Incident response engineer, uk security operations, hampshire Work, Jobs in Dorking, Sry (with Salaries)

Airside Service Performance Manager
Red Handling UK —Gatwick Airport
- £42,000 - £47,000 a year
- Weekend availability
- English
- Analysis skills
- Driving
- Free parking
- Sick pay
Quick apply
7d
Incident Response Engineer, UK Security Operations
Google —London
- Weekend availability
- Bachelor's degree
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- Travel
Training and Support SME (Military)
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Service Deliver Manager (SC Cleared)
CGI —Leatherhead
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- Hybrid work
- Travel
- Organisational skills
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EUC Engineer
CGI —London
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14d
Security Executive
IAG Cargo —Hounslow
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2nd Line Support Engineer
Netsense —Burgess Hill
- £25,000 - £35,000 a year
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Security Dog Handler
M S Webb & Company Limited —London
- £38,000 - £44,000 a year
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M5 Traffic Management Operative
Chevron Traffic Management —Crawley
- Overtime
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- Employee discount
- Referral programme
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Facilities Operations Senior Specialist
Vertex Pharmaceuticals —Paddington
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Workspace Experience and Operations Senior Manager
NAB-Jones Lang LaSalle Services —London
- Full-time
- Customer service
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Quick apply
Duty Manager
Reigate Manor Hotel —Reigate
- £27,500 - £29,000 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
4d
Drainage & Wastewater Engineer
Clearmasters (environmental) Ltd —Crawley
- £35,000 - £50,000 a year
- Overtime
- Customer service
- Maintenance
- In-person
- Free parking
Quick apply
8d
Operations Controller LGW
Red Handling UK —Gatwick Airport
- £18.02 an hour
- Full-time
- Microsoft Office
- Driving
- Organisational skills
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Quick apply
7d
Remote Operations Engineer (Utility BESS)
Trina Solar —London
- Remote
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ACCP
Amazon EU SARL (UK Branch) —London
- Full-time
- Management
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Cargo Services & Operations Officer
Singapore Airlines —Gatwick Airport
- £28,000 - £33,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Life insurance
Quick apply
Site Escort
Equans —Westminster
- £13.45 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Security Team Leader
Amulet —Bromley
- £16.36 an hour
- Full-time
- Microsoft Word
- Customer service
- English
- Annual leave
Quick apply
10h

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incident response engineer, uk security operations, hampshire jobs near dorking, sry

Airside Service Performance Manager

Red Handling UK -
Gatwick Airport

Quick apply

Job details

Full-time
£42,000 - £47,000 a year
7 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Driving Licence
English
Analysis skills
Driving
Leadership
Communication skills

Full job description

As a Service Performance Manager, you will be the accountable shift leader for all airside operations, including Ramp, Baggage, Aircraft Presentation, and Aircraft Turnaround Coordination.

You will ensure safe, efficient, and high-quality service delivery to Red Handling UK’s airline partners while leading a multi-functional team. This role replaces previous Duty Officer and Manager structures and is designed to drive operational excellence, cost efficiency, and team accountability.

Due to the nature of airport operations, you must be available to work across all shift patterns if required, including:

Days and nights
Weekends
Bank holidays and religious festivals

This ensures transparency, as operational requirements may change over time.

Key Responsibilities

Operational Leadership

Oversee all day-to-day airside operations including ramp handling, baggage services, aircraft presentation, and turnaround coordination.
Ensure safe and compliant operations in line with airport regulations and airline requirements.
Proactively manage shift planning and resource allocation to meet operational demands and control costs.
Monitor and manage worked hours, ensuring adherence to budgeted hours and KPI targets.
Lead incident response and delay management, ensuring accurate reporting and corrective actions are implemented.
Maintain and enforce SOPs, LOPs, and company policies across all airside departments.
Complete daily audits for all airline operations to ensure compliance and service standards are met.
Act as a flexible resource to fill coverage needs.
Perform and oversee GSE checks to ensure safety and operational readiness.
Maintain the GSE portal and ensure all inspections are completed and documented in accordance with regulatory and company standard

Performance & Cost Management

Drive performance against airline and company KPIs including turnaround times, safety metrics, and service quality.
Identify inefficiencies and implement cost-saving initiatives without compromising service standards.
Analyse operational data and collaborate with leadership to improve processes and reduce delays.

Team Leadership & Accountability

Lead, coach, and develop a diverse airside team across multiple departments.
Conduct performance reviews, manage absence, and lead full disciplinary procedures and investigations.
Foster a culture of accountability, recognition, and continuous improvement.
Deliver team briefings and ensure alignment with operational goals and safety standards.

Stakeholder Engagement

Represent Red Handling UK in meetings with airline clients, airport authorities, and third-party service providers.
Build and maintain strong working relationships to ensure collaborative and efficient service delivery.
Communicate operational updates, incidents, and service recovery actions clearly and professionally.

Administrative Support

Complete shift handovers and ensure all incidents, delays, and deviations are logged in the company reporting system before the end of shift.
Support Admin and Payroll teams when and if required.
Additional tasks may be assigned outside this job description within reasonable expectations.

Person Specification Essential

Minimum 3–5 years’ experience in a leadership role within airport ground handling.
Proven ability to manage multi-departmental airside operations.
Strong understanding of ramp, baggage, and turnaround procedures.
Experience in managing disciplinary processes and investigations.
Excellent communication and stakeholder management skills.
Financial awareness and ability to manage resources within budget.
Flexible and adaptable to shift work, including nights and weekends.
Fluent in English (written and spoken).
Must pass Criminal Record and Airside Security checks.
Must hold manual driving licence

Desirable

Experience in business continuity, incident, and crisis management.
Familiarity with airport systems and operational planning tools.
Analytical skills related to process improvement and value chain systems.

Job Type: Full-time

Pay: £42,000.00-£47,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Experience:

finance and budget: 1 year (required)
Leadership within airport ground handling: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

incident response engineer, uk security operations, hampshire jobs in dorking, sry

Airside Service Performance Manager

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Duty Manager

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Operations Controller LGW

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Cargo Services & Operations Officer

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Security Team Leader

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