manchester
Please note, due to the highly secure nature of the project, this role is open only to UK Nationals who hold or are eligible for High-Level Clearance (HLC).
Quick apply
11d
Security Business Analyst
MAK Integrated Services LTD —Manchester
Provide analytical support during contract reviews and business planning activities. Degree or equivalent qualification in Business Analytics, Business…
£46,747.61 - £54,710.03 a year
Quick apply
3d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

information security analyst jobs in doncaster

Service Desk Analyst - Tier I

Data Analyst

Digital Services Roles

Cyber Security Officer

Desktop Support Analyst

Junior Service Desk Analyst

Software Engineer (Web Portal Developer) - SC Cleared

Junior SOC Analyst – Leeds – National Security West

Dev Ops Engineer

Business Analyst – Risk and Control

Pensions Calculation Analyst

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