Retail customer service representative Work, Jobs in Driffield, Ery (with Salaries)

Customer Service Advisor
Wren —Barton-upon-Humber
- £27,308 a year
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Gym membership
Quick apply
Senior Customer Service Advisor
Barclays —Kingston upon Hull
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Care Advisor
Bella Di Notte —Malton
- £13.45 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
Customer Care Advisor
WCF —Malton
- £13.45 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee discount
Customer Service Advisor
Scania —Kingston upon Hull
- From £27,295 a year
- Part-time
- Travel
- Up to 25% travel
- Employee discount
- Life insurance
1d

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Customer Service Advisor

Wren -
Barton-upon-Humber

Quick apply

Job details

Permanent
£27,308 a year

Benefits

Employee discount
Gym membership
Referral programme

Qualifications

Customer service
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

About The Role

We’re looking for a Customer Service Advisor to join our team at The Nest in Barton-upon-Humber!

You’ll play a key role in supporting our customers throughout their journey with Wren. Working across a variety of customer service functions, you'll handle enquiries through multiple channels, take ownership of cases and work collaboratively with internal teams to deliver positive outcomes and exceptional customer service.

You will be a trusted point of contact: ensuring every interaction is handled professionally, efficiently and with care.

This role offers 40 hours per week with a basic salary of £27,308 plus up to £2,000 yearly bonus.

What Wren offer:

Life Assurance after 2 years’ service
Access to Benenden health and discount platform after 1 years of continuous service
Personalised progression plan with clear career opportunities
Individual training budget for personal development
Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
Eye Care Vouchers
Refer a Friend Scheme
Free onsite gym

Main Responsibilities:

Handle customer enquiries across multiple communication channels, including phone, email and online systems
Take ownership of customer cases from first contact through to resolution
Deliver positive customer outcomes while balancing customer needs and business requirements
Provide support and guidance to customers throughout different stages of their journey
Liaise with internal departments, suppliers and stakeholders to ensure timely resolutions
Maintain accurate and up-to-date customer records and case notes
Identify opportunities to improve customer experience, processes and ways of working
Escalate complex issues appropriately while maintaining ownership of the customer experience
Consistently deliver service in line with company standards and customer expectations

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

About You

Desired Skills and Knowledge:

Passion for delivering outstanding customer service
Strong problem-solving skills with the ability to take ownership of customer issues
Excellent communication skills, both written and verbal
Ability to build rapport and demonstrate empathy when supporting customers
Strong organisational skills with the ability to prioritise workload effectively
Comfortable working in a fast-paced environment with changing priorities
Good IT skills, including Microsoft Office and customer management systems
Flexible and adaptable approach to different customer service functions
Reliable with excellent attendance and timekeeping
Previous customer service experience is desirable but not essential, as full training will be provided

Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. However, a criminal record will not necessarily disqualify a candidate. Each case will be assessed individually, taking into account the nature of the offence and its relevance to the role applied for.

About The Company

At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!

As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.

Quick apply

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retail customer service representative jobs in driffield, ery

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