Technical support Work, Jobs in Draycott, Som (with Salaries)

2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Administrator - Technical Support Team
South Gloucestershire Council —Yate
- £26,824 - £28,142 a year
- Full-time
- Microsoft Outlook
- Customer service
- IT
- Annual leave
- Employee discount
12d
Customer Systems Support
iFacility —Shepton Mallet
- £25,800 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply
4d
Technical Support Engineer
Veezu —Cardiff
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
IT Technician / Engineer
GeekingITSimple —Frome
- Up to £26,000 a year
- Full-time
- Windows
- Microsoft Office
- SharePoint
Quick apply
12d
Technical Support Co-ordinator
Avon and Somerset Constabulary —Portishead
- Hybrid work
- Customer service
- Analysis skills
- Travel
2d
Technical Support Consultant
Zellis —Bristol
- English
- Human resources
- Annual leave
IT Functional Support Analyst
Sopra Steria —Newport
- £26,000 - £27,000 a year
- Hybrid work
- Oracle
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
3d
IT Support Engineer
Veezu —Cardiff
- Full-time
- English
- Windows
- Microsoft Office
Developer & Systems Support Engineer
TC Group —Bristol
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Microsoft Office
- Annual leave
Quick apply
2d
Technical Support Manager
DVS —Cardiff
- Management
- Customer service
- Organisational skills
Product Operations Assistant - Rail
One Big Circle —Bristol
- £26,500 a year
- Full-time
- Google Suite
- Customer service
- Microsoft Office
Quick apply
11d
Technical Support Officer - Quality
Assystem —Bridgwater
- Hybrid work
- Microsoft Excel
- English
- Microsoft Office
- Annual leave
- Work from home
Highway Technical Support Officer
Bristol City Council —Bristol
- £29,064 - £31,022 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Organisational skills
- Annual leave
1d
Application Support Engineer
Clue Software —Bristol
- Up to £35,000 a year
- Hybrid work
- Azure
- Salesforce
- SQL
5d
1st Line NOC Engineer, UK
Indigo Telecom Group —Magor
- Monday to Friday
- Analysis skills
- Communication skills
- Time management
12d
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
1d
ICT Helpdesk & Events Technician
Taunton School —Taunton
- £25,642.50 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
IT Service Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
1d
IT Support Technician
Plimsoll Productions —Bristol
- Full-time
- Software troubleshooting
- Windows
Quick apply
3d

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2nd Line Technical Support

iFacility -
Shepton Mallet

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
8 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Employee assistance programme
Referral programme
On-site parking

Qualifications

Customer service
Computer networking
Organisational skills
IT
Time management

Full job description

Job Description: Technical Support

We have an exciting Technical Support/ Remote Commissioning role coming up in our Operations team and we want to hear from YOU! If you have experience in a technical role and you're looking to build on your career, keep reading to find out what we’re looking for and how you could fit into our team here at iFacility.

Who are we?

We manage security for some of the world’s biggest brands and this role will be supporting our operations which includes ‘The Gym Group’ and many other organisations. Our tech keeps people and property safe up and down the country, doing things like helping businesses tackle the scourge of shoplifting and making sure food production lines are getting it right. We’re growing fast, so if you’re self-motivated and care about providing the highest level of customer service, this is an exciting time to come on board.

What you’d be doing in this role

Working with our key customers to provide technical support for installations, support and maintenance and commissioning of iFacility security systems
Working with a combination of iFacility and customer software programmes handle technical issues for CCTV recording and monitoring, intruder alarm technology, access control, software and network.
Working with remote engineers to make sure all areas of CCTV, Intruder
Alarm, access control is configured to the highest standards and meeting SLA of the customers
Making sure all new installs are documented on our customer management systems to aid in future and ongoing support and maintenance of the systems.
Ensuring the ARC (Control Room) are able to monitor the installed systems correctly and assisting to provide full information for this
Supporting customers with remote reactive and preventative maintenance of their systems
Handling calls, emails and support cases for customers and keeping them updated on progress of issues and queries.
Support the customer through remote working to resolve open cases or setting cases up for engineers to attend
Planning and organising tools and hardware for engineer visits to enable an efficient resolution for physical faults on site
Support engineers while on site to lead to successful resolutions of faults and commission iFacility installations
Recording information on IFacility platforms to maintain and support the accuracy of case management information, reporting progress, raising PO to ensure the correct charges are applied.
Supporting customer systems support team to resolve 1st line technical issues
Participation in in-house e-learning or external training activities as directed by management
Provide the highest levels of customer service to internal and external customers.
Give feedback to management where required on customer cases, data and handling of customer queries or concerns
Raise RAMS/Permits for site visits as and when requested
Any other tasks needed to complete the role of ‘Remote Commissioner and Technical Support

For this role, you’ll need to…

Demonstrate capability to work well in a Technical Support
Demonstrate proven excellence in customer service
Demonstrate that they are willing and able to make contributions to the development or their colleagues and/or the systems, processes and procedures that they utilise
Demonstrate ability to build trust with existing and new customers to provide the best customer service experience
Demonstrate knowledge of Technical Networking, IP Addresses, local and wide area networks
Demonstrate troubleshooting using the OSI Model
Advantages: Demonstrate Capability of Supporting Network CCTV Systems
Advantages: Demonstrate proven capability of Supporting Intruder alarm systems
Advantages: Demonstrate proven capability of Supporting Access Control
Ability to use your own initiative and problem solve
Able to follow instructions on Company processes and products
Adhere to Company policies and procedures
Planning, time management and organisational skills
Ideally have experience of working with IT, studying for or have IT qualifications
Experience of working in a fast-paced environment
IT Literate, use of Microsoft packages

What you’ll be like as a person

Self-motivated, demonstrate use of initiative and willingness to learn

Positive, professional and can-do attitude
Take responsibility for your own personal growth and development
Work as part of a team and able to building honest and open working relationships
Honest, reliable, trustworthy, friendly, approachable,
Flexible and adaptable to meet the customer’s need
The benefits you’ll enjoy
A competitive salary
Generous annual leave, plus bank holidays
Career development support
Great working environment
Free parking
Employee referral bonus
Wellness programmes
Employee Assistance Programme

A few things to note

We’re an Equal Opportunities Employer and abide by the Equalities Act 2010. As a security company, it’s really important that we carry out background checks before you come and work with us. If your job application is successful, we’ll carry out a basic DBS, 5-year employment reference history, credit search, social media check, ID Verification, Right to Work check and 5-year address verification.

Find out more and apply today!

To learn more about us and what we do, visit our website at www.ifacility.co.uk.

If this sounds like it could be the role for you, please send your CV to [email protected] – we’re looking forward to hearing from you!

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in draycott, som

2nd Line Technical Support

Administrator - Technical Support Team

Customer Systems Support

Technical Support Engineer

IT Technician / Engineer

Technical Support Co-ordinator

Technical Support Consultant

IT Functional Support Analyst

IT Support Engineer

Developer & Systems Support Engineer

Technical Support Manager

Product Operations Assistant - Rail

Technical Support Officer - Quality

Highway Technical Support Officer

Application Support Engineer

1st Line NOC Engineer, UK

Technology Support Technician

ICT Helpdesk & Events Technician

IT Service Analyst

IT Support Technician

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