Customer support & client services managers Work, Jobs in Downton, Wil (with Salaries)

Call Quality Administrator
Better —Bournemouth
- £28,000 a year
- Full-time
- Analysis skills
- Employee discount
Quick apply
4d
Telecare Coach - Nights
Appello —New Milton
- £30,958 a month
- Full-time
- Remote
- Customer service
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
9d
Client Services Director
Bright Blue Day —Bournemouth
- £75,000 - £85,000 a year
- Full-time
- Travel
- Financial services
- AI
3d
Quality Control and Diary Manager
FTTC Communications —Southampton
- £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
5d
Telecare Coach
Appello —New Milton
- £30,958 a year
- Full-time
- Remote
- Customer service
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
11d
Reservations Improvement Manager
Carnival UK —Southampton
- Full-time
- Data analysis skills
- Leadership
9d
Customer Service Team Lead
Charles Trent —Poole
- £34,000 a year
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Quick apply
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Operations Manager
Churchill Retirement PLC —Ringwood
- English
- IT
- Time management
- Annual leave
- Employee assistance programme
Payments Solution Center - Team Lead
JPMorganChase —Bournemouth
- Full-time
- Leadership
2d
Supporter Experience Lead
RNLI —Poole
- Temporary
- Management
- Customer service
- Team management
10d
Telemarketing Team Leader
Astute —Bournemouth
- Time management

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customer support & client services managers jobs near downton, wil

Call Quality Administrator

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year
4 days ago

Benefits

On-site gym
Employee discount

Qualifications

Analysis skills

Full job description

Job Title: Call Quality Administrator

Location: Office based, Bournemouth

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation for service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.
Maintain accurate records of quality assessments

Requirements

Proven experience in call quality analysis or related roles.
Experience listening to calls and scoring call quality.
Strong analytical skills to assess call data and quality metrics are a plus.
Ability to provide constructive feedback to team members is a plus.

Benefits

Annual salary: £28,000 per year
Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off and Christmas shutdown
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

customer support & client services managers jobs in downton, wil

Call Quality Administrator

Telecare Coach - Nights

Client Services Director

Quality Control and Diary Manager

Telecare Coach

Reservations Improvement Manager

Customer Service Team Lead

Call Centre Supervisor

Operations Manager

Payments Solution Center - Team Lead

Supporter Experience Lead

Telemarketing Team Leader

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