Client services occupations Work, Jobs in Droitwich, Wor (with Salaries)

Customer Resolutions Coordinator
Arcus FM —Redditch
- £25,000 - £30,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
10d
Client Advisor
Marsh —Worcester
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Associate Customer Relationship Manager
nGeneration —Bromsgrove
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
4d
Customer Complaint Handler and Brick Sales Assistant
Darlaston Builders Merchants Limited —Darlaston
- From £12.71 an hour
- Temporary
- Microsoft Word
- Customer service
- Computer literacy
- Employee discount
Quick apply
2d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Service Key Accounts
Warwick Nub News —Warwick
- Monday to Friday
- CRM software
- Microsoft Excel
- Microsoft Outlook
5d
Onboarding Advisor
Culligan UK limited —Wolverhampton
- £25,610 a year
- Full-time
- Employee assistance programme
- Sick pay
Quick apply
Customer Service Specialist
Amcor —Evesham
- Full-time
- Microsoft Excel
- Salesforce
- English
11d
Customer Success Advisor
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee discount
Customer Service Advisor
ASSA ABLOY —Willenhall
- Sales
- Customer service
- Administrative experience
Account Support Coordinator
Arcus FM —Redditch
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
B2B Client Success Manager
Halfords —Redditch
- Up to £35,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Customer Success Representative – eShepherd
Gallagher Group —Birmingham
- Full-time
- Remote
- English
- Communication skills
- Employee assistance programme
Customer Experience Executive
AAH Pharmaceuticals —Warwick
- Customer service
- Maintenance
- Microsoft Office
- Employee assistance programme
- Sick pay
5d
EPR Account Executive (UK)
Valpak Ltd —Stratford-upon-Avon
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Resillion —Birmingham
- £27,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Business
Quick apply
EPR Account Manager (UK)
Valpak Ltd —Stratford-upon-Avon
- £27,500 - £29,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Client Account Manager
Euro Parking Services Limited —Birmingham
- £28,000 - £32,000 a year
- 8 hour shift
- CRM software
- Microsoft Office
- Supervising experience
Quick apply
12d

I want to receive the latest job alerts for client services occupations in droitwich, wor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services occupations jobs near droitwich, wor

Customer Success Manager jobs in Birmingham

Account Manager jobs in Stratford-upon-Avon

Client Manager jobs in Birmingham

Account Executive jobs in Stratford-upon-Avon

Helpdesk Coordinator jobs in Birmingham

Complaints Manager jobs in Birmingham

Remote Email Customer Support jobs in London

Tfl London Underground Customer Service Jobs jobs in London

Customer Service Representative jobs in Remote

Customer Service Representative jobs in Swindon

Customer Service jobs in Birmingham

Customer Service Representative jobs in Aberfoyle

Customer Service Representative jobs in Dudley

Eurostar Customer Service jobs in London

Clinical Trial Coordinator jobs in Manchester

Project Coordinator jobs in Northampton

Account Coordinator jobs in Edinburgh Eh12

Account Coordinator jobs in London Se28

Account Coordinator jobs in Hebburn

Account Coordinator jobs in Sowerby Bridge

Customer Resolutions Coordinator

Arcus FM -
Redditch

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills
Time management

Full job description

If you’re looking for your next challenge, this could be the perfect opportunity. Join us as a Customer Resolutions Coordinator at our Redditch site.

In this role, you’ll be the first point of contact for both internal and external escalations, taking ownership to ensure timely and effective resolutions for customers and stakeholders. You’ll manage exception issues and play a key role in supporting KPI performance, particularly relating to outstanding work orders.

This is a full-time position, working 40 hours per week across a flexible shift pattern between 7am and 7pm, Monday to Sunday, so a flexible approach is essential.

Act as the first point of contact for all internal and external escalations, ensuring enquiries and complaints are resolved in line with key SLAs.
Accurately log and maintain tracking references to support reporting and performance analysis.
Deliver a professional and courteous service to all stakeholders, in line with Arcus standards and processes.
Manage requests via phone, email, and other channels, responding within agreed KPIs and timescales.
Work as part of a shift rota, including early mornings, evenings, and one weekend day.
Collaborate with account management, field teams, planning, and internal departments to resolve escalations effectively.
Maintain clear, concise, and accurate system updates, ensuring all progress is documented.
Identify recurring issues and provide feedback to support root cause resolution and continuous improvement.
Monitor and action daily SLA reports, ensuring work orders are allocated and completed on time.
Take ownership of the end-to-end work order lifecycle to ensure successful delivery.
Provide feedback on contractor performance to support KPI management and improvement.
Accurately record all activity within Arcus systems, using effective triaging to allocate work orders correctly first time.
Monitor incoming communications to ensure all requests are actioned and stakeholders kept informed within SLAs.
Follow all Arcus procedures to achieve the best outcomes for customers and the business.
Liaise with subcontractors and field teams to ensure scheduled works are completed within agreed service levels.
Prioritise workload effectively based on business needs, highlighting risks and managing critical tasks.
Provide clear and timely updates to senior management and stakeholders on escalations and incidents.
Complete incident reports and proactively engage contractors to minimise disruption and restore operations quickly.

Knowledge & Skills

Strong administrative and time management skills
Effective communication skills, both written and verbal, with the ability to engage a wide range of stakeholders
A strong customer service focus, with a commitment to delivering high standards
A collaborative team player with excellent interpersonal skills, able to work independently and use initiative
Ability to understand the impact of changes and adopt effective working practices
Excellent listening skills, with confidence to question and clarify information
Proficient in Microsoft Office (Word, Excel, PowerPoint desirable)
High level of accuracy and attention to detail
Ability to work to deadlines in a fast-paced environment
Strong organisational and prioritisation skills

For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

Salary: £27,164 per annum, depending on experience
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Pay: £25,000.00-£30,000.00 per year

Quick apply

Refine Your Search

client services occupations jobs in droitwich, wor

Customer Resolutions Coordinator

Client Advisor

Associate Customer Relationship Manager

Customer Complaint Handler and Brick Sales Assistant

Customer Relationship Manager

Customer Service Key Accounts

Onboarding Advisor

Customer Service Specialist

Customer Success Advisor

Customer Service Advisor

Account Support Coordinator

B2B Client Success Manager

Complaints Coordinator

Helpdesk Coordinator - FTC 12 months

Customer Success Representative – eShepherd

Customer Experience Executive

EPR Account Executive (UK)

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

EPR Account Manager (UK)

Client Account Manager

I want to receive the latest job alerts for client services occupations in droitwich, wor

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected