Technical analyst Work, Jobs in Dorking (with Salaries)

3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
6d
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
Business Systems Analyst (Cardiology PACS)
Optum —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
Technical Solutions Analyst
CGI —Leatherhead
- Full-time
- Doctoral degree
- Master's degree
- Presentation skills
Quick apply
Trainee Asbestos Surveyor/Analyst
Pennington Choices Ltd —London
- £25,642.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- IT
- Health & wellbeing programme
- Annual leave
Junior Data Analyst
HIREDIN —London
- £30,420.00 - £60,285.26 a year
- Temporary
- Data analysis skills
- SQL
- Analysis skills
- Flexitime
- Work from home
Quick apply
8d
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Sports Betting Trading Analyst
Longshot Systems Ltd —London
- Monday to Friday
- Hybrid work
- Data analysis skills
- Machine learning
- Communication skills
- Gym membership
Quick apply
Test Analyst
I-NET Software Solutions —Hounslow
- £41,000 - £45,000 a year
- Full-time
- Hybrid work
- Java
- Analysis skills
- Scripting
Quick apply
Project Delivery Engineer
Total IT Technology Solutions Ltd —London
- £34,000 - £37,000 a year
- Weekend availability
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Data Analyst
Air Apps —London
- £50,000 - £63,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Life insurance
Senior Risk Pricing Analyst
Somerset Bridge Group —East Grinstead
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
9d
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Data Analyst Project Intern (TikTok Live) - 2026 Start (BS/MS)
TikTok —London
- Social media management
- Master's degree
- SQL
Business Analyst - Sales Analytics
Janus Henderson —London
- Hybrid work
- Oracle
- Sales
- Data analysis skills
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Spanish
- Microsoft Office
- IT
Quick apply
Finance Change Analyst - 12 Month FTC
AXA —Redhill
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
Cyber Threat Intelligence Analyst
Secret Intelligence Service —London
- £53,267 - £67,369 a year
- Part-time
- Data analysis skills
- Communication skills
- Annual leave
- Flexible schedule
Senior Pensions Calculation Analyst
WTW —Reigate
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Annual leave
- Employee assistance programme

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3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
6 days ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Azure
Windows
Firewall
DHCP
Virtualisation
Mentoring
DNS
SharePoint
Mac OS
Root cause analysis
Communication skills
IaaS
Active Directory
VPN

Full job description

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you have mastered 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

3–5 years’ experience working within an MSP environment
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical analyst jobs in dorking

3rd Line Service Desk Technician

Training and Support SME (Military)

Business Systems Analyst (Cardiology PACS)

Technical Solutions Analyst

Trainee Asbestos Surveyor/Analyst

Junior Data Analyst

Trading Data & AI Analyst

Sports Betting Trading Analyst

Test Analyst

Project Delivery Engineer

Data Analyst

Senior Risk Pricing Analyst

2nd Line Support Analyst

Data Analyst Project Intern (TikTok Live) - 2026 Start (BS/MS)

Business Analyst - Sales Analytics

1st Line Support Analyst

1st Line Support Analyst

Finance Change Analyst - 12 Month FTC

Cyber Threat Intelligence Analyst

Senior Pensions Calculation Analyst

I want to receive the latest job alerts for technical analyst in dorking

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