Process lead Work, Jobs in Drighlington, Nl (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
12d
Warehouse Manager
Beautykingdom uk ltd —Bradford
- £42,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
Regional Facilities Services Manager
Sodexo —Leeds
- £60,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
- Employee assistance programme
Quick apply
12d
Trainee Geophysicist
Headland Archaeology (UK) Ltd —Cleckheaton
- £26,238 a year
- Weekend availability
- No experience needed
- English
- Microsoft Office
- Paid training
- Health & wellbeing programme
Quick apply
Health and Safety Manager
Yorkshire Building Services Limited —Birstall
- £42,000 - £47,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Quick apply
Change Engagement Lead
Yorkshire Building Society —Leeds
- £55,000 a year
11d
Research Project Lead
Real Life Options —Knottingley
- £32,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Operation manager
Awp tarmac —Bradford
- £50,000 - £60,000 a year
- Full-time
- Data analysis skills
- Supervising experience
- Continuous improvement
- Free parking
Quick apply
Education Emotional Wellbeing Lead Practitioner
City of Bradford Metropolitan District Council —Bradford
- £46,142 - £49,282 a year
- Management
- School
- Work from home
Service Lead Governance, Risk & Compliance
West Yorkshire Combined Authority —Leeds
- £69,852 a year
- Full-time
13d
Resource Data Lead
Yorkshire Building Society —Leeds
- £45,000 a year
- Analysis skills
11d
Digital Portfolio Analyst
HM Revenue and Customs —Leeds
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Travel
- Work from home
11d
Project Administrator
Trust Primary Care —Bradford
- £24,852.66 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
- Free parking
- Sick pay
Quick apply
6h
Head of IT Operations
Newcold Ltd —Wakefield
- Up to £80,000 a year
- Full-time
- Management
- Up to 50% travel
- Travel
- Free parking
- Annual leave
Quick apply
2h
Site Operative
O.C.O TECHNOLOGY —Leeds
- £29,609.69 a year
- Full-time
- Maintenance
- Cleaning
- Computer skills
- Referral programme
Quick apply
Digital Transformation Lead
EH Digital Technologies Ltd —Leeds
- £4,500 - £8,200 a month
- Full-time
- Continuous improvement
- Software development
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Lead Delivery Manager
NHS England —City and Borough of Leeds
- £79,504 - £91,609 a year
- Full-time
- Agile
- AI
- Annual leave
16h
Final Inspection Lead
Sulzer —Leeds
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Employee assistance programme
- Employee discount
Group Auditor
Bakkavor —Leeds
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee discount
- Life insurance
4d
Head of Estates
Yorkshire Learning Trust —Tadcaster
- £58,569 - £64,691 a year
- Full-time
- Continuous improvement
- Team management
- Budgeting
- Free parking
- Store discount
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
12 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

process lead jobs in drighlington, nl

Customer Resolution Team Leader

Warehouse Manager

Regional Facilities Services Manager

Trainee Geophysicist

Health and Safety Manager

Change Engagement Lead

Research Project Lead

Operation manager

Education Emotional Wellbeing Lead Practitioner

Service Lead Governance, Risk & Compliance

Resource Data Lead

Digital Portfolio Analyst

Project Administrator

Head of IT Operations

Site Operative

Digital Transformation Lead

Lead Delivery Manager

Final Inspection Lead

Group Auditor

Head of Estates

I want to receive the latest job alerts for process lead in drighlington, nl

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