Customer success manager Work, Jobs in Dorton, Bkm (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Customer Success Account Manager
Return on Investment Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
12d
Assistant Sales Manager
Green Retreats —Aylesbury
- £32,000 - £38,000 a year
- Full-time
- Sales
- Microsoft Office
- Travel
- Free parking
- Employee assistance programme
Quick apply
8d
Business Development Manager
Complete Care Plus Services Ltd —Oxford
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
6d
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
7d
Showroom Manager – BYD High Wycombe
ADVANCE VAUXHALL (MAIN DEALER) —High Wycombe
- £40,000 - £70,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
14d
National Field Operations Manager
Powerforce —Milton Keynes
- £42,000 - £45,000 a year
- Full-time
- Management
- Presentation skills
- Annual leave
- Employee discount
Finance Onboarding Coordinator
Farol Ltd. —Thame
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
12d
Account Manager
Safetykleen —Oxford
- £32,000 - £40,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
12d
Strategic Relationship Manager
FCDO Services —Hanslope
- £58,209 - £66,877 a year
- Full-time
- Sales
- Presentation skills
- No degree
5h
Account Manager - Corporate Subscriptions, Applied Research Intelligence
Wiley —Oxford
- £53,100 - £78,767 a year
- Full-time
- Sales
- Business development
- Travel
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Free parking
- Annual leave
Business Development Manager
EcoPac Power Ltd —Long Crendon
- Sales
- Engineering
- English
- Life insurance
Commercial & Business Development Manager - US Expansion
Skyports Limited —Aylesbury
- Full-time
- Microsoft Powerpoint
- Business development
- Travel
Quick apply
Customer Care Coordinator
Public Library of Science —Oxford
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Success Executive
Abbott Laboratories —Abingdon
- Full-time
- Salesforce
- No degree
- Communication skills
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
6d
Senior Account Manager
Air IT —Abingdon
- Full-time
- Hybrid work
- Azure
- Communication skills
- Employee assistance programme
- Employee discount
Inside Sales Manager
Molnlycke Health Care —Milton Keynes
- £50,000 a year
- Hybrid work
- Bachelor's degree
- Business
- Employee assistance programme
Quick apply

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customer success manager jobs near dorton, bkm

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in dorton, bkm

Customer Experience Manager

Sr Client Success Manager

Customer Success Account Manager

Assistant Sales Manager

Business Development Manager

Service Business Operations Manager

Showroom Manager – BYD High Wycombe

National Field Operations Manager

Finance Onboarding Coordinator

Account Manager

Strategic Relationship Manager

Account Manager - Corporate Subscriptions, Applied Research Intelligence

Porsche Personal Case Manager

Business Development Manager

Commercial & Business Development Manager - US Expansion

Customer Care Coordinator

Customer Success Executive

Senior Account Manager

Senior Account Manager

Inside Sales Manager

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