Director of supply chain management Work, Jobs in Dorney, Bkm (with Salaries)

Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Director of Supply Chain
MAGIC —London
- Full-time
- Hybrid work
- AI
- Work from home
Quick apply
Key Accounts Sales Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- Sales
- Travel
- Life insurance
- Referral programme
Quick apply
Head of Retail, North Territory EMEA
New Balance —London
- Weekend availability
- Merchandising
- English
- Travel
Sr. Director of Projects
Crane Worldwide UK Limited —Middlesex
- Hybrid work
- PMP
- Engineering
- Microsoft Office
HR Business Partner - Manufacturing & Supply Chain & Finance
Asahi UK —Woking
- Full-time
- Microsoft Outlook
- Microsoft Office
- Travel
Supply Chain Costings and Planning Controller
pladis —Chiswick Park Station
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Head of Business Development
WJ UK —Kings Langley
- £90,000 - £100,000 a year
- Full-time
- Management
- Sales
- Marketing
- Health & wellbeing programme
- Gym membership
Quick apply
9d
Director of Commercial Management
Ameresco —London
- Full-time
- Engineering
- Bachelor's degree
- Contracts
Senior Director Strategic Growth Initiatives & Transformation
SharkNinja —London
- Master's degree
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Annual leave
13d
Director of Supply Chain – Estates
University College London —London
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
13d
Senior Director Orchard IT Business Platforms and Enterprise Architecture
Kyowa Kirin International plc —Marlow
- Full-time
- Human resources
- IT
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
Sales Support Specialist – Partner Alliance
CSafe Global —Long Crendon
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Senior Director Orchard IT Business Platforms and Enterprise Architecture
Kyowa Kirin International —Marlow
- Full-time
- Human resources
- IT
Quick apply
Director - Operations & Supply Chain
Alvarez & Marsal —London
- Microsoft Powerpoint
- Microsoft Excel
- English
Data Centre Cluster Manager
NAB-Jones Lang LaSalle Services —Slough
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Operations and Logistics Manager
A.L.O.B Ltd —Send
- £40,000 a year
- Full-time
- Management
- ERP systems
- Data analysis skills
- Free parking
Quick apply
Associate Director, Procurement Processes & Third-Party Risk Management
IQVIA —London
- Full-time
- Hybrid work
- PMP
- Master's degree
- Analysis skills
9d
Associate Director, Technology, Media & Telecommunications, Major Programmes – Human Capital, Technology & Transformation
Deloitte —London
- Hybrid work
- Business development
- Analysis skills
- Mentoring
12d

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Director of Customer Operations and Engagement, EMEA

IPCI -
High Wycombe

Quick apply

Job details

Benefits

Company pension
On-site parking

Qualifications

Software deployment
Supply chain
Analysis skills
Account management
Communication skills

Full job description

Director of Customer Operations and Engagement, EMEA

High Wycombe HP11 2EE

Hybrid working - 3 days office based

IPC International, the purchasing and supply chain organisation for Subway Franchisees in Europe, has an excellent opportunity for an experienced Director of Customer Operations and Engagement, EMEA to join our team.

The Role

Its an exciting time for the organisation IPC International was formed in 2025 by bringing together the IPC EMEA and IPC Asia Pacific teams, to create a single, global business.

This role is responsible for delivering Franchisee and customer operational excellence across the EMEA region, ensuring consistent engagement, responsive support and effective deployment of services and capabilities.

Taking a lead role in managing a complex series of regional stakeholders including our customer base (Franchisees and Master Franchisees) and stakeholders (i.e. Subway) and working closely with our board to ensure the highest levels of customer and operational excellence.

The position ensures that all Franchisee and customer operations, including onboarding, training, communications, insights, and support services, are executed with precision, aligned to international standards, and adapted to regional requirements.

The role acts as the primary regional interface between the international customer experience function and in market teams, driving operational performance, proactive issue resolution, and continuous improvement in Franchisee and customer outcomes.

What were looking for in you

Senior experience in operations, customer engagement and service delivery leadership
Comfortable operating with high degrees of regional autonomy but within an established delivery framework
Experience in managing a complex set of stakeholders including working closely with a board of directors focused on governance and customer experience
Ability to balance strategic design with handson delivery
Strong understanding of Franchise and Master Franchise operating models
Datadriven decisionmaking; able to translate insights into prioritised improvements and measurable outcomes
Track record in driving automation and reduction in cost to serve whilst driving higher levels of performance
Storytelling combined with strong operational communications delivery
Proven experience leading support operations, issue management, and service deployment activities and engaging the broader business with passion
Proven experience of leading technology and non-technology support desks, leading in-field account management teams
Strong analytical capability with experience translating insights into operational improvements
Excellent stakeholder management and communication skills across diverse markets and cultures.

What will you be doing?

Leading Franchisee engagement and operational management activities
Delivering on data analytics
Stakeholder management and leading on regional operating committees
Strategic leadership
Regional communications
Driving support desks, customer trends

What is important to us?

Our culture and values are at the heart of everything we do and are an important part of our hiring process.

Our three values are:

We are empowered - we have the freedom to make a difference together.
We collaborate - we trust and depend on each other. We contribute. We succeed together.

We deliver on our commitments - we deliver on our commitments together, individually, today and tomorrow.

Our ground rules:

Be courageous in being vulnerable
Be open minded and curious. Open to others perspectives
Say what we mean
Be ourselves. Bring our opinions and thoughts
Speak up and surface concerns
Provide support, understanding and empathy if we slip down the ladder
Watch for subgroups within our group
Nurture ourselves and others

How do we support our employees?

Joining a new company can be daunting; we support everyone who has chosen IPC International to develop their career, with:

A structured onboarding programme.
Time with the senior leadership team, as well as your colleagues and our Culture Champions.
Training programmes to develop your skills and ways of working, focusing on feedback and management of work.
Flexible working between the hours 8am - 6.30pm. We appreciate the juggle of life and home can be challenging and provide opportunities to flex your start and leave times.
Excellent benefits package including enhanced pension contribution, healthcare, 25 days holiday, salary sacrifice schemes. Plus, we also provide breakfast and lunch items in the office!
On-site parking
A chance to volunteer at our nominated charities. In addition, you will get one volunteer day a year to work with your chosen charity.
Recognition award schemes and a Summer and Winter event each year

We actively support diversity, equity and inclusion and make sure that our employees are valued and treated with dignity and respect. We encourage everyone in our business to reach their potential.

About us

IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets.

With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end-to-end supply chain. All of this is powered by great people, execution and technology.

https://www.ipcinternational.com/

Quick apply

Refine Your Search

director of supply chain management jobs in dorney, bkm

Director of Customer Operations and Engagement, EMEA

Director of Supply Chain

Key Accounts Sales Manager

Head of Retail, North Territory EMEA

Sr. Director of Projects

HR Business Partner - Manufacturing & Supply Chain & Finance

Supply Chain Costings and Planning Controller

Head of Business Development

Director of Commercial Management

Senior Director Strategic Growth Initiatives & Transformation

Director of Supply Chain – Estates

Senior Director Orchard IT Business Platforms and Enterprise Architecture

Head of Operations

Sales Support Specialist – Partner Alliance

Senior Director Orchard IT Business Platforms and Enterprise Architecture

Director - Operations & Supply Chain

Data Centre Cluster Manager

Operations and Logistics Manager

Associate Director, Procurement Processes & Third-Party Risk Management

Associate Director, Technology, Media & Telecommunications, Major Programmes – Human Capital, Technology & Transformation

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