Overview:
We’re looking for an experienced Senior Project Manager to join our Technical Customer Services team, focused on the end-to-end delivery of operator technical projects across the Games Global customer portfolio. You’ll lead the planning, governance and execution of complex, cross-functional projects - covering operator integrations, platform changes, migrations and regulatory initiatives. You’ll be the connective tissue between operators and our internal product, engineering, commercial and compliance teams, making sure projects land on time, in scope, on budget and to a high standard of quality. If you enjoy navigating ambiguity, building order out of complexity and getting things shipped, this is a role where you can make an immediate impact.
Responsibilities:
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Plan, scope and deliver operator technical projects end-to-end, covering integrations, migrations, platform changes and regulatory initiatives.
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Develop detailed project plans, milestones, dependencies and timelines, ensuring clarity on deliverables, ownership and critical path.
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Drive day-to-day execution across cross-functional teams to deliver on time, in scope and within budget.
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Manage project intake, prioritisation and resource planning in line with departmental and customer commitments.
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Act as the primary project point of contact for assigned operator customers, building strong day-to-day working relationships.
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Lead operator-facing project meetings, status reviews and steering forums.
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Manage operator expectations proactively, balancing customer outcomes with internal capacity and commercial considerations.
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Translate operator requirements into clear internal briefs and prioritised technical workstreams.
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Coordinate delivery across Technical Customer Success, Integrations, Aggregation, Product, Engineering, Commercial and Compliance teams.
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Identify, track and resolve technical, operational and commercial dependencies.
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Facilitate effective decision-making, remove blockers and escalate risks where required.
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Establish and maintain robust project governance, including RAID logs, change control, decision logs and approval gates.
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Identify, assess and proactively manage project risks, issues and dependencies.
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Produce accurate, timely project reporting for leadership, customers and steering forums.
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Ensure projects comply with internal governance, regulatory and audit requirements.
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Drive consistent application of project management standards, tools and templates across operator projects.
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Conduct post-implementation reviews, capturing lessons learned and embedding improvements.
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Track project benefits realisation and report on success metrics post go-live.
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Champion the voice of the operator internally, influencing process, platform and product improvements.
Qualifications:
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5+ years of project management experience, with at least 2 years in a senior or lead PM capacity.
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Proven track record delivering complex, multi-workstream technical projects in a customer-facing capacity.
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Experience working with APIs, RESTful services and cloud-based platforms (AWS, Azure or equivalent).
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Working knowledge of casino platforms, aggregation platforms and operator integration models.
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Strong skills in risk, issue and dependency management with a proactive mitigation mindset.
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Excellent stakeholder management skills, including with senior operator contacts.
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Excellent verbal and written communication - able to translate complex technical detail for technical and non-technical audiences alike.
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Structured, data-driven approach to tracking progress and driving accountability.
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Ability to plan, prioritise and multitask across multiple parallel projects in a fast-moving environment.
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A degree or diploma in a relevant discipline.
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PMP, PRINCE2, Agile (Scrum/SAFe) or equivalent project management certification.
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Previous experience in the iGaming / e-gaming industry.
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In-depth knowledge of Games Global products and platform.
Equal Opportunities Statement
Games Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams. Join us and be a part of an organisation that is truly committed to creating a level playing field for everyone.
Kindly be aware that in order to be employed at Games Global, you need to be 18 years of age or older, in accordance with our industry requirements.
