Care manager Work, Jobs in Downton, Wil (with Salaries)

Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
Care Manager - Adult supported living
Swanton Community Services —Poole
- £35,500 - £37,000 a year
- Employee assistance programme
- Employee discount
10d
Bank Care Leader
The Orders of St Johns Care Trust —Salisbury
- £15.97 an hour
- 12 hour shift
- Supervising experience
- Care plans
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Home Manager
Barchester Healthcare —Ringwood
- £85,000 a year
- Organisational skills
- Leadership
- Marketing
Quick apply
Deputy Manager
New Forest Care —Southampton
- Up to £36,836 a year
- Weekend availability
- Childcare
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Keychange Charity —Southampton
- From £14.42 an hour
- Weekend availability
- Medication administration
- Care experience
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Deputy Home Manager
Care South —Poole
- Up to £43,000 a year
- Call to connect
- Leadership
- Communication skills
- Paid training
- Flexible schedule
Quick apply
House Manager
Abbeyfield Wessex Society —Wimborne
- £16.66 an hour
- Weekend availability
- Microsoft Word
- Management
- Customer service
Quick apply
13d
Locality Manager - Adult Supported Living
Swanton Community Services —Bournemouth
- £33,113 a year
- Weekend availability
Bank Night Care Leader
The Orders of St Johns Care Trust —Salisbury
- £16.90 - £17.30 an hour
- Night shift
- Care plans
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Registered Care Manager
Right at Home Solent & Southampton —Southampton
- Full-time
- Microsoft Office
- Computer skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
Team Leader - Adult Supported Living
Swanton Community Services —Southampton
- £13.40 an hour
- Care plans
- Communication skills
- Paid training
- Annual leave
Team Leader
Walker House —Andover
- £13.75 an hour
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Support Worker/ Senior Support Workers/ Team Leaders - Children's Residential Home
New Day Children's Services LTD —Salisbury
- £13.00 - £14.56 an hour
- Full-time
- Childcare
- Experience working with children
- Driving
Quick apply
5d
Senior Early Years Educator (Nursery Room Leader)
Storal —Salisbury
- £14.68 an hour
- Full-time
- Communication skills
- School
- Employee discount
- Sick pay
Quick apply
Night Care Leader
The Orders of St Johns Care Trust —Salisbury
- £16.90 - £17.30 an hour
- Night shift
- Supervising experience
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Registered Manager
Achieve together —New Forest
- £43,500 a year
- Management
- Leadership
- Communication skills
- Employee discount
Quick apply
Lead Senior Support Worker
Kingsley Specialist Services —Christchurch
- £15 an hour
- Full-time
- Nursing home
- Care plans
- Leadership
- Employee assistance programme
- Employee discount
Team Manager Children in Care
Southampton City Council —Southampton
- £57,755 - £65,222 a year
- Full-time
- Hybrid work
- Management
- Employee assistance programme
- Employee discount
6d
Senior Team Leader
Lilliput House —Poole
- £13.16 - £14.91 an hour
- 12 hour shift
- Driving
- In-person
- Leadership
- Free parking
Quick apply
12d

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Customer Care Manager

Dandara -
Southampton

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Continuous improvement
Construction experience
Communication skills

Full job description

Role & Responsibilities

At Dandara, we're proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we've been setting the benchmark for excellence in UK housebuilding.

The Customer Care Manager will lead and manage the customer care function, ensuring homeowners receive a high-quality aftersales service and that defects are resolved efficiently and professionally. The role is critical to customer satisfaction, brand reputation, and compliance with warranty and consumer code requirements.

Working closely with Construction, Technical, and Customer Care teams, you will oversee the end-to-end customer care process from handover through the warranty period.

Main duties and responsibilities:

Lead and manage the customer care team, including Coordinators and Technicians, setting clear standards and performance expectations.
Oversee the management of customer care cases, ensuring issues are logged, prioritised, and resolved within agreed service levels.
Act as the senior escalation point for complex or high-risk customer care issues.
Work closely with Construction and Site teams to address recurring defects and improve build quality.
Ensure compliance with warranty provider requirements (e.g. NHBC, LABC, Premier) and consumer codes.
Monitor and manage customer care budgets, costs, and subcontractor spend.
Coordinate defect inspections and quality reviews where required.
Manage relationships with subcontractors and suppliers supporting customer care works.
Track and report on customer satisfaction metrics, defects trends, and performance KPIs.
Support handover processes to ensure a smooth transition from Construction to Customer Care.
Drive continuous improvement initiatives to reduce defects and improve customer experience.
Ensure health & safety compliance across all customer care activities.
Provide regular reporting to senior management on performance, risks, and improvement actions.

Key Skills and Experience:

Proven experience as a Customer Care Manager or Senior Customer Care / Aftercare professional within housebuilding or residential construction.
Strong understanding of new-build warranty processes, defects management, and customer service best practice.
Experience managing and developing teams.
Excellent communication and stakeholder management skills.
Commercially aware with experience managing budgets and subcontractor costs.
Calm, professional, and solutions-focused approach to customer issues.
Strong organisational and problem-solving skills.
Relevant construction or customer service qualifications are advantageous.

What's in it for you:

Competitive salary per annum depending on experience
Discretionary bonus
33 days' holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme (EAP)
Health Hero digital GP and Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (option to increase to 4x)
Cycle to Work scheme
Employer-matched pension up to 5%
Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume.

Apply Now

Refine Your Search

care manager jobs in downton, wil

Customer Care Manager

Care Manager - Adult supported living

Bank Care Leader

Home Manager

Deputy Manager

Team Leader

Deputy Home Manager

House Manager

Locality Manager - Adult Supported Living

Bank Night Care Leader

Registered Care Manager

Team Leader - Adult Supported Living

Team Leader

Support Worker/ Senior Support Workers/ Team Leaders - Children's Residential Home

Senior Early Years Educator (Nursery Room Leader)

Night Care Leader

Registered Manager

Lead Senior Support Worker

Team Manager Children in Care

Senior Team Leader

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